IBM 8639 - PC Server 325 Manual del propietario

S84H-3049-00

IBM PC Servers

PC Server 325 - Type 8639

Hardware Maintenance

Manual Supplement

November 1996

Use this supplement with

the PC Servers

Hardware Maintenance Manual

IBM

Note

Before using this information and the product it

supports, be sure to read the general information

under “Notices” on page 139.

First (November 1996)

The following paragraph does not apply to the United

Kingdom or any country where such provisions are

inconsistent with local law: INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions,

therefore, this statement may not apply to you.

This publication could include technical inaccuracies or

typographical errors. Changes are periodically made to

the information herein; these changes will be incorporated

in new editions of the publication. IBM may make

improvements and/or changes in the product(s) and/or the

program(s) described in this publication at any time.

It is possible that this publication may contain reference to,

or information about, IBM products (machines and

programs), programming, or services that are not

announced in your country. Such references or

information must not be construed to mean that IBM

intends to announce such IBM products, programming, or

services in your country.

Requests for technical information about IBM products

should be made to your IBM reseller or IBM marketing

representative.

 Copyright International Business Machines

Note to U.S. Government users–Documentation related to

Restricted rights–Use, duplication, or disclosure is subject

to restrictions set forth in GSA ADP Schedule Contract

with IBM Corp.

ii PC Server HMM

About This Supplement

This supplement contains diagnostic information,

Symptom-to-FRU Index, service information, error codes,

error messages, and configuration information for the PC

Server 325 Type 8639.

This supplement should be used with the advanced

diagnostic tests and the information in the IBM

Personal

System/2 Hardware Maintenance Manual

(part number

83G8990, form number S52G-9971) and

IBM PC Servers

Hardware Maintenance Manual

(part number 70H0751,

form number S30H-2501 to troubleshoot problems

effectively.

Important

This manual is intended for trained servicers who are

familiar with IBM PC Server products.

Before servicing an IBM product, be sure to review

“Safety Information” on page 126.

iii

Related Publications

The following publications are available for IBM products.

For more information, contact IBM or an IBM Authorized

Dealer.

For Information About See Publication

PC Servers IBM PC Servers Hardware

Maintenance Manual

(S30H-2501)

PS/2 Computers IBM Personal System/2

Hardware Maintenance

Manual (S52G-9971)

PS/ValuePoint Computers IBM PS/ValuePoint

Hardware Maintenance

Service and Reference

(S61G-1423)

Laptop, Notebook, Portable,

and ThinkPad Computers

(L40, CL57, N45, N51,

P70/P75, ThinkPad 300,

350, 500, 510, 710T,

Expansion Unit, Dock I,

Dock II)

IBM Mobile Systems

Hardware Maintenance

Manual Volume 1

(S82G-1501)

ThinkPad Computers

(ThinkPad 340, 355, 360,

370, 700, 701, 720, 750,

755)

IBM Mobile Systems

Hardware Maintenance

Manual Volume 2

(S82G-1502)

ThinkPad Computers

(ThinkPad 365, 560, 760,

SelectaDock)

IBM Mobile Systems

Hardware Maintenance

Manual Volume 3

(S82G-1503)

Monitors (Displays)

(February 1993) IBM PS/2 Display HMM

Volume 1 (SA38-0053)

Monitors

(December 1993) IBM Color Monitor HMM

Volume 2 (S71G-4197)

IBM Monitors (P/G Series)

(July 1996) IBM Monitor HMM

Volume 3 (S52H-3679)

IBM 2248 Monitor

(February 1996) IBM Monitor HMM

Volume 4 (S52H-3739)

Disk Array technology

overview and using the IBM

RAID Configuration Program

Configuring Your Disk Array

booklet (S82G-1506)

Installation Planning for

Personal System/2

computers

Personal System/2

Installation Planning and

Beyond (G41G-2927)

Installation Planning for

Advanced Personal

System/2 Servers

Advanced PS/2 Servers

Planning and Selection

Guide (GG24-3927)

iv PC Server HMM

Contents

About This Supplement .............. iii

Related Publications . . . . . . . . . . . . . . . iv

General Checkout/Diagnostics QAPlus/PRO ... 1

General Checkout . . . . . . . . . . . . . . . . . 2

Diagnostics . . . . . . . . . . . . . . . . . . . . 3

PC Server 325 - Type 8639 ............ 13

Features . . . . . . . . . . . . . . . . . . . . . 16

Additional Service Information ........... 18

Locations . . . . . . . . . . . . . . . . . . . . . 88

Symptom-to-FRU Index . . . . . . . . . . . . . 107

Parts Listings . . . . . . . . . . . . . . . . . . 115

Parts Listing (PC Server Advanced Systems

Management Adapter) . . . . . . . . . . . . . 123

Related Service Information .......... 125

Safety Information . . . . . . . . . . . . . . . 126

Battery Notice . . . . . . . . . . . . . . . . . 131

Laser Compliance Statement .......... 132

Software/Hardware Mismatch Problems ..... 133

Undetermined Problems . . . . . . . . . . . . . 135

Problem Determination Tips ........... 136

Phone Numbers, U.S. and Canada ........ 137

Notices . . . . . . . . . . . . . . . . . . . . . 139

 Copyright IBM Corp. 1996 v

General Checkout/Diagnostics

QAPlus/PRO

General Checkout . . . . . . . . . . . . . . . . . 2

Diagnostics . . . . . . . . . . . . . . . . . . . . 3

Power-On Self-Test (POST) .......... 3

POST Beep Codes .............. 3

Test Programs . . . . . . . . . . . . . . . . . 3

Error Messages . . . . . . . . . . . . . . . . 4

Return Codes . . . . . . . . . . . . . . . . . 5

Using the Test Programs ............ 6

Program Navigation . . . . . . . . . . . . . 6

Intruder Alert . . . . . . . . . . . . . . . . 6

Using the First Letter of a Menu Choice . . 6

Using the Function Keys ......... 6

Command Line Options ......... 7

Viewing the Test Groups .......... 8

Scripting . . . . . . . . . . . . . . . . . . 8

Changing Logical Unit Numbers ....... 8

Test Group Specifications .......... 9

Starting the QAPlus/PRO Diagnostics Diskette 9

Module Testing Mode .......... 9

Running Selected Module Tests ..... 10

Running All Selected Modules ...... 10

Changing Selected Tests in Test Groups . 10

Running an Individual Test ........ 10

Stopping the Tests ............. 11

QAPlus/PRO Diagnostics Control Keys . . . 11

The following Maintenance Analysis Procedure (MAP) and

diagnostic information should be used to isolate problems

on servers that are supported by the QAPlus/PRO

Diagnostics test.

 Copyright IBM Corp. 1996 1

General Checkout

This general checkout procedure is for computers that are

supported by the QAPlus/PRO Diagnostics test.

Diagnostic error messages appear when a test program

finds a problem with a hardware option. For the test

programs to properly determine if a test

Passed

Failed

, or

Aborted

, the test programs check the error-return code at

test completion. (See “Return Codes” on page 5.)

General error messages appear if a problem or conflict is

found by an application program, the operating system, or

both. For an explanation of these messages, refer to the

information supplied with that software package.

Notes

1. If multiple error codes are displayed, diagnose

the first error code displayed.

2. If the computer reports a POST error, go to the

“Symptom-to-FRU Index” on page 107.

3. If the computer hangs and no error is displayed,

go to “Undetermined Problems” on page 135.

4. If a device cannot be selected from the Module

Test menu, that device might be defective.

001

– Power-off the computer and all external devices.

– Check all cables and power cords.

– Set all display controls to the middle position.

– Insert the QAPlus/PRO Diagnostics diskette into drive A.

– Power-on all external devices.

– Power-on the computer.

– Check for the following responses.

1. One beep.

2. Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSES?

Yes No

002

Find the failure symptom in the “Symptom-to-FRU

Index” on page 107.

003

Run the Advanced Diagnostics Test. If necessary, refer to

“Diagnostics” on page 3.

If you receive an error, go to the“Symptom-to-FRU Index”

on page 107 .

2PC Server HMM

Diagnostics

The following tools are available to help identify and

resolve hardware-related problems:

Power-on self-test (POST)

POST Beep Codes

Test programs

Error messages

Diagnostics Diskette

Power-On Self-Test (POST)

Each time you power-on the system, it performs a series of

tests that check the operation of the system and some

options. This series of tests is called the

power-on

self-test

, or

POST

. POST does the following:

Checks some basic system-board operations

Checks the memory operation

Starts the video operation

Verifies that the diskette drives are working

Verifies that the hard disk drive is working

If the POST finishes without detecting any problems, a

single beep sounds and the first screen of the operating

system or application program appears.

If the POST detects a problem, an error message appears

on the screen. A single problem can cause several error

messages to appear. When you correct the cause of the

first error message, the other error messages probably will

not appear on the screen the next time you power-on the

system.

POST Beep Codes

The Power On Self-Test generates a beeping sound to

indicate successful completion of POST or to indicate that

the tests detect an error.

One beep and the appearance of text on the display

indicates successful completion of the POST. More than

one beep indicates that the POST detects an error.

Test Programs

The QAPlus/PRO test programs on the PC Server System

Board Diagnostic Diskette, developed by DiagSoft for

IBM, are the primary method of testing the PC Server. You

can use them to test the IBM components of the system

and some external devices. The amount of time required

to test all components depends on the number of

components. The more optional adapters and devices you

have attached to the system, the longer the testing takes.

Diagnostic programs from the QAPlus/PRO Main Menu

include the following features.

General Checkout/Diagnostics QAPlus/PRO 3

Feature Description

Quick

Check Identifies most problems associated with the

following major components:

System board

Hard disk drives

Diskette drives

CD-ROM drives

RAM

Serial and parallel ports

Video adapter

Printer

Keyboard

Mouse

Module

Test Allows you to:

Run groups of tests in batch

Specify parameters to use for each test

(for example, video modes, disk

cylinders, port addresses, and so on)

Specify the number of passes you want

to run (one to continuous)

Log the test results to a text or dBase

Format (DBF) file

Save all test settings for future use

View System Information

View the server's configuration

information. (For example, you can view

the IRQ/DMA assignments, memory

usage, device drivers, and so on.)

Select System Utilities

Format a diskette

Error Messages

Messages generated by the software—the operating

system or application programs—generally are text

messages, but they also can be numeric. Basically, there

are five types of error messages.

POST error messages

Diagnostic error messages

POST beep codes

Software generated messages.

Multiple messages

Error

Message Description

POST

Error

Messages

Displayed when POST finds problems with

the hardware or detects a change in the

hardware configuration.

POST

Beep

Codes

Sounds emitted from the speaker if POST

finds a problem. One beep indicates POST

completed successfully. Multiple beeps

indicate a problem was found by the POST.

Diagnostic

Error

Messages

Displayed when a test program finds a

problem with a hardware option.

4PC Server HMM

Error

Message Description

Software

Generated

Error

Messages

Displayed if a problem or conflict is found by

an application program, the operating system,

or both. For an explanation of these

messages, refer to the information supplied

with that software package.

Multiple

Messages The first error that occurs can cause

additional errors. Follow the suggested

action of the first error displayed. In this

case, the system displays more than one

error message. Always follow the suggested

action instructions for the

first

error message

displayed.

Return Codes

For the test programs to properly determine if a test

Passed

Failed

, or

Aborted

, the test programs check the

error-return code at test completion. To register the test

properly in the test log, the test programs must generate

one of the following return codes:

Return

Code Description

0 Indicates that the device passed its test.

1 Indicated that the device failed its test.

2 or

greater Indicates that the test stopped or was

aborted.

General Checkout/Diagnostics QAPlus/PRO 5

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