Intel SS4000-E - Entry Storage System NAS Server Manual de usuario

Table of Content

Error Messages List......................................................................................................... 2

Troubleshooting the Storage System............................................................................ 3

I can’t access the Manager..................................................................................... 3

I forgot the password for logging in to the Manager........................................... 3

The users can’t access the shared folders .......................................................... 4

The users can’t create files in the shared folders ............................................... 4

The users cannot access the storage system using FTP.................................. 5

The System Status LED is yellow.......................................................................... 5

The Disk Activity LED is blinking yellow ............................................................... 5

One of the Global Disk Status LED lights is yellow............................................. 6

My Western Digital WD2500JS SATA disk is not detected................................ 6

Troubleshooting Client Backup and Recovery ............................................................ 6

The disk that I want to protect isn’t listed............................................................. 7

Authentication errors occur when I try to protect a disk..................................... 7

The Status page indicates that the backup is offline .......................................... 7

A backup did not occur at its regularly scheduled time...................................... 8

I can’t change my backup schedule...................................................................... 8

I forgot my recovery CD password........................................................................ 9

Creating a Diagnostic File for Analysis......................................................................... 9

Creating a Diagnostic File (XRay) for Storage System...................................... 9

Creating a Diagnostic File Using Intel® Client Backup and Restore............. 10

Creating a Diagnostic File using Recovery CD................................................. 11

Error Messages List

Message

ID Type Message Description Probable Cause Suggested Action

60006 Critical

System shutting down

due to high temperature

on sensor (1, 2, or 3)

Fan in the system is not

functioning or room tem-

perature is too high

Make sure the fan in the

system is working properly

and the room temperature

is not too high

60010 Warning

System upgraded from

[%1] to [%2] Firmware of the system

has been upgraded

Make sure the firmware

upgrade is an intended ac-

tion

60003 Warning

The storage space for

backup is [%1] full.

(Threshold is [%2])

The storage space for

backup is almost full.

Review your storage utiliza-

tion to make some rooms

for backup.

60004 Warning

The storage space for

NAS is [%1] full.

(Threshold is [%2])

The allocated space for

Shared Folder is almost

full

You can expand the shared

folder size from the Ad-

vanced -> Disks link.

NOTE: This action is dis-

tructive. Backup data before

expanding the folder size.

60005 Warning

The storage space in

USB device(s) is [%1]

full. (Threshold is [%2])

The storage space in the

connected USB device is

almost full

You can either make some

room in the USB device, or

disconnect the USB device

N/A Critical

Network connection lost

(Port %s)

Network connection of the

specified port has been

lost

Please check your network

connections (including the

cable, switch/hub) are se-

cured

60210 Warning

Shared folder [%1] now

unavailable to [%2]

The privilege for the

specified user to access

the previously assigned

shred folder has been

removed

Make sure the privilege

change is an intended ac-

tion

60212 Warning

Shared folder [%1] now

unavailable to ma-

chine(s) [%2]

The privilege for the

specified computer to ac-

cess the previously as-

signed shred folder has

been removed

Make sure the privilege

change is an intended ac-

tion

60011 Warning

Disk [%1] has been

removed The disk has been re-

moved or broken Make sure removing disk is

an intended action

60014 Warning Storage initializing RAID has been configured

and is initializing Please wait till the initializa-

tion is completed

60017 Warning

Disk error -- storage

now operating in de- One or more disks in the

RAID set might be dam- Please contact your disk

manufacturer to get the

graded mode aged disks repaired

60018 Critical

Disk error -- storage

must be repaired

One or more disks in the

RAID is/are broken and

cannot be recovered

Please contact your disk

manufacture to get the

disks repaired

60021 Warning

Unsupported USB de-

vice [%1] detected

Non-disk type of USB de-

vice is connected to the

USB connections

Make sure you only connect

USB type of disk or flash

memory to the USB con-

nections, and one port one

device.

60221 Warning

Password changed for

backup client [%1] Password has been

changed

Make sure the password

change is an intended ac-

tion

60222 Warning

Backup image for [%1]

removed

Backup image for the cli-

ent machine has been

removed

Make sure deleting backup

image is an intended action

60025 Warning

Failed to adjust

date/time with time

server [%1]

Unable to communicate to

the time server.

Make sure the time server

is up and running and the

network connection is good.

Troubleshooting the Storage System

This section provides general information about common problems that

you might have with your storage system and steps you can take to re-

solve them.

I can’t access the Manager

If you’re using the Console, make sure the computer where the Console

is installed is in the same subnet as the storage system.

If you’re using a Web browser, make sure the name or IP address of the

storage system is correct. You can use the storage system name only if

that name is registered with a DNS server in your network. In addition, if

you configured the storage system to use a specific IP address, you

might need to specify the IP address of the gateway in your network

before you can successfully access the Manager using a Web browser.

First access the Manager using the Console and then specify the gate-

way address and try to access it using a Web browser.

I forgot the password for logging in to the Manager

You can reset the storage system to use its original administrator user

name (admin) and password (storage) by pressing the small, recessed

reset button on the back of the storage system.

Note: This also resets the storage system to its original network settings. If

you previously configured the storage system to use a specific IP ad-

dress, it will now obtain its IP address from the DHCP server (if any). If

you don’t have a DHCP server on the network, it will use its default IP

address (192.168.0.101).

The users can’t access the shared folders

yMake sure the storage system is powered on, connected to the net-

work, and operating properly (all the disk LEDs, the system status

LED, the disk activity LED, and at least one NIC LED should be

green).

yMake sure the user configuration is correct.

yFor Windows or Mac OS X users, try changing the password and

accessing the shared folder again.

yFor Linux users, make sure the computer name or IP address is cor-

rect. If it’s not, recreate the user by removing the existing user and

adding it again.

yMake sure the users are using the proper procedure for accessing the

shared folders, including the correct name or IP address of the stor-

age system. (You can use the storage system name only if that name

is registered with a DNS server on your network.) Windows users

can’t access shared folders using the Console unless their computers

are on the same subnet as the storage system. If using the Console

does not work, try accessing the shared folders using My Computer or

Windows Explorer.

yMake sure the user’s computer is connected to the network and can

otherwise access the storage system.

To check the network connection in a Windows environment, click

Start --> Run and type cmd. At the command prompt, type the fol-

lowing:

ping IP_address

where IP_address is the IP address of the storage system. If you do

not see Reply from..., the problem is most likely with your network.

The users can’t create files in the shared folders

Check the access rights for the user. The user must have read/write

rights to be able to create files in the shared folder.

The users cannot access the storage system using FTP

Make sure that Enable FTP server is selected on the Network page

and that the users are using the correct address for accessing the stor-

age system.

If the network configuration is correct and the users are using the proper

address and it still doesn’t work, the FTP service might not be working

properly. Restart the storage system.

There is a restriction in current SS4000-E FTP service that no more than

8 concurrent FTP sessions can be setup. If you are setting up the 9th

FTP connection, you need to disconnect one or more previous FTP con-

nection to make room for it.

The System Status LED is yellow

A critical error might have occurred. Restart the system. If the System

Status LED remains yellow, contact Technical Support.

The System Status LED turns yellow for the following conditions:

yFan failure

yPower supply failure

yHard disk failure

yOperating system boot failure

ySystem board failure

yHard disks are not configured (the System Status LED is yellow

when first setting up the system)

The Disk Activity LED is blinking yellow

Check the LED lights for each individual disk to determine what is hap-

pening.

If the disk LED light is blinking yellow, the disk is rebuilding. No action is

required.

When the process is complete, the LED will automatically become green

again.

If the disk LED light is solid yellow, a serious problem with the disk might

have occurred. Contact Technical Support.

One of the Global Disk Status LED lights is yellow

If the disk was previously functioning correctly but the LED light is now

yellow, the disk might have failed. The impact of a disk failure depends

on the disk configuration:

My Western Digital WD2500JS SATA disk is not detected

For the following SATA disk Information:

yVendor: Western Digital Corporation

yModel: WD Caviar SE WD2500JS-98MHB0

yCharacteristic: 250GB

By factory default, the above disk enables SSC (Spread Spectrum

Clocking); however, the GD31244 SATA controller used in Intel Storage

Server SS4000-E does not support SSC.

To disable SSC in the above hard drive, please remove jumper in pins 1

and 2 with reference to the picture label on hard disk. Consult manufac-

ture documentation for more information.

Troubleshooting Client Backup and Recovery

This section provides general information about common problems that

you might have with Intel® Client Backup and Recovery and steps you

can take to resolve them.

Note: If you need help from Technical Support, you might be asked to create

a diagnostic file.

The disk that I want to protect isn’t listed

Intel® Client Backup and Recovery does not support dynamic disks.

These types of disks are automatically filtered from the list of disks that

you can protect.

Intel® Client Backup and Recovery does not support USB disks.

Authentication errors occur when I try to protect a disk

yWhen adding a storage system, make sure that you’re using the cor-

rect name or IP address of the storage system.

You can enter a storage system name only if that name is registered

with a DNS server on your network.

yMake sure the computer is connected to the network and can other-

wise access the storage system.

To check the network connection, click Start --> Run and type cmd.

At the command prompt, type the following:

ping IP_address

where IP_address is the IP address of the storage system. If you do

not see Reply from..., the problem is with your network.

yIf the storage system already exists, select it in the list of backup lo-

cations and then click Remove. Then click Add to add it again. This

resets the settings in the iSCSI initiator which might be causing the

authentication problem.

Note: When authentication errors occur, invalid backups might be created on

the storage system. To ensure that you don’t use up disk space un-

necessarily, be sure to delete any extraneous backups on the storage

system. Compare the Backup disk ID on the Status page in Intel®

Client Backup and Recovery with the Backup Disk ID on the Backups

page in the Manager to determine which backup is actually being used.

The Status page indicates that the backup is offline

yMake sure the storage system is powered on.

yCheck the network connection to the storage system.

To do this, click Start --> Run and type cmd. At the command prompt,

type the following:

ping IP_address

where IP_address is the IP address of the storage system. If you do

not see Reply from..., the problem is with your network.

yMake sure that the backup has not been deleted on the storage sys-

tem by checking the Backups page. If it has been deleted, remove

protection and protect the disk again.

yIf you changed the name of your computer, the storage system will not

recognize it any longer. Remove protection for all your disks or parti-

tions, delete the old computer name from the storage system, and

then protect your disks again.

A backup did not occur at its regularly scheduled time

yCheck the schedule to confirm that it is correctly configured.

yMake sure the computer is powered on during the scheduled backup

time.

yMake sure the storage system is powered on during the scheduled

backup time.

yOn the Status page, make sure that the Status is Normal. If protec-

tion is stopped (for example, if you recovered the disk or recovered a

different partition on the same disk), backups will not occur until you

resume protection by clicking Back Up Now.

yIf you changed the name of your computer, the storage system will not

recognize it any longer. Remove protection for all your disks or parti-

tions; delete the old computer name from the storage system, and

then protect your disks again.

yIf the IP address of the storage system changed (for example, if the

storage system obtains its IP address from a DHCP server and ac-

quired a new one after you added the storage system to the list of

backup locations), you must start Intel® Client Backup and Recovery

so that it can retrieve the new IP address. You must do this each time

the IP address on the storage system changes.

I can’t change my backup schedule

On the Status page, make sure that the Status is Normal. If protection

is stopped (for example, if you recovered the disk or recovered a differ-

ent partition on the same disk), you cannot change the schedule until

you resume protection by clicking Back Up Now.

I forgot my recovery CD password

The SS4000-E administrator can change the recovery CD password for re-

storing hard disks using the Manager.

To change the recovery CD password:

1. In the navigation bar, click Backups.

2. In the Computer name list, click the name of the computer whose

recovery CD

password you want to change.

3. In the Passwords for Restoring Disks text box, type the password to

use.

This password must be 12-16 characters long.

4. Click Change Password.

The user must provide this password when recovering a disk from this

storage system using the Recovery CD.

Note: The same password is used for all disks backed up to the same storage

system.

Creating a Diagnostic File for Analysis

Creating a Diagnostic File (XRay) for Storage System

In some cases, you might need assistance from Technical Support to

solve problems that you might have with Storage System. When you

contact the Technical Support team, they might ask you to turn on the

debug mode of the Storage System, reproduce the issue, and create a

diagnostic file (XRay) to help them better understand your environment

and configuration settings.

To turn on the debugging mode, first access the Manager, after log in,

type the hidden page URL:

http://IP_ADDRESS/debugF.cgi

You are able to “turn on/off debug mode” and/or to “generate XRay”.

The best practice is to turn on debug mode, reproduce the issue, gen-

erate XRay, and then turn off debug mode.

After you click “Generate XRay”, the Storage System is creating the

XRay file of file format .tar.gz. You will be asked to click “here” to save

the XRAY file into your browser machine. Please send this file to Tech

Support team for further analysis.

Creating a Diagnostic File Using Intel® Client Backup and Re-

store

In some cases, you might need assistance from Technical Support to

solve problems that you might have with Client Backup and Recovery.

When you contact the Technical Support team, they might ask you to

create a diagnostic file to help them better understand your environment

and configuration settings. You can create a diagnostic file using the In-

tel® Client Backup and Recovery application.

Note: This diagnostic file does not include the log files associated with the

Intelligent Management Agent (IMA). You might be asked to send those

files (iscmlib.log and iscmservice.log) separately.

To create a diagnostic file using Intel® Client Backup and Recovery:

1. Run Intel® Client Backup and Recovery.

2. From the Action menu, click Create Diagnostic File.

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