Contact Lex Products: 800.643.4460 info@lexproducts.com
4
1. Initial Troubleshooting Procedure:
• Ensure all circuit breakers are in the ‘I/ON’ position
• Perform a power cycle
– Turn your Voltstack®off per the instructions above
– Wait (10) seconds
– Turn your Voltstack on per the instructions above
2. There is no power at the output receptacles:
• Complete troubleshooting Step #1, then check for power
at the output receptacle
• If there is no power, call 800.643.4460 for support
3. The Green Outlet indicators do not illuminate:
• Complete Troubleshooting Step #1, then check for power
at the output receptacle
• Ensure the circuit breakers above the output receptacles
are in the ‘I/ON’ position
• If there is power, it is an issue with the green outlet
indicators
– Your Voltstack®is operational
– Call 800.643.4460 for support
Best Electrical System Practices
4. The Voltstack®5k is not charging:
• Ensure the steps detailed in the section ‘Charging the
Voltstack® 5k’ have been completed
• Complete Troubleshooting Step #1, then check for power
at the User Interface
• If your Voltstack®does not charge, call 800.643.4460 for
support
5. The orange charging lights do not illuminate:
• Check the input power source to ensure it is supplying
power
• Ensure the input power cord is connected properly and
fully seated
• Ensure the circuit breakers above the inlets are in the
‘I/ON’ position
• If your Voltstack®does not charge, call 800.643.4460 for
support
6. The Voltstack® 5k charge does not last as long as normal:
• Complete Troubleshooting Step #1
• If your Voltstack®still does not last as long as normal,
please call 800.643.4460 for support
Lex West
12701 Van Nuys Blvd
Suite Q
Pacoima, CA 91331
818.768.4474
818.768.4040 Fax
www.lexproducts.com
info@lexproducts.com
800.643.4460
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Produced in the United States of America.
All Rights Reserved.
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Shelton CT 06484
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203.363.3742 Fax
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15751 SW 41 Street
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Davie, FL 33331
203.363.3738
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Technical Support
Lex Products is available to help answer any product related inquiries. For any questions or technical advice, please call toll free
800-643-4460 or email info@lexproducts.com.
Troubleshooting Your Voltstack®5k
• Voltstack®5kw must be fully cycled (discharged and charged) at least once a year to maintain battery life
• The unit must be stored fully charged as damage to the batteries may occur if charging from 0%
• Connections should be completed prior to energizing the circuit
– This ensures connections are not made while the circuits are energized or ‘live’, limiting the potential for shock or damage to
personnel, loads or connections
• Loads should be applied gradually the first time the system is set up
– Sequentially energizing power distribution systems simplifies locating and identifying electrical issues while isolating them from
surrounding components
– Beginning with the first connected receptacle, move the associated individual circuit breaker to the ‘I/ON’ position
– Ensure the devices fed by that circuit are ON, tracing the electrical path to the final device fed by that circuit
• If the circuit breaker cannot be energized or trips, check the system for continuity, short circuits and overload, and make the
necessary corrections before proceeding.
