Lexus RX 400h 2008 Manual de usuario

2008

RX 400h

WARRANTY AND SERVICES GUIDE

Owner Amenities |WarrantyInformation |Maintenance Requirements

Your RX 400h is a gas/electric hybrid

vehicle that has both high-voltage DC

and AC systems as well as a 12-volt

system. Both DC and AC high

voltage are very dangerous and can

cause personal injury, severe burns,

electric shock and even fatal injury

unless appropriate precautions are

taken.

To avoid personal injury, please follow

all caution labels attached to high-

voltage parts. Do not touch or

attempt to remove or replace any

high-voltage (orange-colored) wiring

and connectors. Donot touch the

service plug behind the trim under

the left rear seat.

If an accident occurs, do not touch

any high-voltage wiring, connectors

or parts such as the inverter under the

hood or the hybrid batteryassembly

under the rear seat.

Do not touch the potassium hydroxide

electrolyte that might spill or leak

from the hybrid batteryas the result of

an accident. If potassium hydroxide

electrolyte gets on your skin or in

your eyes, neutralize it immediately

with a saturated boric acid solution

(ratio: 80 grams boric acid to two

liters water). Seek immediate medical

attention.

If a vehicle fire occurs, extinguish

it with a ClassDpowder-type fire

extinguisher.

Lexus recommends having

maintenance and repairs for your

vehicle performed by an authorized

Lexus dealership. To locate your

nearest authorized Lexus dealership,

contact Lexus Customer Satisfaction

at (800)255-3987 or log on to

www.lexus.com.

AUTHORIZED

DEALERSHIP

MAINTENANCE AND

REPAIRS

SAFETY PRECAUTIONS

From everyone at Lexus, thank you

for purchasing one of our vehicles.

Your Lexus is designed to deliver

uncompromising luxury and perform-

ance. We are committed to providing

you with an ownership experience

that is second to none, and we look

forward to serving you in the years

ahead. Welcome to the Lexus family!

Taking Delivery of Your

New Lexus

As you take delivery of your new

vehicle, there are some important

services you should know about.

These include:

Lexus Personalized Settings: Your

vehicle includes a variety of electronic

features that can be personalized to

your preferences. For example, doors

can be programmed to remain locked

when you shiftinto “Park.” See your

dealer for details.

Pre-Delivery Service: Your dealership

has performed a thorough service to

prepare your vehicle for delivery. This

includes initializing certain electronic

features, such as the one-touch power

windows.

Scheduled Maintenance: Your vehi-

cle requires maintenance every six

months or 5,000 miles, whichever

comes first. See page 44 for details.

Dealership Service Department:

Your service department is commit-

ted to helping you keep your Lexus

performing at its best. Your dealer will

provide you with the department’s

hours of operation, appointment

procedures and information on any

special services.

Warranty Coverage: Your Lexus is

covered by one of the finest warran-

ties in the industry. See page 15 for a

summary of coverages.

Roadside Assistance: Roadside assis-

tance is provided for 48 months from

your vehicle’s in-service date, regard-

lessof mileage. See page 5 for

details.

Again, thank you for choosing Lexus.

We wish you many years of safe and

pleasurable driving.

WELCOME TO THE LEXUS FAMILY

TABLE OF CONTENTS

OWNER AMENITIES

Complimentary Services

First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Other Benefits and Assistance

Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Additional Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Collision Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

WARRANTY INFORMATION

Introduction

If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Your Warranties in Detail

General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Your Responsibilities

Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

MAINTENANCE INFORMATION

Introduction

The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.

General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Scheduled Maintenance Log

Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44

ComplimentaryFirst Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 44

Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 44

Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.

INDEX .......................................................................73

TABLE OF CONTENTS

COMPLIMENTARY SERVICES

To help ensure that your ownership

experience is pleasant, convenient

and trouble-free, Lexus provides you

with a variety of complimentary ser-

vices. These services are described

on the following pages. Other valu-

able owner benefits are described in

the section entitled “Other Benefits

and Assistance” beginning on page 7.

First Scheduled

Maintenance Service:

30 Days or 1,000 Miles

Lexus provides your first scheduled

maintenance service at no charge.

The service is performed at 30 days

or 1,000 miles, whichever occurs first,

and includes these items:

•Inspect body/chassis

•Check for fluid leaks

•Road-test vehicle

•Program Lexus Personalized

Settings, if requested

What are Lexus Personalized

Settings?

Your vehicle includes a variety of

electronic features that can be pro-

grammed to your preferences. For

example, doors can be programmed

to remain locked when you shift into

“Park.”(For more information, see the

“Customizable Features” section of

the Specifications chapter in your

Owner’s Manual.) Programming of

these features is performed once at

no charge, provided you obtain the

service at the 30-day/1,000-mile

scheduled maintenance service.

Programming of your Lexus Personal-

ized Settings requires special equip-

ment and may be performed only by

an authorized Lexus dealership.

Second Scheduled

Maintenance Service:

Six Months or 5,000 Miles

Lexus also provides your second

scheduled maintenance service at no

charge. The service is performed at

six months or 5,000 miles, whichever

occursfirst, and includes these items:

•Replace engine oil and oil filter;

reset reminder light

•Rotate tires

•Visually inspect brake pads and

rotors

•Road-test vehicle

If you driveprimarily on dirt roads or

dustyroads or if you drive primarily

while towing, additional items are

included in this service. See page

46 for details.

ComplimentaryServices

AMENITIES

Loaner Vehicle

If your vehicle must be kept overnight

at a Lexus dealership for a warranty-

covered condition that requires more

than eight hours to repair, Lexus will

provide you with a complimentary

loaner vehicle for up to five days.

Travel Protection

Lexus will reimburse for a rental car

for up to fivedaysand for overnight

lodging for up to three nights (not to

exceed $200 per night) if all of the

following occur:

•Your vehicle becomes inopera-

ble or unsafe to drive when you

are more than 100 miles from

home.

•Your vehicle’s malfunction is

caused by a warranty-covered

condition.

•Repairs will take longer than

eight hours to complete.

Toobtain reimbursement for rental

car and lodging expenses, contact a

Lexus dealership service consultant.

Roadside Assistance

Lexus roadside assistance coverage

is for 48 months from your vehicle’s

in-service date, regardless of mileage.

Coverage is provided 24 hours a day,

365 days a year, for vehicles operated

in the United States, U.S. territories

and Canada. Assistance is adminis-

tered through the American

Automobile Association.

Services Provided

•Roadside services such as bat-

tery jump-start, tire change and

fuel delivery.

•Towing to the nearest Lexus

dealership (or an alternate repair

facility, if necessary).

•Assistance in locating alternate

transportation and lodging.

Howto Get Help

Toobtain roadside assistance, take

the following steps:

1) Call (800)25-LEXUS (800/255-

3987).

ComplimentaryServices

COMPLIMENTARY SERVICES

AMENITIES

COMPLIMENTARY SERVICES

2)Have as much of the following

information as possible:

•Vehicle identification number

(located on the driver’s-side

corner of the dashboard, under

the window)

•Owner’s name and home

address

•Vehicle license plate number

•Location of vehicle, including

the nearest major intersection

3)Todetermine your location, the dis-

patch operator will ask you for the

area code and first three digits of

the phone number from which you

are calling. If you are calling from

your cellular phone:

•Obtain a phone number from a

telephone near your location; or

•Call directory assistance and

obtain the phone number of a

nearby business; or

•Call the local cellular operator

and ask for the area code and

prefix of the cell you are in.

If you are unable to obtain the area

code and prefix for the area you

are calling from, give the name of

the city you are calling from.

4) Wait at your vehicle or in a nearby

secure location for the roadside

assistance provider to arrive.

Additional Coverage

After your roadside assistance cover-

age expires, you may join a motor

club created exclusively for Lexus

owners. Benefits include roadside

assistance coverage, a trip-planning

service and discounts on travel and

dining. For further information, call

(800)25-LEXUS.

ComplimentaryServices

AMENITIES

Quality Control

You may have noticed a few miles on

the odometer when you took delivery

of your Lexus. This mileage is a result

of the comprehensive process used to

ensure the quality of your vehicle. This

process includes extensive inspec-

tions during and after production. The

final inspection takes place at the sell-

ing dealership and includes a road-

test conducted by a trained Lexus

technician.

If you’d like to know more about

Lexus quality-control procedures, ask

aLexus dealership service consultant.

Vehicle Service History

When you have your vehicle serviced

at a Lexus dealership, your service

information is recorded in the Lexus

National Service History database.

This is the first database of its kind in

the automotive industry. It can be

accessed by any Lexus dealership in

the United States — a great conven-

ience if you relocate or need to have

your vehicle serviced while traveling.

Vehicle Service Agreements

If you plan to keep your vehicle for

several years or if you accumulate

mileage quickly, you may want to pur-

chase a Lexus vehicle service agree-

ment. These agreements cover the

cost of specific repairs beyond the

factory warranty period. They also

cover services such as towing, substi-

tute transportation and lodging to

minimize your inconvenience should

your vehicle require repair. Lexus

vehicle service agreements are avail-

able with a variety of coverage

options. A Lexus dealership sales

consultant can help you select the

plan that’s best for you.

Other Benefits and Assistance

OTHER BENEFITS AND ASSISTANCE

AMENITIES

OTHER BENEFITS AND ASSISTANCE

Additional Keys

If you require additional keys, call or

visit an authorized Lexus dealership.

You will need to provide the dealer-

ship with your vehicle’s key code

(found on the key number plate pro-

vided with your original set of keys).

In most cases, new keys can be ready

within five business days.

Collision Repairs

If you’reinvolved in a collision, you

want your vehicle to be returned to

its pre-accident condition when

repaired. That’s why it is important to

make sure repairs are made only with

Genuine Lexus Parts. Some repair

shops and insurance companies may

suggest using imitation or salvaged

parts to save money. However, these

parts do not meet Lexus’ high stan-

dards for quality,fit and corrosion

resistance. In addition, imitation and

salvaged parts (and any damage or

failures they may cause) are not cov-

ered by any Lexus warranty.

The best way to ensure that your vehi-

cle is repaired with Genuine Lexus

Parts is to take it to a Lexus dealer-

ship. Each dealership works with

selected collision repair centers that

meet Lexus’ strict requirements for

training, equipment, quality and cus-

tomer satisfaction. These repair cen-

tersuse Genuine Lexus Parts exclu-

sively in the repair of Lexus vehicles.

Other Benefits and Assistance

AMENITIES

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