TROUBLESHOOTING GUIDE
06/20/2014
Copyright
2014 RICOH Americas Corporation. All rights reserved. Page 1 of 36
PRODUCT CODE: D148/D149/D150
APPLICABLE MODEL:
LANIER – MP C4503/MP C5503/MP C6003
RICOH – MP C4503/MP C5503/MP C6003
SAVIN - MP C4503/MP C5503/MP C6003
GENERAL:
The attached document is the Troubleshooting Guide for the D148/D149/D150. Please use this guide as a
supplement to your service manual.
Revised items appear in bold typeface.
TABLE OF CONTENTS:
1. PAPER FEED ERRORS...................................................................... 2
2. COPY PROCESS................................................................................5
3. CONNECTIVITY.................................................................................. 6
4. PRINTING/SCANNING........................................................................8
5. OPERATION PANEL......................................................................... 11
6. SECURITY......................................................................................... 15
7. ERROR CODES and MESSAGES....................................................17
8. OPTIONAL UNITS............................................................................. 25
9. IMAGE PROBLEMS.......................................................................... 28
10. MECHANICAL and ELECTRICAL .................................................. 30
11. OTHERS.......................................................................................... 32
Firmware TSB’s with the prefix D147 are for MP C3003/ MP C3503
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
Firmware TSB’s with the prefix D149 are for MP C4503/MP C5503/MP C6003
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
Firmware TSB’s with the prefix D177 are for MP C2003/MP C2503
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
However, some TSB’s cover more than one set of models (for example, some TSB’s with the
prefix D147 can cover MP C3003/MP C3503 and MP C4503/MP C5503/MP C6003 and MP
C2003/MP C2503. So always refer to the ‘Model’ in the table at the top of page 1 of each
TSB.
