Instant Care IC 3000 Manual de usuario

Table of Contents

IC 3000 MANUAL

-Installation

-Programming

-Operation

10-24-2012

Ver. 1.9

Table&of&Contents&

1.#Overview&............................................................&2&

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2.#System#Operations#&#Reporting&..........................&5&

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3.#Programming#Instructions&...................................&8&

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4.#Appendix&..........................................................&16&

5.#IC#3000#Programming#Command#Table&..............&18&

1. Overview

1.1 Description of Console (P/N: IC3000V01)

TOP VIEW

1. EMERGENCY button

2. NURSE button

3. CANCEL button

4. Volume Control

5. Microphone

6. POWER LED

7. STATUS LED

8. Speaker

REAR VIEW

9. Line in jack (plug into tel. wall jack)

10. Phone jack (plug into user’s tel.)

11. USB Port (for programming only)

BOTTOM VIEW

12. Backup battery switch

Locating a suitable position for the Console.

•The console should be placed on a flat surface

such as a countertop or table, and located in an

area that is easily accessible.

•The console requires main power and a

constant telephone connection.

•The console should be located in the same

room as the telephone jack it is connected to.

•The console should not be placed in a damp

location such as a bathroom.

•The console should not be placed close to any

heat source, such as direct sunlight, microwave

oven, which can reduce signal strength.

•The console should not be located alongside

other radio transmitting devices such as a

mobile phone, cordless phone, or wireless

computer network (Wi-Fi) devices.

1.2 Power and Battery Information

•Primary Voltage Input: 100-240VAC 50/60

Hz 0.2A; and Output 12VDC: 500mA.

•Rechargeable battery (Ni-MH, 7.2V, 700mAh) is

located inside the console, which serves as a

backup in case of a power failure.

•When the battery is fully charged, it serves as a

backup power source for a period of at least

24hrs. It can take up to 48hrs to fully charge the

battery. 24hr test performed in the toggle mode

(1 way voice).

•Battery switch (located at the bottom of console)

is set to ON by default. If switched to OFF, the

battery will be disconnected and will not be

charged, nor will it serve as a backup power

source when AC power is missing.

1.3 Description of Pendant (P/N: IC3000TX1)

1. EMERGENCY button (hold the RED button

for 15 sec. to enable pendant supervisory,

hold the WHITE button for 15 sec. to disable

pendant supervisory)

2. NURSE button

Pendant Electrical Specifications

Frequency: 433.92 Mhz

•Battery: CR2032, 3V 230mAh

•Battery life: Typical life expectancy of 5 yrs at an

average use rate of one activation per day.

•Open Field Range: Approximately 600 Ft.

IMPORTANT:It is recommended that the user(s)

run a pendant test each week to ensure that the

console is properly functioning.

1.4 LED Reporting Chart

1.5 Check-off List

System Condition

Status LED

Power LED

AC power fault (No AC power)

Flashes Green

Console power ON

Solid Green

Emergency call

Solid Red

Nurse call

Solid Blue

Console battery low/failure

Flashes Amber

Pendant low battery

Solid Amber

Learning mode

Solid Purple

Programming mode

Flashes Purple

Battery switch is OFF

Flashes Red

Account # empty / No Line1 / No pendant

Flashes Red then Purple

Other devices low battery

Flashes Red then Amber

Phone line failure

Flashes Red then Blue

Verified

Items

☐

AC adaptor is plugged in securely

☐

Telephone line is plugged into the GREEN “Line-In port”

☐

User's telephone is plugged in the RED “telephone port”

☐

Battery switch is in the ON position

☐

Turn ON pendant check-in feature

☐

Perform test call to Monitoring Station by pressing the Red Button on the pendant

☐

Remind user to perform weekly pendant test

☐

Perform Nurse Call

☐

Ensure that the Power LED is ON and the Status LED is OFF

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

2. System Operations & Reporting

2.1 Answer / Hang-up Incoming Phone Calls

Answering a call:

•To enable this feature, please refer to Command

55, (default is OFF).

•User can ONLY answer an incoming phone call

by pressing the RED button on the pendant.

The buttons on console are NOT able to answer

calls.

•Once the console detects a pendant button

press, it will establish a two-way voice

communication (similar to a speaker phone).

Hanging up a call:

•At the end of a call, user can press the RED

button on the pendant or the CANCEL button on

the console.

•The maximum duration for an incoming phone

call is 60 minutes (See Command 54). A timer

will start after the system establishes a two-way

voice communication.

•The console will disconnect the call when the

timer expires. During the call, the console will

emit a beep to indicate when there is 20

seconds and another beep when there is 10

seconds left on the timer. The call can be

extended for duration set by (Command 54) by

having the caller press any DTMF key (except 9)

on their handset.

•The caller can end the call by pressing “9” on

their handset.

2.2 AC Power Fault / Restore & Reporting

•In the event of a power failure, the console’s

GREEN power LED will flash until the power is

restored representing a visual warning for the

user.

•If the power IS restored within 1 hour, the

GREEN power LED will stop flashing, the

system will resume normal operation. No

reports will be transmitted to the Monitoring

Station.

•If the power is NOT restored within 1 hour, the

console will transmit an AC Power Fault Report

to the Monitoring Station.

•Once power has been restored, and stays on for

at least 1 hour, the console will transmit an AC

Power Restore Report to the Monitoring

Station.

2.3 Console Battery

•It can take up to 48 hours to fully charge the

battery. When the battery is fully charged, it

serves as a back-up power source for a period

of at least 24 hours. Once the battery is fully

charged, it will continuously check its battery

status.

•In the event the STATUS LED begins to flash

AMBER, this will indicate a console battery

low/failure. The console will transmit a Low

Battery Console report (See Section 4.0) every

24 hours to the Monitoring Station.

•Once the battery voltage is restored, the console

will transmit a Battery Restore report to the

Monitoring Station and the STATUS LED will

stop flashing.If the STATUS LED continues to

flash, this indicates battery failure.

2.4 Pendant / Smoke Detector / Other Devices

Low Battery

•If the console receives a low battery signal from

any learned wireless pendants / detectors /

devices, the console will transmit a

corresponding low battery report to the

Monitoring Station.

•The console will transmit a new report every 24

hours as long as the condition exists. The

STATUS LED will illuminate until the fault

condition is cleared. (See Section 1.4 for LED

Reporting Chart)

•When a faulty battery is replaced the console

will transmit a Battery Restore report to the

Monitoring Station for that particular device.

IMPORTANT:Portable devices such as a

pendant must be within the RF range for the console

to receive the low battery signal and report the event

to the Monitoring Station.

2.5 No Pendant Present

•If a pendent has not been learned into Location

#1 or #2 (See Commands 61 & 62) within 30

min after powering up, the console will send a

No Pendant Learned in report to the Monitoring

Station and repeat it every 24 hours thereafter,

until a pendant is successfully learned in.

2.6 Automatic Check-in Report (Periodic Test Call)

•The console will send a check-in report (Periodic

test call) to the Monitoring Station (see

Command 43). This allows the Monitoring

Station or those involved in managing the users

well being to see that the system is functioning

properly.

2.7 Learning Remotes 1 & 2

The system allows you to learn pendants 1 & 2

(Same as Commands 61 & 62) into the console

without having to go into Programming mode.

Follow the steps below for learning remotes 1 & 2:

Step 1. Press and hold the NURSE & CANCEL

buttons (approx. 5 sec.) until the console

emits a beep and STATUS LED illuminates

PURPLE.

Step 2. Learn Remote 1: press and hold the

EMERGENCY button on the console.

Learn Remote 2: press and hold the

NURSE Button on the console.

Step 3.The status LED should now indicate either

Green or Red.

Status LED

Definition

Green

Zone is available (Press either pendant button

learn)*

Red

Zone is occupied (Enter another zone or press

CANCEL to remove)

Flashing

purple

In programming mode

Step 4.

Zone is available: within 20 seconds of Step 2, press

the RED* pendant button.

Zone is occupied:

Desired action

Within 20 seconds of Step 3:

Change to a

different Zone

Enter a different Command (different

Zone number).

Remove current

device

Press CANCEL on the console until

system emits a short beep and the

Status LED turns green.

Remove current

device and learn

new device

Press CANCEL on the console until the

system emits a short beep and the

Status LED turns green, then press

RED pendant button.

Step 5. Once a signal is received in the given time

frame, the Status LED on the console will

illuminate RED and an audible beep will be

heard.

Step 6. To exit LEARNING MODE, press the

CANCEL button.

* If no signal is received within 2 minutes after

entering LEARNING MODE, the console will exit.

2.8 Communication Formats

Operator’s control during a call:

•TWO-WAY mode: Press (2) for a Two-Way

conversation.

•TALK ONLY mode: Press (1) for operator Talk

Only Mode.

•LISTEN ONLY mode: Press (3) for operator

Listen Only Mode.

•TERMINATING A CALL: Press (9) to disconnect

any call.

2.9 Telephone Line Seizure

•If a phone is in use that is connected to the

console, and the EMERGENCY button is

pressed, the console will seize the line to place

a call.

•If a phone is in use that is NOT connected to the

console, the line seizure feature will not operate.

2.10 Phone Line Detection

•If the console does NOT detect the phone line

(no dial tone from telephone company, line

failure, etc…). The STATUS LED will flash RED

then BLUE until the phone line is

connected/restored.

•If the Emergency or Nurse button is pressed

during the line failure, the console will emit a

voice prompt “Phone line trouble”.

•If the Emergency button is pressed during the

line failure, the console will queue the call and

dial the Monitoring Station after the phone line is

restored.

•All reporting messages will be queued and

transmitted to the Monitoring Station after the

phone line is restored.

2.11 Nurse Call

This function is only available when Command #3 is

programmed.

Step 1. Press the NURSE*button on the console.

Step 2. The console will emit a voice prompt

“Calling nurse line”. The system will begin

dialing the phone number entered in

Command #3.

Step 3. The system will establish a two-way

communication between the nurse and the

console. A timer will start (See Command

54) allowing maximum duration for this

connection.

Step 4. The console will disconnect the call when

the timer expires. During the call, the

console will emit a beep to indicate when

there is 20 seconds and another beep when

there is 10 seconds left on the timer. The

beep can only be heard on the nurse side.

The call can be extended for duration set by

(Command 54) by having the nurse press

any DTMF key (except 9) on their handset.

Step 5. To end the call, user may press the

CANCEL button on the console.

IMPORTANT:After the nurse call, the system

will transmit a report to the Monitoring Station. (The

system generates CID event code 411 as Nurse Call

Placed.)

* If CANCEL button was pressed before or after the

call was established, it will cancel/hang up the call.

* If RED Emergency button (console or pendant) was

pressed at any time during the nurse call, the nurse

call will be terminated and Emergency call will be

placed.

2.12 Range Test

After the pendants (or any wireless device) have

been learned in to the console, perform a range test

to determine the operating range of the devices.

Step 1. Place the console at desirable location in

the house then power it up.

Step 2. Press and hold the NURSE & CANCEL

buttons (approx. 5 sec.) until the console

emits a beep and Status LED illuminates

PURPLE.

Step 5. Press and release the Red button on the

pendant. When in range, the console will

emit a beep each time the button is

pressed/transmission received.

Step 6. To exit Range test mode, press the

CANCELbutton. The console will

automatically exit after 30 sec. if no signal

is received.

2.13 Backup Battery Switch

•Battery backup switch is located at the bottom of

the console. The switch should be set to the

ON position at all times, except when

instructed by installer/Monitoring Station.

•When the switch is set to the OFF position, the

internal backup battery will NOT charge and

STATUS LED on the console will flash RED until

switch is to ON. The Real-Time Clock of the

system will reset. A switch OFF report will be

sent every 24hrs to the Monitoring Station.

•When the battery is fully charged, it serves as a

back-up power source for a period of at least 24

hours. It can take approximately 48 hours to fully

charge the battery.

3. Programming Instructions

IMPORTANT: PLEASE READ THE

FOLLOWING BEFORE PROCEEDING TO THE

NEXT STEP.

There are three methods to program the console:

1. Local programming

2. Remote programming

3. USB/PC programming (See instructions

included in the software)

3.1 Local Programming

Power up the console then follow the steps below to

enter Local programming mode.

Step1. Connect the working phone line into the

“Line-in” marked in Green on the back of the

console.

Step 2. Press and hold the NURSE & CANCEL

buttons (approx. 5 sec.) until the console

emits a beep and Status LED illuminates

PURPLE. (The console is now ready to

enter Local programming mode).

Step 3. Using a cellphone or separate phone line,

dial the number that the console is

connected to. When the call is connected

you will hear an audible beep in the handset.

Step 4. From handset: enter access code followed

by #. Default is (1111).

Step 5. The console will emit a beep and the Status

LED will flash PURPLE indicating valid

access code. Console is now in Local

programming mode.

Step 6. Refer to Section 3.4 for programming.

Step 7. Upon completion of programming, 99#

(Save and Exit) must be executed before

hanging up. Any changes will NOT be saved

otherwise.

* The access code must be entered within 2 minutes

of Step 2. If the access code is not entered or

validated within this time frame, the system will exit

the programming mode.

Once in Local programming mode, failure to enter

any Commands within a 2 minute period will cause

the system to exit the programming mode.

3.2 Remote Programming

The IC 3000 offers Remote programming.

When this feature is turned on the console can be

called and placed into programming mode via a

“Ring, Hang up, Ring” scenario. Once the call is

established, follow Section 3.1 step 4-7.

Also see Section 5 (Command 41) for more details.

3.3 Programming The IC3000

IMPORTANT:Please make sure Section 3.1

Steps 1-5 is complete before proceeding.

Follow the protocol below to program the IC3000:

Ack/Nack

Command

Operation

Ack/Nack

1. CC = 2-digit Command Characters (See Section

5 for Command table)

2. # = Terminating character for CC entered.

3. ACK– High Beep: Command accepted.

Nack– Low Tone: Command rejected.

4. Command Operation = See “Command

Operation” under Section 5.

5. # = Terminating character for Command

Operation.

6. ACK– High Beep: Command accepted.

Nack– Low Tone: Command rejected.

If Nack Tone is heard at any time, the Command

Character (CC) must be re-entered.

1. Default access code is 1111.

2. Command 01 and Command 10 must be

programmed and at least one pendant must

be learned in order for the console to

operate.

3. Upon completion of programming, 99#

(Save and Exit) must be executed before

hanging up. Any changes will NOT be

saved otherwise.

Example of how to program Telephone Line 1

(Emergency Line 1):

Step 1. Complete Section 3.1 Steps 1-5.

Step 2. Enter (01) for Command Characters.

Step 3.Enter (#) to terminate the Command

Characters.

Step 4.One ACK beep will be heard for Command

accepted.

Step 5. Enter example (18001234567).

Step 6. Enter (#) to terminate the Command

Operation.

Step 7.One ACK beep will be heard for Command

Operation accepted (successful

programming).

The maximum interval between key strokes is 2

minutes.If no programming is received the IC 3000

will automatically exit programming mode.

Command 01

Primary Emergency Contact Number

•To program the Primary Emergency Contact

Telephone Number enter 01 followed by the #

sign. When correctly entered you will hear a

short acknowledgment beep in the handset/cell

phone

•Next, enter the telephone number (example:

18001234567) followed by the # sign. An

audible beep will be heard. This will indicate that

the telephone number has been programmed

successfully. (Adding * in the telephone number

will insert a 3 second delay when dialing the

number).

•Continue entering Commands or exit

Programming mode by pressing 99 #.

Command 02

Backup Emergency Contact Number

•To program the Backup Emergency Contact

Telephone Number enter 02 followed by the #

sign. When correctly entered you will hear a

short acknowledgment beep in the handset/cell

phone

•Next, enter the telephone number (example:

18001234567) followed by the # sign. An

audible beep will be heard. This will indicate that

the telephone number has been programmed

successfully. (Adding * in the telephone number

will insert a 3 second delay when dialing the

number).

•Continue entering Commands or exit

Programming mode by pressing 99 #.

Command 03

Nurse Line

•To program the Nurse Line Contact Telephone

Number enter command 03 followed by the #

sign. When correctly entered you will hear a

short acknowledgment beep in the handset/cell

phone.

•Next enter the telephone number (example:

18001234567) followed by the # sign. An

audible beep will be heard. This will indicate that

the telephone number has been programmed

successfully.

•Continue entering commands or exit

Programming Mode by pressing 99 #.

Command 04

Supervisory Line

IMPORTANT:If a telephone number is entered

into command 04 all supervisory reports will be sent

to that phone number. If Command 04 is empty, the

console will send all Supervisory reports to the

number programmed in Command 01.

•To program the Supervisory Line Telephone

number enter 04 followed by the # sign. (When

correctly entered you will hear a short

acknowledgment beep).

•Next Enter the telephone number (example:

18001234567) followed by the # sign. An

audible beep will be heard in the handset/cell

phone. This will indicate that the telephone

number has been programmed successfully.

•Continue entering commands or simply exit

Programming Mode by pressing 99 #.

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