MAXINCOM MUC1004 Manual de servicio
MUC1004/2008/2016 Administrator guide
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MUC1004/2008/2016
IP PBX
Administrator guide V1.1
Version 12.1.0.14
Xiamen Maxincom Technologies Co., Ltd.
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Table of Contents
1. Introduction .............................................. 5
1.1 Overview ............................................................................................... 5
1.2 Product Features .................................................................................... 5
1.3 Product Appearance................................................................................ 6
1.4 Scenario of Application............................................................................ 9
2. Installation Guide.................................... 10
2.1 Installation Notice................................................................................. 10
2.2 Installation Procedure ........................................................................... 10
2.2.1 Connect Drawing......................................................................... 10
3. WEB Interface Configuration .................. 11
3.1 Access MUC2008 unit............................................................................ 11
3.2 Parameters Configuration...................................................................... 12
3.3 System Information .............................................................................. 13
3.3.1 System Information..................................................................... 13
3.3.2 Extensions Status........................................................................ 14
3.3.3 Trunk Status............................................................................... 14
3.4 Network Configuration .......................................................................... 15
3.4.1 LAN Configuration ....................................................................... 15
3.4.2 VLAN Configuration ..................................................................... 17
3.4.3 ARP Configuration ....................................................................... 19
3.4.4 VPN Configuration ....................................................................... 20
3.4.5 DDNS Server............................................................................... 21
3.4.6 Static Route................................................................................ 21
3.4.7 DHCP Server............................................................................... 23
3.5 Trunks................................................................................................. 24
3.5.1 Physical Trunks(PSTN and GSM Trunks)........................................ 24
3.5.2 IP Trunk (Peer to Peer Mode)....................................................... 28
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3.5.3 VoIP Trunk ................................................................................. 30
3.6 PBX Basic............................................................................................. 34
3.6.1 Extensions.................................................................................. 34
3.6.2 Feature Codes............................................................................. 45
3.6.3 Speed dial .................................................................................. 49
3.6.4 Outbound Routes ........................................................................ 50
3.6.5 Parking Lot ................................................................................. 54
3.6.6 Time Groups............................................................................... 55
3.6.7 General Preferences .................................................................... 57
3.7 PBX Inbound Call Control ...................................................................... 59
3.7.1 Inbound Routes .......................................................................... 59
3.7.2 Blacklist...................................................................................... 64
3.7.3 IVR ............................................................................................ 64
3.7.4 Queue........................................................................................ 67
3.7.5 Ring Groups................................................................................ 71
3.7.6 Conferences ............................................................................... 73
3.7.7 Callback ..................................................................................... 75
3.8 PBX Advanced Settings ......................................................................... 76
3.8.1 SIP settings ................................................................................ 76
3.8.2 IAX Setting ................................................................................. 82
3.8.3 PIN Sets..................................................................................... 83
3.8.4 PIN Users ................................................................................... 84
3.8.5 DISA .......................................................................................... 85
3.8.6 Paging and Intercom ................................................................... 87
3.9 Voice Management ............................................................................... 88
3.9.1 System Recordings...................................................................... 88
3.9.2 Music on Hold ............................................................................. 89
3.9.3 Voicemail Settings ....................................................................... 91
3.9.4 System Prompts Settings ............................................................. 92
3.10 System Preferences ............................................................................ 94
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3.10.1 Firewall Rules............................................................................ 94
3.10.2 Security Info ............................................................................. 96
3.10.3 Firmware update ....................................................................... 97
3.10.4 Data Backup ............................................................................. 99
3.10.5 Data Restore............................................................................. 99
3.10.6 Password.................................................................................100
3.10.7 Time & Date ............................................................................100
3.10.8 Reset ......................................................................................101
3.10.9 Reboot ....................................................................................101
3.11 Phone Provisioning.............................................................................102
3.11.1 General Settings.......................................................................102
3.11.2 Phones ....................................................................................103
3.12 Reports.............................................................................................104
3.12.1 CDR Report..............................................................................104
3.12.2 System Logs ............................................................................105
3.12.3 Firewall Logs............................................................................106
3.12.4 Trace Logs...............................................................................106
3.13 System tools .....................................................................................108
3.13.1 SMTP Parameter ......................................................................108
3.13.2 AMI Settings ............................................................................109
3.13.3 Ping ........................................................................................110
3.13.4 Tracert ....................................................................................110
3.13.5 Packet Capture.........................................................................111
3.13.6 Text to Wav .............................................................................112
3.13.7 Certificates ..............................................................................112
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1. Introduction
1.1 Overview
MUC Series PBX—IP PBX for Small Business/Home Office
MUC1004/2008/2016 IP PBX is a standalone embedded hybrid PBX for small
businesses and remote branch offices of larger organizations. It is designed to
bring enterprise-grade Unified Communications and Security Protection in an
easy-to-manage fashion.
1.2 Product Features
● Alert
● Firewalls
● Blacklist
● HTTPS
● Call Back
● Integrated built-in packet capture
tools
● Call Detail Records(CDR)
● Interactive Voice Response (IVR)
● Call Forward,Call Parking
● Intercom/Zone Prompt
● Call Pickup
● Music On Hold
● Call Recording
● Open VPN
● Call Routing
● Paging/Intercom
● Call transfer
● Phone Provisioning
● Call Waiting
● PIN Users
● Caller ID
● QoS
● Conference
● Queue
● DDNS
● Ring Group
● Define Office Time
● Speed Dial
● Direct Inward System Access
(DISA)
● Spy functions
● Distinctive Ringtone
● Static Route
● Do Not Disturb(DND)
● VLAN
● External Storage
● Voicemail
●T.30,T.38 Faxes
●Alert Settings
●IP Blacklist
●AMI Settings
●Extension CDR
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1.3 Product Appearance
The appearance of MUC1004/2008/2016 shows as follow
Figure 1-3-1 Front view of MUC1004
Figure 1-3-2 Front view of MUC2008
Figure 1-3-3 Front view of MUC2016
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Table 1-3-1 Description of Front view
Index
Indicators
Description
1
RUN
On: Starting
Off: Abnormal
Blinking every 0.5s: Normal status
2
PWR
On: Power on
Off: Power off
3
WAN,LAN
Green LED: indicates the Internet interface is in Link .
Yellow LED: ON is indicates 100MBps Ethernet port.
4
1~4,(5~8),
(9~16)
Red LED stands for FXO port
Orange LED indicates presence of a BRI port.
Green LED stands for FXS port
Red LED blinks: FXO port isn‟t connected to PSTN line.
Alternately blinks Red and Green: FXO port has an
incoming call.
Alternately blinks Red and Green fast: FXO port is in a
call.
Alternately blinks Green and Red: FXS port is ringing.
Alternately blinks Green and Red fast: FXS port is in a
call.
Figure 1-3-4 Rear view of MUC1004
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Figure 1-3-5 Rear view of MUC2008
Figure 1-3-6 Rear view of MUC2016
Table 1-3-2 Description of Rear view
Index
Interface
Description
1
RST
Reset button to restore default IP and password or
restore factory setting.
Hold RST button 8 seconds, RUN LED being ON during
this time
2
DC 12V
Power connector of DC power. Input: DC12V 3A/DC12
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1A(MUC1004 only)
3
USB
For the storage of call recording files
4
WAN,LAN
MUC2008 provides two 10/100 adaptive RJ45 Ethernet
ports, marked as LAN and WAN.
-LAN port :LAN port is for the connection to Local Area
Network
-WAN port:WAN port is the netword port for the
connection to internet. It supports “DHCP
server”,”PPPoE/dynamic DNS”,and”static IP”for IP
address assignment.
5
1~4,(5~8),
(9~16)
FXO port(red light):For the connection of PSTN lines or
FXS port of traditional PBX.MU2008 uers could make or
receive calls via FXO port.
FXS port(green light):For the connection of analog
phones.
BRI port(orange port):For the connection of ISDN BRI
lines. MU2008 uers could make or receive calls via BRI
port.
Note:The sequence number of the port corresponds to
that of the indicator lights in the front panel.
1.4 Scenario of Application
Application 1
Figure 1.4.1
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Application 2
Figure 1.4.2
2. Installation Guide
2.1 Installation Notice
We use the MUC2008 device as an installation case as follows:
MUC2008 adapts 12VDC Power adapter, make sure AC power supply grounded
well to ensure the reliability and stability;
Notes: incorrect power connection may damage power adapter and device.
MUC2008 provides standard RJ45 with 10Mbps or 100Mbps interfaces.
2.2 Installation Procedure
2.2.1 Connect Drawing
Figure 2.2.1 Connect Drawing
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