Ingenico Lane/5000 Manual de usuario

Lane/5000

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Lane/5000

Ingenico

Contents

1_Introduction

2_Unpacking

3_Recommendations

3_1

Safety

3_2

Security of your terminal

(tampering attempt detection)

3_3 Main Characteristics

3_3_1

Terminal

3_3_2

Powercharacteristics

Installation

4_1

Positioning the terminal

4_2 Connections

4_3

InstallingtheTerminal

4_3_1 Installing SAM (Secure access module,

optional)

4_3_2

InstallingMicroSDCard(optional)

4_3_3

Connectingtheterminaltothehost

4_4

USB port (optional)

4_5

Stylus pen(optional)

Lane/5000

Ingenico

Daily use

5_1 Cardreading

5_1_1 Swiping a card

5_1_2 Inserting a smart terminal

5_1_3 Readingacontactlesscard

5_2 Keyboard details and functionality

5_3 Signature capture (optional)

5_4 Audio jack (optional)

Maintenance

6_1

Cleaningoftheterminal

6_2

Transportandstorage

6_3

Troubleshooting

6_4

Environment

(WEE, Batteries and Packaging)

7_Standards

7_1 CE Marking

7_2

WARNING TO USERS IN THE

UNITED STATES

7_3

NO UNAUTHORIZED

MODIFICATIONS

7_4

ANTENNAREQUIREMENT

7_5

WARNING TO USERS IN THE

CANADA

Lane/5000

Ingenico

Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you

the necessary information about safety precautions, unpacking,

installation and maintenance of your terminal.

WARRANTY /

SECURITY

To benefit from the guarantee-related product, and to

respect the security, we ask you to use only the Ingenico

power supply entrusting maintenance operations only to an

authorized person.

Failure to comply with these instructions will void the

’

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Lane/5000

Ingenico

2_Unpacking

According to the model, the following items are included in the

packaging box (including optional accessories):

The terminal

The installation guide

The box may also include the following items depending on your

working configuration:

Cable (specific to your connectivity requirements)

Power supply unit and power cord

A stylus and its holder

Screws to fix the main cable and the trap door

CAUTION

The power supply unit provided with your equipment is

designed for it. It is certified with the Lane/5000. Do not

use any other power supply.

ADVICE

Keep the packaging.

must be re-used whenever the

terminal

shipped.

Lane/5000

Ingenico

3_Recommendations

3_1

Safety

Power on/Power down - Emergency stop

To power on or power down the terminal, connect or disconnect the

power supply from the electric outlet.

Power supply unit

CAUTION

Only use the power supply AC/DC provided with Lane/5000

(8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power

provided by a cash register limited power source (LPS).

Authorized power supply units :

Power Supply

Unit Supplier

Type

Supplier

reference

Electrical

characteristics

Ingenico

part number

PHIHONG

TECHNOLOGY

Co. Ltd

Desktop

PSM32W-

080

8VDC 4A

Class V

296186619

PHIHONG

TECHNOLOGY

Co. Ltd

Wallplug

PSC16A-

080L6IN-R

PSC16E-

080L6IN-R

8VDC 2A

Class VI

296196003

296199611

PHIHONG

TECHNOLOGY

Co. Ltd

Desktop

PSM24W-

080L6IN-R

8VDC 3A

Class VI

296198809

PHIHONG

TECHNOLOGY

Co. Ltd

Desktop

PSAC30U-

120L6INA-R

12VDC 2,5A

Class VI

296204884AB

PSU class VI must be used in US.

Lane/5000

Ingenico

CAUTION

Use only the power supply specified for this product and

certified for the country of use. If the power supply is not

provided with the product, please contact your reseller.

Desktop Power Supply units have to be connected to the mains with

one of these cables:

Power cord 189609046 (European plug)

Power cord 188413214 (US plug)

CAUTION

Lithium battery cell

The terminal is fitted with a lithium battery cell which is

not accessible to the user. Only a qualified technician is

authorized to open the unit and change this component.

Risk

of explosionif the batteryis replaced by an incorrect

type.Disposeofusedbatteryaccordingtotheinstructions.

Electrical power supply network

The electrical outlet must meet the following criteria;

Must be installed near the equipment and easily accessible;

Must meet standards and regulations in the country of use.

For type A plug, the protection of the installation must be set

to 20 A.

Explosion areas

plants,fuel depots and anysitewhereblastingis carried out. You are

urged to comply with these regulations. Theterminal shall be protected

byaspeciallyfittedandcertifiedcoverenablinguseinproximitytoa

fuel pump.

Bottom side compartment trapdoor

Locatedundertheterminal,itmustbeinplaceduringnormaloperation

of the device.

3_2

Security of your terminal

(tampering attempt detection)

YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.

Uponreceiptofyourterminalyoushouldcheckforsignsoftampering

of the equipment. It is strongly advised that these checks are

performed regularly after receipt. You should check, for example: that

thekeypadisfirmlyinplace;thatthereisnoevidenceofunusualwires

that have been connected to any ports onyour terminal orassociated

equipment, the chip card reader or any other part of your terminal.

Lane/5000

Ingenico

Such checks would provide warning of any unauthorised modifications

to your terminal, and other suspicious behaviour of individuals that

have access to your terminal.

Yourterminal detects any“tamperedstate”.In

this

statethe terminal

will repeatedly flash the message” Alert Irruption!” and further use of

the terminal will not be possible. If you observe the “Alert Irruption!”

message,youshouldcontacttheterminalhelpdeskimmediately.

You are strongly advised to ensure that privileged access to your

terminalisonlygrantedtostaffthathavebeenindependentlyverified

as being trustworthy.

The terminal must never be put in or left at a location where it could be

stolen or replaced by another device.

Warranty label

(under the

trapdoor)

WARNING

the warranty label is torn or removed, the warranty

will

be void.

CAUTION

Positioning of the Lane/5000 on check stand must be in

such a way to make cardholder PIN (Personal Identification

Number) spying infeasible.

Installingdevice on anadjustablestandmust be in such a

waythatconsumerscanswiveltheterminalsidewaysand/

ortiltitforwards/backwardstoapositionthatmakesvisual

observation of the PIN-entry process difficult.

Positioning of in-store security cameras such that the PIN-

entry keypad is not visible.

NEVER ask the customer to divulge their PIN Code.

Customers should be advised to ensure that they are not

being overlooked when entering their PIN Code

Lane/5000

Ingenico

3_3

Main Characteristics

3_3_1

Terminal

Processor

Application &

Crypto processor

Cortex A5 64 bits

Memory

Internal

External

512 MB Flash, 512 MB RAM

MicroSD up to 32GB

Option

Telium Tetra OS

SAM

Cards readers

Magstripe

Smart card

Contactless

ISO 1/2/3, 500K lifespan

EMV Level 1, 500K lifespan

EMV Level 1 compliant

Display

Color

3.5" backlit LCD, HVGA

(480 x 320 pixels)

Touchscreen

Resistive

Capacitive

Finger & stylus (300k

lifespan

signature)

Finger & stylus (1000k lifes-

pan signature)

Option

Keypad

15 keys, raised Marking,

backlit

Audio

Buzzer

Audio jack

Speaker

Stereo

Mono

Option

Video

Video accelerator

H264 codec

Terminal

connectivity

Wired

Ethernet 10/100 base T

Terminal

connections

USB

Serial

USB Host

2nd USB Host

USB Slave

1 R232

Option

Power supply

Powered USB

Powered R232

Powered Ethernet

External power

supply

12V (USB retail)

12V

PoE 802.3af compliant

Option

Lane/5000

Ingenico

Terminal size

186x110x42 mm

(7.3x4.3x1.7")

Weight

350 g (12.3 oz)

Environment

OperatingTemperature

Storage Temperature

Operating Humidity

0°C to 45°C (32°F to 113°F)

-20°C to +55°C (-4°F to 131°F)

85% non-condensing at +40°C

(104°F)

Accessory

Privacy shield

Factory mounted Option

Security

PCI PTS 4.x Online &

Offline ready

The terminal is intented for internal use only.

3_3_2

Power characteristics

The Lane/5000 can be powered by several ways:

An external power supply unit. See the list of the authorized

power supply units in §3_1 page 6.

By POE (Power over Ethernet)

By USB (5VDC or 12VDC)

POE (Power over Ethernet)

The power sourcing equipment must be compliant with IEEE802.3af

standard, class 0 which means 12.95W max. POE implementation in the

Lane 5000 can support both mode A and mode B.

USB

Lane/5000 needs 3.5W at 5V for good performances. Some options are

not supported at 5V (Dual head, camera, Wifi, Bluetooth).

WARNING

The Lane/5000 is not strictly compliant with standard USB

5V 500mA.

Functional test has to be performed with your equipment

to confirm that

can supply the required power and that

transactions can be done without issues.

not,

it will

necessary to use an external power supply unit.

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