Konica Minolta Bizhub PRESS C6000 Manual

Version 1.2

Created: 12/13/10

bizhub PRESS C6000/C7000/C8000

Main Body NIC

bizhub vCare/CS Remote Care

HTTP (Simplex) Setup Instructions

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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Purpose: This documentation is for setting up bizhub PRESS C8000 for vCare/CSRC

One–way (Simplex) HTTP communication.

Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s

worldwide CS Remote Care System (CSRC).

Overview: The settings entered into the CS Remote Care section of the bizhub are

intended to do the following:

Set the MFP with the current date, time and time zone according to Military Time.

When the MFP communicates with the vCare/CSRC host, the MFP will report the

date and time for its specific location.

Set a unique identification code for communicating to a specific vCare/CSRC host

system.

Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link

information of the WEB/DAV server. All passwords, user names and port settings for

HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)

supporting vCare/CSRC

Contents

Topic Page

A. Administrative Requirements Prior to MFP HTTP Setup 2

B. MFP Specific Requirements 2

C. Setting MFP Date/Time Settings 3

D. Verifying the Machines Network Settings 4

E. Entering the User Name and Password in HTTP Settings 4

F. Enabling vCare Settings in Service Mode 5

G. Setting vCare Settings in Service Mode 7

H. Heart Beat Setting 10

I. Setting vCare Date/Time Settings 12

J. Periodical Transmission Setting 13

K. Data Collection Setting 14

L. First Call to the vCare System 15

M. Troubleshoot Communication Issues 15

N. Saving vCare Communication Log onto USB (Memory) Flash drive

O. Printing a vCare Communication Log 18

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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A. Administrative Requirements Prior to MFP HTTP Setup

The MFP’s HTTP settings and Server addresses MUST be obtained prior to

setting up the MFP for HTTP Communication.

Please use your setup credentials provided by your vCare Administrator.

B. MFP Specific Requirements

The technician performing the HTTP setup must have the following information from

the vCare administrator before visiting the customer:

1. Device ID: The Device ID for MFP must match the 13 digit ID configured on

CSRC Server. The Device ID is the serial number for the MFP. This setting is

hard-coded in the bizhub PRESS C8000 vCare/CSRC settings

2. Center ID: This ID is used by the vCare/CSRC Communication Server.

3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.

4. HTTP Port: Typically 80, unless otherwise indicated.

5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be

unique to the technician servicing the machine. Enter leading zeros if required;

e.g. 0123456. If no numeric ID assigned, simply use: 1234567.

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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C. Setting MFP Date/Time Settings

1. Press Utility\Counter button.

2. Press [Administrator Setting]. Enter administrator password, as required.

3. Press [System Setting].

4. Press [Date/Time Setting].

5. Press [Setting Time] button. Based on 24 hour clock.

6. Enter Month and press Set.

7. Enter Day and press Set.

8. Enter Year and press Set.

9. Enter Hour and Minutes and press Set.

10. If it is currently Daylight Savings Time, press [Daylight Saving Time].

11. Press ON, and then enter “060 min”.

12. Verify that the [Setting Time] is now set to the correct time.

Note: When Daylight Saving Time, ends, set [Daylight Saving Time] to OFF.

13. Select [Time Zone].

14. Enter Time Zone and then [+ <-> -] button.

a. Eastern Time Zone: -05:00

b. Central Time Zone: -06:00

c. Mountain Time Zone: -07:00

d. Pacific Time Zone: -08:00

15. Press OK.

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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D. Verifying the Machines Network Settings

1. Press Utility\Counter button.

2. Press [Administrator Setting]. Enter

administrator password, as required.

3. Press [Network Setting].

4. Press [Machine Nic Setting].

5. Press OK.

Note: If changes are made to the Network

settings it is necessary to cycle power by

turning off SW2 and SW1. Wait 15

seconds before powering on the MFP.

Then wait until the MFP comes to a full

ready.

E. Entering the User Name and Password in HTTP Settings

1. Press Utility\Counter button.

2. Press [Administrator Setting]. Enter administrator password, as required.

3. Press [Network Setting]

4. Press [HTTP Communication

Setting]

5. Press [Enable Authentication] and

set to ON. Press OK to exit this

screen

6. Enter Authentication User Name:

WebDav Account name provided

by the vCare Administrator.

7. Enter Authentication Password:

WebDav Password provided by the

vCare Administrator.

8. Enable [Proxy Server], [Proxy Server Address Set], [Proxy Server Port] and/or

[Enable SSL] as required

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Note: These settings might need to be set depending on the vCare system and

customer’s network requirements.

9. Press OK ÆClose ÆClose ÆExit

F. Enabling vCare settings in Service Mode

1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.

2. Select [System Setting].

3. Select [Software SW Switch] setting.

4. Change left Dipswitch to 03 and middle bit to 6 and press right data bit to On (1).

Note: This dipswitch must be enabled to perform CSRC memory initialization. This

dipswitch will reset back to 0 after CSRC memory initialization is performed.

5. Press Return and then Service

6. Select [State Confirmation] -> [I/O Check] -> 15 from keypad -> Press Access ->

98 from keypad -> Start. The OUT mode display should read FIN after short period

of time.

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7. Press Return and Close.

8. In Service Mode, select [System Setting] -> [Software Switch].

9. Set dipswitch 16 bit 7 to On(1) in order to use the Main Body NIC for vCare.

10. In Service Mode, select [System Setting] -> [Software Switch]. Set dipswitch 15 bit

5 to On(1). (Enables CSRC Communication for the engine).

11. Set dipswitch 14 bit 7 to On(1) to enable HTTP Communication

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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12. Set dipswitch 15 bit 0 to Off(0).

13. Press Return ÆClose twice ÆExit twice then Cycle Power.

Note: Cycle power by turning off SW2 and SW1. Wait 15 seconds before powering on

the MFP. Then wait until the MFP comes to a full ready

G: Setting vCare settings in Service Mode

1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter Service Mode.

2. Select [CS Remote Care].

3. Select [CS Remote Care].

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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4. Select HTTP.

5. Select Simplex.

6. Select ID Code and enter your Seven Digit Number (This Number is designated for

each technician). Recommend using your current Tech Number and adding 1’s to

complete Seven Digits.

7. Select ID Code again.

8. The [Detail Setting] button will now be available. Select [Detail Setting].

Note: Only select “RAM Clear” if vCare settings had been previously entered

and need to be cleared, otherwise proceed to step 10.

9. Press the “Execute” button, perform the “Ram Clear” then cycle power.

Konica Minolta bizhub PRESS C8000 Main Body bizhub vCare HTTP Setup Guide

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10. Select Basic Setting.

11. In the [Center ID] field, enter the “Center ID.”

Note: The [Center ID] will be provided by your vCare Administrator. The Center ID is

case-sensitive.

12. Select Web Server and Enter the Web Server’s IP Address/USXXX or URL

NAME/USXXX (if DNS setting are properly configured).

Example: 123.1.1.123/USXXX.

13. Click OK.

14. Select Encryption and set it to [Not Use Encryption].

Center ID would be

uppercase characters on

most vCare systems.

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