Jusan Fonomail ProAttendant Instrucciones de montaje
Fonomail ProAttendant
Installation and Programming Manual
Software version 5.0
TABLE OF CONTENTS
2
TABLE OF CONTENTS
1- PHYSICAL CONNECTIONS SETUP........................................... 4
1.1 Connections Diagram .......................................................................................... 4
1.2 Connection SMS Feature (Optional) ................................................................... 5
1.3 Start Up the Vocal Server.................................................................................... 5
2- SOFTWARE INSTALLATION...................................................... 7
3- CONFIGURATION WIZARD........................................................ 9
4- VOICE MAIL SETUP.................................................................. 14
4.1 Mailbox Management ........................................................................................ 14
4.1.1 Sample Mailbox........................................................................................ 15
4.1.2 Creating New Mailboxes .......................................................................... 15
4.1.3 Mailbox Setup .......................................................................................... 16
4.1.3.1 Basic ............................................................................................ 16
4.1.3.2 Advanced..................................................................................... 17
4.1.3.3 Messages .................................................................................... 19
4.1.3.4 Notification ................................................................................... 19
4.1.4 Deleting Mailboxes................................................................................... 21
4.2 Mailbox Groups ................................................................................................. 22
4.2.1 Creating New Groups............................................................................... 22
4.2.2 Modifying Groups ..................................................................................... 23
4.3 Voice Mail System Parameters ......................................................................... 23
4.3.1 Ring Signals............................................................................................. 23
4.3.2 Sequences ............................................................................................... 24
4.3.3 System Parameters I................................................................................ 25
4.3.4 System Parameters II............................................................................... 27
4.4 Recording the Mailbox Greeting Messages....................................................... 28
4.4.1 Recording Messages via the Telephone Set ........................................... 28
4.4.2 Importing Sound Files .............................................................................. 28
5- WEB ACCESS AND UNIFIED MESSAGING SETUP ............... 29
5.1 Connection of the Device .................................................................................. 29
5.2 System Setup .................................................................................................... 30
5.2.1 IP & E-mail Parameters............................................................................ 30
5.2.2 Company Name ....................................................................................... 33
5.3 Mailbox Setup.................................................................................................... 33
5.4 GReCo Installation ............................................................................................ 34
6- AUTOMATIC ATTENDANT SETUP .......................................... 36
6.1 Day/Night/Break Modes..................................................................................... 36
6.2 Schedules Management.................................................................................... 36
6.2.1 Winter/Summer Schedules ...................................................................... 36
6.2.2 Weekly Schedule ..................................................................................... 37
6.2.3 Programming Holidays............................................................................. 38
6.3 Automatic Attendant .......................................................................................... 39
6.4 System Settings related to the Automatic Attendant ......................................... 42
6.4.1 Dialing Times ........................................................................................... 42
TABLE OF CONTENTS
3
6.4.2 Tones ....................................................................................................... 43
6.4.3 Ring Signals............................................................................................. 45
6.4.4 Sequences ............................................................................................... 46
6.4.5 System Settings I ..................................................................................... 47
6.5 Automatic Attendant / Voice Mail Port Management ......................................... 48
6.6 Recording the Automatic Attendant Greeting Messages................................... 50
6.6.1 Message Recording by Phone ................................................................. 50
6.6.2 Importing Sound Files .............................................................................. 51
6.7 Statistics ............................................................................................................ 51
6.8 Technical Report ............................................................................................... 52
7- MUSIC ON HOLD SETUP ......................................................... 54
8- MESSAGE & MUSIC ON HOLD MANAGEMENT..................... 55
8.1 Via Telephone ................................................................................................... 55
8.2 Via PC - Message Manager software................................................................ 55
8.2.1 Message and Music Folders in the Unit ................................................... 56
8.2.2 Upload a Sound File................................................................................. 58
8.2.3 Download a Sound File ............................................................................ 59
8.2.4 Play, Delete and Rename Files................................................................ 60
8.2.4.1 Files in the PC ............................................................................. 60
8.2.4.2 Files in the Unit (Voice System)................................................... 60
9- MAINTENANCE ......................................................................... 61
9.1 Backup and Restore .......................................................................................... 61
9.1.1 Backup ..................................................................................................... 61
9.1.2 Restore..................................................................................................... 61
9.2 Signal and Ring Signal Levels Measurement.................................................... 61
9.2.1 Signal Levels Graph................................................................................. 61
9.2.2 Ring Signal Levels Graph ........................................................................ 64
9.3 Various System Parameters.............................................................................. 65
9.4 Troubleshooting................................................................................................. 66
9.5 Create a Log File in Terminal Mode .................................................................. 66
10- TELEMAINTENANCE.............................................................. 68
10.1 Connection via Internet.................................................................................... 68
10.2 Connection via Modem.................................................................................... 68
10.2.1 Telemaintenance Call ............................................................................ 69
11- TECHNICAL DESCRIPTION ................................................... 72
11.1 Contents of the Voice Mail Pack...................................................................... 72
11.2 Weight and Dimensions................................................................................... 72
11.3 System Architecture ........................................................................................ 72
11.4 The Unit´s Rear Panel ..................................................................................... 73
11.5 The Unit´s Front Panel .................................................................................... 73
Appendix - System Messages ...................................................................................... 75
Appendix - Environmental Information.......................................................................... 80
Appendix - ROHS Compliancy ..................................................................................... 81
PHYSICAL CONNECTIONS
4
1- PHYSICAL CONNECTIONS SETUP
The unit is available in desktop format and optionally incorporates wall mount
and / or rack mount fixtures. It is equipped with a LAN card and built-in modem
as standard, and optionally may also may be equipped with an SMS feature.
1.1 Connections Diagram
The supplied CompactFlash card must be installed before connecting to
the mains.
Optional V24 line (depending on the PBX)
Ethernet
Connector
COM Port
To PBX
analog ports
FRONT VIEW
Compact Flash
Connector
Music on
Hold
p
ort
Adapter
12 VDC
600mA /
220/230 VAC
REAR VIEW
Modem port
PHYSICAL CONNECTIONS
5
1.2 Connection SMS Feature (Optional)
•To incorporate the SMS feature a SONY-ERICSSON GM29 (type 6100503-
BV) external SMS module must be connected to the unit’s AUX connector
using the DB9-DB9 cable supplie.
•Remove the cover as shown in the diagram below and insert the SIM card
(not supplied).
Before inserting the SIM card the password MUST be disabled.
•Replace the cover.
•Connect the aerial to the rear o f the external SMS unit.
•Connect the power adapter to the mains.
•Reboot the Voice Mail unit.
Before switching on the unit the aerial must be connected.
1.3 Start Up the Vocal Server
•Both the unit and the computer must be off.
•Connect the unit to the PC by means of the serial cable provided. Connect
one end to the PC serial port and the other end to the unit´s “COM”
connector.
Note:
Alternatively, the initial setup of the unit may be carried out using an Ethernet
crossover cable.
•Connect the vocal server and PC to their respective power supplies.
PHYSICAL CONNECTIONS
6
Following international security instructions: for pluggable equipment,
the socket-outlet shall be installed near the equipment and shall be easily
accesible.
•The “Power” LED turns green. Wait while the unit starts up.
•The “Status” LED turns green to indicate correct start up.
•The “LAN” LED flashes red indicating connection and traffic.
SOFTWARE INSTALLATION
7
2- SOFTWARE INSTALLATION
The vocal server´s setup program allows the unit to be configured via PC.
Note:
The setup program is a 32-bit Windows application which runs in WinNT, 2000,
2003, XP and Vista and may be used on any PC that has one serial port
available, and a minimum screen resolution of 800x600.
•Connect the unit to the adapter provided and to a PC serial port via the DB9
cable. The “ON/OFF” LED (“ON/HD” for the rack version) will light, followed a
few seconds later by the “STATUS” LED, indicating that the unit has started
up correctly.
•Make sure there are no applications open in the PC.
•Insert the CD-ROM supplied with the unit. The CD is equipped with a boot file
to initiate system installation automatically.
•If the CD does not start up automatically, click Start followed by Run.
•Type “X:\Install\setup.exe” (where X represents your CD ROM drive which
is usually “D”) and press Enter or click OK. The following screen will appear.
•Click Next to move to the following screen. This screen allows you to select
the sub-directory in which the unit’s setup program will be installed.
SOFTWARE INSTALLATION
8
•Select the desired sub-directory, click Next and installation will begin. When
the process has finished you will be asked to select the PC application
language.
•Once installation is finished, a message indicating that the computer must be
restarted appears. Click Finish.
CONFIGURATION WIZARD
9
3- CONFIGURATION WIZARD
If Voice Mail has already been setup, do not run the configuration wizard,
as the setup will be reinitialized.
After the reset, go into Programs in the start menu. You will find a group of
programs “Voice System 5”. Select the group, and then select Voice System 5
from the options available. The following screen appears.
Note:
During installation this box should remain checked and the system date and
time will be taken from the PC in which installation is made. This may be
modified later by starting the Voice Mail program and unchecking the box, and
then modifying these parameters by telephone or via an Internet browser (see
Sections 2.2.2 and 4.5.2 of the Administration Manual respectively).
•Open the “COM Port” combo box, select the corresponding port to be used
and click OK.
Alternatively, if an Ethernet crossover cable has been connected, select IP
Access, enter the IP address to be assigned to the unit and click Assign IP.
•Open the “File” menu and select “Configuration Wizard” or click the icon.
CONFIGURATION WIZARD
10
•If the above screen doesn’t appear, go into “File” menu and select
“Configuration Wizard”.
•Click Next. The following screen will appear.
•Click the arrow to obtain the list of available PBX’s. Select the one which
corresponds to your PBX.
•Click Next. The following screen will appear.
Type in the values for the following parameters:
•Attendant Transfer Seq.:
Sequence to be dialed to transfer a call to the operator. Use:
“T” for DTMF dialing
“P” for pulse dialing
“R” for Flash
“,” for normal pause (500ms)
“.” for short pause (100ms)
“;” for long pause (2000ms)
Example: Typing in “TR, 11” means that to transfer to the operator you
must: use tone dialing, press the Flash key and after a 500ms pause dial
the operator’s extension, which in this case is 11.
•Extension Nº Digits:
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