Help with setup
Problem: My TV has no picture or sound during setup.
Solution: Check the following:
Are you getting power? Ensure that Revue is plugged in and receiving power.•
Are the cables connected? Ensure that all of the cables are securely connected between your•
Revue, TV and AV Receiver.
Is your TV correctly set? Ensure that your TV is set to the correct input.•
Do you have an AV Receiver? If you are using an AV receiver, ensure the AV receiver is set to the•
correct input. You may need to connect an SPDIF cable between Revue and your AV receiver.
Are you using an AV Switch? If your Revue is connected to your TV through an AV switch, try•
connecting your Revue directly to your TV, bypassing the switch altogether.
Problem: My Keyboard Controller does not work, or will not connect.
Solution: Check the following:
Is the Keyboard Controller on? Ensure that the ON/OFF slider switch is set to ON. If it is, turn OFF•
and then back ON.
Are your batteries installed properly? Remove the battery cover and ensure that batteries are•
installed correctly.
Is your Keyboard Controller paired with Revue? To pair again Revue with the Keyboard Controller,•
press and release the button located on the back of the Revue box under the Unifying logo.
Problem: I can’t access the Internet.
Solution: Check the following:
Is your cable securely connected? Unless using Wi-Fi, ensure that the Ethernet cable between•
Revue and your network switch or router is securely connected.
Is it a malfunctioning port? Try a different port on your switch or router.•
Do you have a bad cable? Try a different Ethernet cable.•
Is the problem your switch or hub? If you are using a switch or hub, connect your Revue directly•
to your router, bypassing the switch/hub altogether.
Does it work with other devices? Try connecting another device to your network using the same•
cable and/or port. Verify that the network is working as expected.
Have you tried everything? Unplug the power, wait 30 seconds and then reconnect the power.•
Then if there’s no change, consider updating your router’s firmware.
Problem: My TV, STB or AVR is not responding to the Keyboard Controller.
Solution: Check the following.
Is the device IR controlled? Revue only controls IR enabled TVs, STBs and AVRs.•
Is the IR signal blocked? Use the Mini Blaster to extend the range of the Revue IR signal.•
Is the Mini Blaster close enough to have a direct line of sight to your device? Try moving the•
Mini Blaster closer to the device.
Still not responding? You may need to teach additional IR commands to your Revue. Launch•
the “Logitech Help and More” application from Revue to find the video “Teaching Infrared
commands to your Revue”.
Problem: I want to delete my Google account and reset my Revue to the factory default settings.
How do I do it?
Solution: Press and hold the reset button located on the back of the box for 30 seconds.
Note: Actual wireless range and battery life will vary based on use, settings and environmental conditions.
