Interquartz IQ260 Manual de usuario
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HEADSETHEADSET
HEADSETHEADSET
HEADSET
TELEPHONETELEPHONE
TELEPHONETELEPHONE
TELEPHONE
MODEL IQ260MODEL IQ260
MODEL IQ260MODEL IQ260
MODEL IQ260
OPERAOPERA
OPERAOPERA
OPERATING INSTRTING INSTR
TING INSTRTING INSTR
TING INSTRUCTIONSUCTIONS
UCTIONSUCTIONS
UCTIONS
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CONTENTS
1. FEATURES ....................................................................... 3
2. GENERAL CONTROLS AND INDICATORS ................... 4
MULTIFUNCTIONAL INDICATOR LIGHT ............................................................................ 5
RINGER PITCH CONTROL .................................................................................................. 6
RINGER VOLUME SWITCH ................................................................................................. 6
ALPHA-NUMERIC KEYPAD ................................................................................................. 6
CRADLE SWITCH ................................................................................................................ 6
VOLUME SLIDER ................................................................................................................. 7
RECALL KEY ........................................................................................................................ 7
HEADSET KEY AND INDICATOR ........................................................................................ 7
MUTE KEY AND INDICATOR............................................................................................... 7
BASIC OPERATION ............................................................................................................. 7
REDIAL / PAUSE KEY .......................................................................................................... 8
REDIAL FUNCTION .............................................................................................................. 8
PAUSE FUNCTION .............................................................................................................. 8
3. HEADSET OPERATION ................................................... 9
CLARIA ALERT FEATURE ................................................................................................ 9
BASIC OPERATION ............................................................................................................. 9
TRAINEE/SUPERVISOR MODE .......................................................................................... 9
TRAINING MODE ............................................................................................................... 10
SUPERVISOR MODE ......................................................................................................... 10
SILENT RINGING MODE.................................................................................................... 11
4. ADVANCED NETWORK OPERATION .......................... 12
PAUSE FUNCTION WHEN DIALLING ............................................................................... 12
HOLDING AND TRANSFERRING CALLS ......................................................................... 12
USING THE MEMORIES .................................................................................................... 12
5. MEMORY FEATURE OPERATION ................................ 13
STORING A NUMBER ........................................................................................................ 13
DIALING A NUMBER .......................................................................................................... 13
CASCADE DIALING ........................................................................................................... 13
MEMORY RETENTION ...................................................................................................... 13
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6. INSTALLATION .............................................................. 14
UNPACKING .......................................................................................................................14
SETTING THE FLASH TIME .............................................................................................. 14
GENERAL SETTING-UP .................................................................................................... 14
LOCATION .......................................................................................................................... 15
WALL MOUNTING .............................................................................................................. 15
LINE CONNECTION ........................................................................................................... 17
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION......................................... 17
MESSAGE WAITING LIGHT SWITCH ............................................................................... 17
HEADSET MIC ADJUST CONTROL .................................................................................. 18
HEADSET POLARITY SWITCH ......................................................................................... 18
7. GENERAL CARE AND MAINTENANCE ....................... 21
CLEANING .......................................................................................................................... 21
FAILURE TO OPERATE AND SERVICE DIFFICULTIES .................................................. 21
. THUNDERSTORMS ....................................................... 22
9. WARRANTY - 6 YEARS ................................................. 22
10. SERVICE CENTRES .................................................... 23
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1. FEATURES
6 YEAR WARRANTY
5 YEAR memory retention
Built in Headset socket to suit a wide range of Headset types
10 one touch memory keys
Adjustable Headset hearing level with slider volume control
Mute Key and indicator - for privacy on both Handset mic and Headset mic
Super bright LED ringer lamp allows visual ringing indication
Headset Microphone level adjustment to suit all Headset types so both high gain
and low gain Headset mics can be used
Headset Cable Polarity Switch to suit both common ( normal and reversed )
Headset plug wiring modes
Mid-call mode support (change between Headset and Handset during a call in any
order)
Trainee/Supervisor Mode allows both a Handset user and a Headset user to be
online simultaneously without the need for a Headset training cord or adaptor
Silent Ringing feature for Headset users allows the ringing to be heard in the
Headset only (keeps call center noise levels down by eliminating the sound of
ringing during incoming calls)
Built-in support for Claria Alert Headset Alert indicator light function
Built-in switchable Message Waiting option to suit any neon (80 VDC) type message
waiting system AND Ericsson BP250 Message Waiting (other system types optional)
Large In-use indicator light to show when the user is on a call
User selectable ringer volume and pitch
Redial and Pause functions
Switchable Recall facility with three flash time settings (100mS, 200mS, 600mS) to
suit the host telephone system
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Compatible with direct lines, intelligent networks and PABXs
Call Waiting compatible
Telstra Customnet compatible
Line powered, unaffected by mains power interruption
REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the
same line without loading incoming ring
Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
Fully modular connection provides maximum ease of installation on desk or wall
2. GENERAL CONTROLS AND INDICATORS
FIGURE 1 : TOP VIEW OF IQ260
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FIGURE 1 : BOTTOM VIEW OF IQ260
MULTIFUNCTIONAL INDICATOR LIGHT
There are three different functions:
Ring Indicator: Flashes when the telephone rings with an incoming call
In-Use Indicator: Glows steadily during a call
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Message-Waiting Indicator: Illuminates when a message is waiting in your voicemail
system (depends on system compatibility). The built-
in Message Waiting option suits any neon (80 VDC)
type message waiting system and also the telephone
has Ericsson BP250 Message Waiting built-in (other
system types are optional extras).
RINGER PITCH CONTROL
The pitch of the ringing sound may be altered by rotating the control.
RINGER VOLUME SWITCH
The three available positions allow selection of OFF (no sound), LOW volume, and
HIGH volume of the telephone's ringing sound during an incoming call.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available for normal dialing. The alphabetic characters
are provided to allow full access to services that require the entering of numerals and
letters.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly
when intending to terminate a call may result in an accidental hookflash that will
inadvertently place the call on hold. This is known as phantom calls because the held
call will probably ring again at your extension within a few minutes (the other party will
have hung up, so it will seem as if you were called by a phantom, hence the name
phantom calls ). If you experience this problem, when terminating your call please
depress the cradle lever a little longer before making/receiving your next call (i.e. it is
not a system or telephone fault).
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VOLUME SLIDER
Used to adjust the volume of the HEADSET hearing level. Set to midway for normal
listening level. Adjustment during a conversation will not be detected by the other party
and does not effect outgoing speech.
RECALL KEY
For use with host telephone systems to invoke special network facilities such as call-
hold or call-transfer available in your system.
For further details please consult your host system manuals or user training service.
Please see the INSTALLATION section for details to adjust the telephones Flash time.
HEADSET KEY AND INDICATOR
When the HEADSET key is pressed a red indicator will glow to show that the HEADSET
mode is activated.
For use with host telephone systems to invoke special network facilities such as call-
hold or call-transfer available in your system. For further details please consult your
host system manuals or user training service.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the Handset and Headset microphones to
allow user privacy. The red light indicates when the mute condition is active. To release
the mute condition press MUTE again.
BASIC OPERATION
IQ260 can be used as a normal telephone; lift the HANDSET to answer an incoming
call, or lift the HANDSET and dial on the KEYPAD to commence an outgoing call.
Please refer to the appropriate sections to learn more about advanced operating
instructions.
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REDIAL / PAUSE KEY
R dial Function
Press to redial the last number previously dialed, which may be up to 31 digits long. It
can be used in handset and headset modes. Dialing more than 31 digits during one call
will cause erasure of the entire number from the redial memory.
EXAMPLE : TO REDIAL LAST NUMBER
1. Lift HANDSET, or press HEADSET
2. Press REDIAL .
PAUSE FUNCTION
The pause command may be needed if your phone is connected to any network where
a pause is required (e.g. between internal and external dial tones).
For manual dialing:
1. Lift HANDSET.
2. Dial any digits required before the pause
3. Press PAUSE
4. Dial the remaining digits.
For m mory usag (storag proc dur ):
1. Lift HANDSET, or press HEADSET
2. Press STORE
3. Dial digits required before the pause
4. Press REDIAL/PAUSE
5. Press STORE
6. Select and press desired MEMORY key
7. Replace HANDSET or press HEADSET.
When dialed, this stored number will Pause at the appropriate place in the dialing
sequence.
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3. HEADSET OPERATION
The IQ260 can be configured to suit many different headsets - please consult the
INSTALLATION section for details to get the best performance from your headset.
CLARIA "ALERT" FEATURE
The IQ260 is designed to support the Alert feature available on the Claria headset.
When pressing the HEADSET key on the telephone, the Alert indicator on the Claria
headset will illuminate, signifying that the user is on a call. This feature can be used
effectively in call center applications so that the user's colleagues will be aware that the
user has a call in progress. In addition, the MULTIFUNCTIONAL INDICATOR will
illuminate during the call.
BASIC OPERATION
To make or receive an outgoing call using the headset:
Press the HEADSET Key. Dial tone will be heard in the HEADSET
If you are making an outgoing call, dial the required number on the keypad
Lifting the handset during headset mode will revert to handset mode operation
To revert back to headset mode operation during handset mode, press the HEADSET
key.
To hang up, press the HEADSET key or replace the handset.
TRAINEE/SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will enable a
supervisor to monitor a trainee's progress during a call, or 'take over' a call. The following
procedures assume that the trainee is wearing the HEADSET and a call is in progress.
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