
7.0 Troubleshooting the 1Touch evo3
9
Troubleshooting
1) Are you using the correct Master passcode?
Confirm you know the Master Passcode. Press the #1 button eight
times. If that works its the current Master Passcode (See Page 4). If not
you need to find the new master code or reset the lock.
2) Be Sure You Are Using Fresh Brand Name Batteries!!
The 1Touch evo3’s internal circuitry and scanner requires a good ®
source of power which is provided by 4 AA batteries. It is advised that
the batteries are replaced with fresh, name brand batteries anytime a
decrease in lock performance is noticed, even if the low battery warning
is not heard!
3) If the scanner is not reading certain fingerprints well:
- Try re-enrolling the user’s fingerprint. Certain characteristics of a
fingerprint may change over time requiring re-enrollment.
- Try a fingerprint from a non-dominant hand.
- When you are enrolling your fingerprint templates please
remember to do the following:
* Make sure you are putting the “Core” of your fingerprint on the
scanner. (Refer to page 2 for more information)
* When enrolling multiple templates, try to slightly change the way you
rest your finger on the scanner with each scan. Imagine you have
groceries in your hand and will be approaching the scanner with the
other hand. This will help the scanner detect slight variations when
you place your finger on the scanner.
* Simply Place your finger on the scanner, do not Press Down too
hard! Pressing too strongly will cause the ridge patterns to flatten out,
making it more difficult for the scanner to match the fingerprint!
* If it's cold outside, blow on your hands and rub them together or add
lotion. This will warm up your fingers causing the ridge patterns of
your fingerprints to stand out more.
4) If the scanner lights up solid blue, but never accepts or rejects
any fingerprint, and simply turns off after 10-20 seconds:
Please perform a Factory Default of the lock. (see page 10)
5) Unable to change or add a code?
When entering the different codes it’s advised to pause 2-3 seconds
between entering of the new codes. (ex. Default code (pause) New
Code (pause) New Code again.)
1Touch® evo3 Series Fingerprint Lock
http://www.1touchlock.com | Intelligent Biometric Controls, Inc. | v1.1