Ingenico group Move 3500 BLUETOOTH Manual de usuario
MOVE 3500
USER GUIDE
CONTENTS
POS DEVICE FUNCTIONS................................................................................. 3
TERMINAL MENU............................................................................................... 4
Purchase and Refunds....................................................................................... 5
a. Contactless Transactions............................................................................ 5
b. Credit Card Transactions / Swipe............................................................... 6
Purchase & Refunds...................................................................................... 6
c. Chip Card Transactions / Insert................................................................. 8
d. Debit Card Transactions / Swipe or Insert................................................. 9
e. Balance Enquiry............................................................................................. 10
BANKING FUNCTIONS...................................................................................... 11
a. Cash-Up......................................................................................................... 11
b. Cash-Up History........................................................................................... 11
c. Reprint Receipt............................................................................................. 12
GENERAL INFORMATION................................................................................. 13
a. Usage and Maintenance.............................................................................. 13
b. SIM card usage and replacement.............................................................. 13
FREQUENTLY ASKED QUESTIONS.................................................................. 14
TERMINAL SUPPORT......................................................................................... 16
a. Contact Details.............................................................................................. 16
Printer Lid
Paper Exit Slot
Paper Feed Button
Chip Card Slot
Mag-stripe
Reader
Menu Button
Correction Button
(Yellow)
Cancel Button
(Red)
Accept or Enter
Button (Green)
POS DEVICE FUNCTIONS
3
TERMINAL MENU
Press Enter (Green ‘O’) key to access the terminal menu.
1- Purchase & Refunds
2- Contactless
3- Credit Card Transactions
4- Chip Card Transactions
5- Debit Card Transactions
6- Cancel
7- Balance Enquiry
8- Payment
9- Payment Reversal
10-Cash Withdrawal
11- Purchase & Cash
12-Auth Only
13-Auth Cancel
14-Auth Override
4
PURCHASE AND REFUNDS
Important note: The offline Contactless option is available for transaction under R200. Transactions between
R200 and R5 000 will require a PIN Entry and Online verification.
5
A. CONTACTLESS
TRANSACTIONS
PURCHASE
• At the READY screen, press the Enter (Green ‘O’) key
• Enter the amount /Rand value
• Press Enter (Green ‘O’) key
• Confirm the amount Entered and press Enter (Green ‘O’) key
• Hold the contactless card to the terminal screen for a few seconds
• Remove the card, then the terminal beeps
• The terminal will print two receipts, one for the merchant and another
for the cardholder
6
PURCHASE & REFUNDS
PURCHASE
• At the READY screen swipe the card from the top to the bottom
of the terminal
• Enter the last four digits on the card face
• Press Enter (Green ‘O’ key) when complete
• Select the transaction type:
PURCHASE followed by Enter (Green ‘O’) key
• Enter the PURCHASE amount /Rand value; and
press Enter (Green ‘O’) key
If the PURCHASE amount is over R300, the terminal will give you
the option to select between straight and budget.
STRAIGHT
• Select Straight Option followed by Enter (Green ‘O’) key
• Confirm the amount Entered by Pressing Enter (Green ‘O’) key
• If the amount Entered is incorrect, Press Cancel (Red Key)
• The terminal will connect to the bank for authorisation and print two
receipts, one for the merchant and another for the cardholder
BUDGET
• Select Budget Option followed by Enter (Green ‘O’) key
• Select the Budget period required and Enter
• Confirm the purchase amount
• Press Enter (Green ‘O’) key
B. CREDIT CARD TRANSACTIONS /
SWIPE
7
• The terminal will go online to confirm the transaction
• The terminal will print two receipts, one for the merchant and another
for the cardholder
REFUND
• At the READY screen swipe the card from the top to the bottom of the terminal
• Enter the last four digits on the card face.
• Press Enter (Green ‘O’) key when complete
• Select the transaction type:
- Refund followed by Enter (Green ‘O’) key
• Enter the Refund PIN and press Enter
• Enter the Refund amount / Rand value and press Enter
• Confirm the amount Entered
• Select Enter (Green ‘O’) key
• The terminal will connect to the bank for authorisation and print
two receipts, one for the merchant and another for the cardholder
8
PURCHASE & REFUNDS
• At the READY screen
• Insert the chip card into the Chip reader
• Select the transaction type
- PURCHASE or Refund option
- Press Enter (Green ‘O’) key
PURCHASE
• Enter the PURCHASE amount / Rand value
• Press Enter (Green ‘O’) key
• Confirm the amount Entered
• Press Enter (Green ‘O’) key
• Cardholder to Enter their card PIN
• Press Enter (Green ‘O’) key
• The terminal will connect to the bank for authorisation and print two receipts,
one for the merchant and another for the cardholder
REFUND
• Enter the Refund PIN
• Press Enter (Green ‘O’) key
• Enter the Refund amount / Rand value
• Press Enter (Green ‘O’) key
• Confirm the amount Entered
• Press Enter (Green ‘O’) key
• Cardholder to Enter their card PIN
• Press Enter (Green ‘O’) key
• The terminal print two receipts, one for the merchant and another
for the cardholder
C. CHIP CARD TRANSACTIONS /
INSERT
PURCHASE & CANCELLATIONS
• At the READY screen, swipe or insert the debit card
• Ask customer which account type to select: Cheque or Savings
• Press the relevant number to select account type required
• Select the Transaction Type: PURCHASE or Correction
PURCHASE
• Enter the PURCHASE amount/Rand value
• Press Enter (Green ‘O’) key
• Confirm the PURCHASE amount is correct
• Press Enter (Green ‘O’) key
• Debit cards and chip cards require a customer PIN code
• Pass terminal to cardholder and ask them to Enter their card PIN
- Mag-stripe cards: The terminal will go online for PIN authentication
and approval
- Chip cards: The terminal will authenticate the PIN offline
and go online for approval
• If the transaction is approved, the terminal will print two receipts, one for the
merchant and another for the cardholder
CANCELLATION
Transaction Cancellations can be done provided the transaction are cancelled is
in the same batch.
• Enter the Supervisor PIN
• Press Enter (Green ‘O’) key
• Confirm amount to be corrected
• Press Enter (Green ‘O’) key
9
D. CREDIT CARD TRANSACTIONS
/ SWIPE
10
DEBIT CARDS ONLY
• At the READY screen swipe the debit card
• Confirm with the customer which account type to select:
- Cheque
- Savings
• Select the account required
• Press Enter (Green ‘O’) key
• Select Balance Enquiry followed by Enter
• Debit cards require a customer PIN code. Pass the terminal to the cardholder
to Enter their card PIN and press Enter
• Once the PIN has been Entered:
- Magstripe cards: The terminal will go online for PIN authentication
and approval
- Chip cards: The terminal will authenticate the PIN offline
and go online for approval
• If approved, the balance will be displayed on the screen
• Press cancel (red key) to remove the balance from the screen
E. BALANCE ENQUIRY
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