Konica Minolta BIZHUB PRO C5500 Manual

Version 1.5

Created: 10/15/09

bizhub PRO C5500/C5501, C6500/C6501

Main Body NIC

bizhub vCare/CS Remote Care

HTTP (Simplex) Setup Instructions

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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Purpose: This documentation is for setting up bizhub PRO C5500/C5501 and

C6500/C6501 for vCare/CSRC One–way (Simplex) HTTP communication.

Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s

worldwide CS Remote Care System (CSRC).

Overview: The settings entered into the CS Remote Care section of the bizhub are

intended to do the following:

Set the MFP with the current date, time and time zone according to Military Time.

When the MFP communicates with the vCare/CSRC host, the MFP will report the

date and time for its specific location.

Set a unique identification code for communicating to a specific vCare/CSRC host

system.

Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link

information of the WEB/DAV server. All passwords, user names and port settings for

HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)

supporting vCare/CSRC

Contents

Topic Page

A. Administrative Requirements Prior to MFP HTTP Setup 2

B. MFP Specific Requirements 2

C. Setting MFP Date/Time Settings 3

D. Verifying the Machines Network Settings 4

E. Entering the User Name and Password in HTTP Settings 4

F. Enabling vCare Settings in Service Mode 5

G. Setting vCare Settings in Service Mode 7

H. Heart Beat Setting 10

I. Setting vCare Date/Time Settings 12

J. Periodical Transmission Setting 13

K. Data Collection Setting 13

L. First Callt o the vCare System 14

M. Troubleshoot Communication Issues 15

N. Printing a vCare Communication Log 17

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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A. Administrative Requirements Prior to MFP HTTP Setup

The MFP’s HTTP settings and Server addresses MUST be obtained prior to

setting up the MFP for HTTP Communication.

B. MFP Specific Requirements

The technician performing the HTTP setup must have the following information from

the vCare administrator before visiting the customer:

1. Device ID: The Device ID for MFP must match the 13 digit ID configured on

CSRC Server. The Device ID is the serial number for the MFP. This setting is

hard-coded in the bizhub PRO C5500/C5501 and C6500/C6501 vCare/CSRC

settings

2. Center ID: This ID is used by the vCare/CSRC Communication Server.

3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.

4. HTTP Port: Typically 80, unless otherwise indicated.

5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be

unique to the technician servicing the machine. Enter leading zeros if required;

e.g. 0123456. If no numeric ID assigned, simply use: 1234567.

Note: In order to enable HTTP communication for the C5500/C6500 minimum ver.40

FW is required. When security enhanced mode is set to ON, the use of the Main Body

NIC for vCare/CSRC is not possible.

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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C. Setting MFP Date/Time Settings

1. Press Utility\Counter button.

2. Press [Machine Admin Setting]. Enter administrator password, as required.

3. Press [System Setting].

4. Press [Time and Date Setting].

5. Press [Setting Time] button. Based on 24 hour clock.

6. Enter Month and press Set.

7. Enter Day and press Set.

8. Enter Year and press Set.

9. Enter Hour and Minutes and press Set.

10. If it is currently Daylight Savings Time, press

[Summer Time].

11. Press ON, then enter “060 min”.

12. Verify that the [Setting Time] is now set to the

correct time.

Note: When Daylight Saving Time, ends, set [Summer

Time] to OFF

13. Select [Time Zone].

14. Enter Time Zone and then [+ <-> -] button.

a. Eastern Time Zone: -05:00

b. Central Time Zone: -06:00

c. Mountain Time Zone: -07:00

d. Pacific Time Zone: -08:00

15. Press OK.

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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D. Verifying the Machines Network Settings

1. Press Utility\Counter button.

2. Press [Machine Admin Setting]. Enter administrator password, as required.

3. Press [Network Setting].

4. Press [Machine Nic Setting].

5. Press OK.

Note: If changes are made to the Network settings it is necessary to Cycle power by

turning off SW2 and SW1. Wait 15 seconds before powering on the MFP. Then wait until

the MFP comes to a full ready.

E. Entering the User Name and Password in HTTP Settings

1. Press Utility\Counter button.

2. Press [Machine Admin Setting]. Enter

administrator password, as required.

3. Press [Network Setting]

4. Press [HTTP Communication Setting]

5. Enter Authentication User Name:

example: test

6. Enter Authentication Password:

example: kmbs1

7. Enable [Proxy Server], [Proxy Server

Address Set],

8. [Proxy Server Port] and/or [Enable SSL] as required

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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Note: These settings might need to be set depending on the Customer’s network

requirements

9. Press OK ÆClose ÆClose ÆExit

F. Enabling vCare settings in Service Mode

1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.

2. Select [System Setting].

3. Select [Software SW Switch] setting.

4. Change left Dipswitch to 03 and middle bit to 6 and press right data bit to On (1).

Note: This dipswitch must be enabled to perform CSRC memory initialization. This

dipswitch will reset back to 0 after CSRC memory initialization is performed.

5. Press Return and then Service

6. Select [05 State Confirmation] -> [01 I/O Check] -> 15 from keypad -> Press

Access -> 98 from keypad -> Start. The display should read FIN after short period of

time.

7. Press Return and Close

8. In TECH REP MODE, select [03 System Setting] -> [01 Software Switch].

9. Only for the bizhub Pro C5500/C6500,set dipswitch 16 bit 7 to ON(1) in order to use

the Main Body NIC for vCare.

Note: Do Not set this dipswitch for the C5501/C6501.

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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10. In TECH REP MODE, select [03 System Setting] -> [01 Software Switch].Set

dipswitch 15 bit 5 to On(1). (Enables CSRC Communication for the engine).

11. Set dipswitch 14 bit 7 to On(1) to enable HTTP Communication

12. Set dipswitch 15 bit 0 to Off(0).

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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13. Press Return ÆClose ÆClose ÆExit 2x, then Cycle Power

Note: Cycle power by turning off SW2 and SW1. Wait 15 seconds before powering on

the MFP. Then wait until the MFP comes to a full ready

G: Setting vCare settings in Service Mode

1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.

2. Select [CS Remote Care].

3. Select [CS Remote Care].

4. Select HTTP.

5. Select Simplex.

6. Select ID Code and enter your Seven Digit Number (This Number is designated for

each technician). Recommend using your current Tech Number and adding 1’s to

complete Seven Digits.

7. Select ID Code again.

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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8. The Detail Setting Button will now be available. Select [Detail Settings].

Note: Only select “RAM Clear” if vCare settings had been previously entered

and need to be cleared, otherwise proceed to step 10.

9. Press the “Execute” button, perform the “Ram Clear” then cycle power.

10. Select Basic Setting.

11. In the [Center ID] field, enter the “Center ID.”

Note: The [Center ID] will be provided by your vCare Administrator.

12. Select Web Server and Enter the Web Server’s IP Address/WebDAV

Example: 123.1.1.123/WebDAV

Konica Minolta bizhub PRO C5500/C5501, C6500/C6501 Main bizhub vCare HTTP Setup Guide

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13. Select Cryptogram and select Not Use Cryptogram.

Note: The exception would be if you had been otherwise instructed by your vCare

Administrator.

14. Select OK

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