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Service Bulletin

Product : Elec. ranges

Bulletin # : CVZ201600051

Release Date : 2016.12.21

•Subject : Knobs turning easily. Software Updated PCB

•Models with ECN and Serial Number Range in alphabetical or numerical order

<Repair information>

Country Model (ECN) Serial Number

Range

US LSE4613ST 508KM~612KM

US LSE4613BD 602KM~612KM

CA LSE5615ST 507KM~611KM

CA LSE5613ST 508KM~612KM

CA LSE5613BD 605KM~611KM

•Extended Warranty

This service is covered by an extended warranty Yes No

- If Yes, Parts for ( ) years and Labor for ( ) years by LG.

- If No, Parts and labor are charged to the customer if outside warranty period.

•The warranty period, including any extended warranty above, starts from the original date of purchase.

•SVC Note Advise customer about new “Cooktop alert”, beeper sound after changing

main PCB. Leave the service pointer with the new instructions with them.

1. Symptoms and Causes

a) Symptoms : : Knobs turning on easily, and there is no sound or anything that alerts the

customer that this has occurred

b) Causes : Software was not programmed to alert for this issue.

2. Repair Instruction

•The information is available through “https://gsfsplus-america.lge.com” with a valid ID.

•The information is intended for experienced technicians, not for customer .

•The information is subject to change or update without notice.

Applicable only with symptoms below: Applicable with every repair:

1. Remove the 2 screws located at the front

side of the cooktop. 2. Remove the 4 screws located under the

controller.

Service Bulletin

Product : Elec. ranges

Bulletin # : CVZ201600051

Release Date : 2016.12.21

2. Repair Instruction

•The information is available through “https://gsfsplus-america.lge.com” with a valid ID.

•The information is intended for experienced technicians, not for customer .

•The information is subject to change or update without notice.

< Before > < After >

<Setting method>

- After servicing, advise the customer concerning the “Cooktop alert” beeper sounds.

-Explain the new function and how to set up and adjust the volume. Leave Instructions with them.

3. Pull the controller from the range

4. Remove the controller. 6. To remove the Main PCB, remove the 3 screws

and separate Main PCB after unplugging the

connectors.

5. Remove 4 screws of bracket and separate

bracket from controller.

Service Bulletin

Product : Elec. ranges

Bulletin # : CVZ201600051

Release Date : 2016.12.21

3. Current and New (Visual / Part number & Name etc)

4. Part Interchangeable (Yes or No)

Current Product

New Product

Current Part New Part

5. Scrap Current Part in LG Warehouse Yes No

6. Others

•The information is available through “https://gsfsplus-america.lge.com” with a valid ID.

•The information is intended for experienced technicians, not for customer .

•The information is subject to change or update without notice.

Country

Model (ECN) Current P/No New P/No

US LSE4613ST EBR80595606 EBR80595606

US LSE4613BD EBR80595606 EBR80595606

CA LSE5615ST EBR80595605 EBR80595605

CA LSE5613ST EBR80595606 EBR80595606

CA LSE5613BD EBR80595606 EBR80595606