Matrox DualHead2Go Manual de usuario

www.matrox.com/graphics

Matrox Graphics eXpansion Modules (GXMs)

User Guide

20000-301-0102

2008.11.06

ENGLISH

Matrox

DualHead2Go

Analog Edition • Digital Edition

2MatroxDualHead2Go – User Guide

Overview

Thank you for purchasing Matrox DualHead2Go. This product allows your single-display graphics

hardware to support Matrox DualHead features.

DualHead

features control 2 displays at a time.

Matrox DualHead2Go Analog Edition products support up to 2 analog monitors at a time. Matrox

DualHead2Go Digital Edition products support up to 2 analog or digital monitors at a time.

Hardware supplied

Software supplied

(for Windows 2000, Windows XP, Windows XP

Professional x64, and Windows Vista)



Matrox PowerDesk-SE –

to use your Matrox product



Other software –

see the CD-ROM

Readme

file

Installation overview

To install your Matrox product:

Connect your monitors

–

see “Connection setup”, page 3.

Install the software

–

see “Software setup”, page 7.

Matrox hardware

(DualHead2Go Digital Edition shown)

Matrox cable USB cable

MatroxDualHead2Go – User Guide 3

Connection setup

This section describes how to connect monitors to your Matrox product.

Connection overview – DualHead2Go Analog Edition

Step-by-step connection setup – DualHead2Go Analog Edition

1Turn off computer

Before you connect your Matrox product, make sure you shut down your system and turn off

your computer.

Note:

Depending on your Matrox product, you can connect up to 2 analog or digital

monitors at a time to your Matrox product. To get the most out of your Matrox product,

we recommend you use two identical monitors (that is, monitors that support the same

settings such as display resolution and refresh rate). For information on the settings your

monitor supports, see your monitor documentation.

WARNING:

Don’t change monitor connections while your computer is turned on. While

your computer is turned on, it may be using monitor settings that are specific to the current

monitor connections.

Some

devices may be permanently damaged if incorrect settings are

used.

Matrox cable

USB cable

Monitor cable

(HD-15)

Monitor cable

(HD-15)

4MatroxDualHead2Go – User Guide

2Attach the Matrox cable

Attach one end of the cable provided with

your Matrox product to the graphics

connector on your computer. Attach the

other end of the cable to the input connector

( ) on your Matrox product.

3Connect the first monitor

Use your monitor cable to connect your first

monitor to the main connector ( ) on

your Matrox product.

4Connect the second monitor

Use your monitor cable to connect your

second monitor to the secondary connector

( ) on your Matrox product.

5Connect the USB cable

Plug one end of the USB cable provided with

your Matrox product into the USB

connector ( ) on your Matrox product.

Plug the other end of the USB cable into a

powered USB port on your computer. For

more information on powered USB ports,

see your system manual.

Your Matrox product is now connected. Restart your computer and install your Matrox software (see

“Software setup”, page 7).

Matrox cable

Monitor cable

(HD-15)

Monitor cable

(HD-15)

USB cable

Note:

If your computer doesn’t have a powered USB port, you’ll need a separate adapter.

To purchase a Matrox power adapter for your product, see the Matrox online store

(http://shopmatrox.com).

MatroxDualHead2Go – User Guide 5

Connection overview – DualHead2Go Digital Edition

Step-by-step connection setup – DualHead2Go Digital Edition

1Turn off computer

Before you connect your Matrox product, make sure you shut down your system and turn off

your computer.

2Attach the Matrox cable

Attach one end of the cable provided with

your Matrox product to the graphics

connector on your computer. Attach the

other end of the cable to the input connector

( ) on your Matrox product.

USB cable

Matrox cable

Monitor cable

(DVI)

Monitor cable

(DVI)

Matrox cable

6MatroxDualHead2Go – User Guide

3Connect the first monitor

If your monitor has a DVI connector, use

your monitor cable to connect your monitor

directly to the main connector ( ) on

your Matrox product.

If your monitor has an HD-15 connector,

use a DVI-to-HD15 adapter (sold

separately) to connect your monitor to the

main connector.

4Connect the second monitor

If your monitor has a DVI connector, use

your monitor cable to connect your monitor

directly to the secondary connector ( )

on your Matrox product.

If your monitor has an HD-15 connector,

use a DVI-to-HD15 adapter (sold

separately) to connect your monitor to the

secondary connector.

5Connect the USB cable

Plug one end of the USB cable provided with

your Matrox product into the USB

connector ( ) on your Matrox product.

Plug the other end of the USB cable into a

powered USB port on your computer. For

more information on powered USB ports,

see your system manual.

Your Matrox product is now connected. Restart your computer and install your Matrox software (see

“Software setup”, page 7).

Monitor cable

(DVI)

Monitor cable

(DVI)

USB cable

Note:

If your computer doesn’t have a powered USB port, you’ll need a separate adapter.

To purchase a Matrox power adapter for your product, see the Matrox online store

(http://shopmatrox.com).

MatroxDualHead2Go – User Guide 7

Software setup

This section describes how to install Matrox software for

Windows

2000

Windows XP

Windows XP Professional x64

, and

Windows

Vista

You may need administrator rights to install certain software. For

more information, see Windows documentation or contact your

system administrator.

1Install your Matrox software

Insert the Matrox installation CD-ROM in your CD-ROM drive – the CD-ROM installation

program automatically starts.

Follow the on-screen instructions.

2Change your display settings (optional)

After the installation is complete, you should be using a stretched display mode. While using

stretched mode, your individual displays are combined to form a single stretched display.

If you’re not using a stretched display mode or if you want to change your current display

settings (for example, your display resolution), use Matrox PowerDesk software to change

these settings. For more information on changing display settings, see Matrox PowerDesk

help.

Accessing PowerDesk

Your Matrox software includes Matrox PowerDesk software. This software helps you get the most out

of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access

Matrox features. To access PowerDesk, click its icon ( ) on your Windows taskbar. To see the

PowerDesk icon in Windows XP/Vista, you may need to click the

Show hidden icons

button ( ) on

your Windows taskbar. For more information on how to use Matrox PowerDesk, see Matrox

PowerDesk help.

* If Windows doesn’t automatically start the setup program, you can run the setup program from the

Umbrella

folder of the

CD-ROM.

8MatroxDualHead2Go – User Guide

Troubleshooting

This section addresses possible problems that could prevent you from using your Matrox product.

Problem

Computer doesn’t display information after Matrox product is

connected

Cause

Your Matrox product may not be properly connected.

Solution

Make sure your Matrox product is properly connected and that all connectors are properly

fastened.

Solution

Try reconnecting your monitors and USB cable. For more information, see “Connection

setup”, page 3.

Cause

Your Matrox product may not support the selected display mode.

Solution

Make sure your Matrox product supports the selected display mode. For more information,

see “Supported display modes”, page 15.

Cause

Your computer’s built-in graphics hardware may not be enabled.

Solution

If graphics hardware is built into your computer motherboard, it may not be enabled. Check

your system manual for instructions on how to enable your computer’s built-in graphics

hardware.

Problem

No power indicator light (black)

Cause

Your USB cable may not be properly

connected.

Solution

Make sure your USB cable is properly connected. For more information, see “Connection

setup”, page 3.

Power

indicator

light

DualHead2Go Digital Edition shown

MatroxDualHead2Go – User Guide 9

Cause

Your USB cable may not be connected to a powered USB port.

Solution

Make sure your USB cable is connected to a powered USB port. If the USB port you’re

currently using isn’t powered, try using a different USB port.

Problem

Power indicator light is red

Cause

Your Matrox product may not support the selected display mode.

Solution

Make sure your Matrox product supports the selected display mode. For more information,

see “Supported display modes”, page 15.

Cause

There may be unsupported graphics hardware in your computer.

Solution

Make sure your Matrox product supports your graphics hardware by running the

Matrox

System Compatibility Tool

(www.matrox.com/graphics/dualhead2go/support).

Solution

If graphics hardware is built into your computer motherboard, it may not be enabled. Check

your system manual for instructions on how to enable your computer’s built-in graphics

hardware.

Problem

After the startup screen, or after display settings are changed, the

screen image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause

An unsupported display mode may have been selected.

Solution

If one of your displays is usable, use Matrox PowerDesk to change your display mode. For

more information, see Matrox PowerDesk help.

Note:

The powered USB port must be able to provide up to 2.5 W (5 VDC, up to 500 mA)

of power. For more information on powered USB ports, see your system manual.

10 MatroxDualHead2Go – User Guide

Solution

If all your displays are unusable, change your display resolution in Windows.

Restart your computer in VGA mode.

Change your display resolution:

Windows 2000

–

Right-click your Windows desktop background, then click

Properties

Settings

Move the

Screen area

slider to a stretched mode resolution (for example, 2048 ×

768), then click

Windows XP

–

Right-click your Windows desktop background, then click

Properties

Settings

Move the

Screen resolution

slider to a stretched mode resolution (for example, 2048

× 768), then click

Windows Vista

–

Right-click your Windows desktop background, then click

Personalize

Display

Settings

Move the

Resolution

slider to a stretched mode resolution (for example, 2048 ×

768), then click

Restart your computer normally.

Problem

Desktop isn’t stretched across monitors

Cause

A stretched display mode may not be selected.

Solution

From the Matrox PowerDesk main interface, select a stretched mode. For more information,

see “Supported display modes”, page 15.

Note:

Windows 2000/XP/Vista

– To restart your computer in

VGA mode

Click

Start

Shut Down

Restart

* to restart your computer. (* Depending on

your version and configuration of Windows, this part of the step may not be

necessary.)

If your primary monitor is unusable, see your system manual for information on how

to restart your computer using a hardware control.

Before

Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]

doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)

Select “VGA mode” (or “Low resolution mode”), then press [Enter].

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