Mercedes-Benz EQB Manual de usuario

Charging

Your EQB

How to set up your account, and

find and use charging stations.

The Mercedes me Charge Network

Mercedes me Charge enables access to one of the

largest integrated charging networks nationwide.

With ChargePoint®, EVgo® and Electrify America®

integrated into a single platform, streamlining

payment and charging session activation has never

been easier.

Since Mercedes me Charge integrates into the

Mercedes me connect app, you’ll never need

to download or register for other charging

provider apps.

If you need any assistance, please contact your dealer or call Customer Assistance at (855) 502-3851.

Complimentary DC Fast Charging at

Electrify America

Once you activate Mercedes me Charge,

you can enjoy two years of unlimited

complimentary 30-minute charging

sessions at Electrify America stations.

To maximize the full potential of your

Mercedes-EQ, including Mercedes me

Charge service, you’ll first need to

account and link your vehicle to the

Mercedes me connect app. If you have

not downloaded the Mercedes me

connect app yet, you can do so by

using one of the QR codes below.

Android™ App Store®

Activating Mercedes me Charge

Activating Mercedes me Charge requires you

to connect your account with our partner,

ChargePoint. This will allow you to access one of

the largest integrated charging networks in the

nation – with ChargePoint, EVgo and Electrify

America on a single platform.

Here’s how to set up

your account within the

Mercedes me connect app:

• Click on “Activate

Mercedes me Charge”

and proceed by clicking

on the “Mercedes me

Charge charging

contract” button

• If you don’t see the

“Activate Mercedes

me Charge” tile, you

can find more detailed

instructions on our

website with this

QR code:

The RFID Card

During the registration process, we

recommend that you enter your RFID

card number (though this step is not

required for registration). This key-sized

card is included in your Welcome Kit,

which can be found alongside the

owner’s manual.

The RFID card allows for easy

authentication and payment at

most stations.

The RFID card is NOT accepted at

Electrify America stations.

Please Note:

If Mercedes me Charge is not activated,

then the complimentary Electrify America

Unlimited Charging will NOT be available.

1-800-367-6372

mbusa.com/charge

Provided by ChargePoint

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Scroll

down

and proceed by clicking

If you need any assistance, please contact your dealer or call Customer Assistance at (855) 502-3851.

Complimentary DC Fast Charging

at Electrify America

Remember that you receive unlimited

complimentary 30-minute charging

sessions on the Electrify America network

for two years with Mercedes me Charge

activation.

Finding a Charging Station

A quick search using the navigation system on

the center display of your EQB, or on the Mercedes

me connect app, not only locates the charging

stations near you, but the charging station icons

will also indicate their charging speeds:

Types of Charging

While your EQB can go long distances without

a charging stop, sooner or later, you will need

a charge. Here are some options you can

choose from:

LEVEL 1: 2–4 miles (range) per

hour of charging. Slowest

charging speed available. Not

recommended unless no other

option is available. Use a Level 1

cable to plug into a standard

120V household outlet to secure

speeds of up to 1.9 kW.

LEVEL 2: 20–30 miles (range) per

hour of charging. Available for

both home charging and charging

in public. This level lets you

charge up to 9.6 kW on 40 amps

for a full charge overnight.

LEVEL 3: (DC Fast Charging):

The fastest method available.

Station output can range from 50

to 350 kW. Your EQB can support

charging speeds of up to 100 kW,

which charges 10–80% in about

30 minutes.

Please Note:

Consult your dealer, or our website, for

more information on your vehicle’s peak

charge rate, as well as the estimated time

to charge.

Less than 50 kW

50 to 149 kW

150 kW and above

Using Navigation with Electric Intelligence

for long-distance travel:

If you are driving to a destination beyond your

current range, the Navigation with Electric

Intelligence feature will calculate a route that

includes the necessary charging stops for you.

Plus, it prepares the battery for the fastest charge,

minimizing the time spent at the station.

If you need any assistance, please contact your dealer or call Customer Assistance at (855) 502-3851.

Finding a charging station

with your Mercedes me

connect app:

Select the charging station

in your app and send the

location to your vehicle.

• Select arrow icon to

navigate to the map

• Select charger icon to

display charging stations

in the map

• Optional: Change

filter settings ( )

to specify your search

results, e.g., “Electrify

America network only”

• Select charging station

from list

• Optional: Send charging

station location to

vehicle to start route

guidance

Finding a charging station using your

MBUX center display:

• Open “EQ” in main menu

• Select “Charging Station Search”

• Optional: Enter station name to filter results,

e.g., “Electrify America”

• Select the charging station

• Choose between “In the Vicinity,”

“Near Destination” and “Along the Route”

If you need any assistance, please contact your dealer or call Customer Assistance at (855) 502-3851.

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How to Charge in Public

Initiate a charging session with your RFID card:

Hold the charge card to the marked area on the

charging station. This is the preferred method at

ChargePoint and EVgo, but is NOT available at

Electrify America stations. The card must first be

activated through Mercedes me Charge.

Initiate a charging session with the

Mercedes me connect app:

You can use your Mercedes me

connect app to start a charging

session across all networks.

This method is recommended

for Electrify America stations.

• First plug the cable

into the vehicle*

• Open the charging

location in your app

• Select the station ID that

is plugged into your EQB

• Tap the “Charge” button to activate the

charging session

• Stop the charge by pressing the illuminated

button, located next to the charging socket

Initiate a charging session with your

MBUX center display:

• Open charging station details

• Press “Start charging session”

”

• Press the plug

icon, under

the charger

ID, where your

vehicle

is parked

• Press “OK”

to confirm

the charging

session

• Turn off the vehicle to unlock the charger flap

and quickly plug the cable into the vehicle

*Some stations may require authentication first to unlock the

charger cable.

Learn More

Scan the QR code

for more detailed

information regarding

charging on the go.

Home Charging

Just like a smartphone, home charging lets you

plug in at the end of the day to be charged up

the next morning.

We recommend the ChargePoint® Home Flex wall

box, installed through Qmerit®. Fully connected to

WiFi, it lets you schedule your charging sessions

and set reminders. For more information, scan the

QR code below.

If you need any assistance,

please contact your dealer

or call Customer Assistance

at (855) 502-3851.

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