1INTRODUCTION.....................................................................................................................................4
Using this Document Notational conventions.......................................................................................... 4
Typographical conventions ............................................................................................................................. 4
Special messages............................................................................................................................................ 4
Definition ........................................................................................................................................................ 4
Basic Requirements........................................................................................................................................ 5
2USING YOUR HOSTED PBX PHONESYSTEM .............................................................................................7
System Description ........................................................................................................................................ 7
Getting Started............................................................................................................................................... 7
Polycom VVX400/410 Desk Phones Introduction to your Polycom Desk Phone ........................................... 7
Before You Use Your Phone............................................................................................................................ 8
Interacting with your Polycom VVX400/410 Desk Phones .......................................................................... 9
Screen Saver ................................................................................................................................................. 10
The Screen Saver displays: ............................................................................................................................ 10
Information Screen ...................................................................................................................................... 10
Main Menu Screen: ..................................................................................................................................... 11
Adjusting the Volume................................................................................................................................... 12
3DESK PHONE– BASIC CALLFEATURES ...................................................................................................13
Placing Calls .................................................................................................................................................. 13
To place a call using the handset: ................................................................................................................ 13
To place a call using Hands-Free Speakerphone mode: .............................................................................. 14
To place a call using the headset: ................................................................................................................ 14
Placing a second call .................................................................................................................................... 15
Answering Calls ............................................................................................................................................ 16
To answer a call using the handset:............................................................................................................. 16
To answer a call using Hands-Free Speakerphone mode:........................................................................... 16
To answer a call using the headset: ............................................................................................................. 17
Using Automatic Answer:............................................................................................................................. 17
Inbound Caller ID ......................................................................................................................................... 18
Ending Calls .................................................................................................................................................. 18
Forwarding Calls........................................................................................................................................... 18
Call Management FeaturesCall Hold ........................................................................................................... 22
Conferencing Calls........................................................................................................................................ 23
Transferring Calls .......................................................................................................................................... 25
Note
.............................................................................................................................................................. 27
Call Park........................................................................................................................................................ 27
Paging (Intercom)......................................................................................................................................... 28
Redial ............................................................................................................................................................ 28
Mute ............................................................................................................................................................. 29
Directed Call Pickup ...................................................................................................................................... 29
4MANAGING INCOMINGCALLS .............................................................................................................31
Rejecting Calls .............................................................................................................................................. 31
Diverting Calls............................................................................................................................................... 31
5USING VOICEMAIL ................................................................................................................................32
Setting up the voicemail box for the first time ........................................................................................... 32
Retrieving messages from your Desk Phone ............................................................................................... 32
Retrieving messages when you are away from the office .......................................................................... 33
Returning a Call ............................................................................................................................................ 33
Change your Voicemail PIN .......................................................................................................................... 33
Record a Personal Greeting via the Phone.................................................................................................. 33
Forward Voicemail Messages via the Phone ............................................................................................... 34
Logging into your Voicemail Box via the Web ............................................................................................. 34
Retrieving messages via the Web ................................................................................................................ 34
Forward Voicemail Messages via the Web .................................................................................................. 35
Voicemail Notification via Email .................................................................................................................. 37
To Create a Voicemail Group ....................................................................................................................... 38
2
Call Recording ............................................................................................................................................... 30
