IBM Aptiva Manual de usuario

Aptiva Reference Guide

66xarg.book : 66xaifc.fm Page i Tuesday, June 30, 1998 10:18 AM

First Edition July 1998

The following paragraph does not apply to any state or country where such provisions are

inconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

ReferencestoIBMproducts,programs,orservicesdo notimply thatIBM intendsto makethem availableoutside the

United States.

This publication includes information that supports multiple models; therefore not all text may apply to your model.

This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the

information herein; these changes will be made in later editions. IBM may make improvements and/or changes in

the product(s) and/or program(s) at any time.

Address comments about this publication to IBM HelpCenter – Aptiva PC, IBM Corporation, 3039 Cornwallis Rd.,

Dept. BM1/203, Research Triangle Park, NC 27709-2195 USA. Information you supply may be used by IBM without

obligation.

For copies of publications related to this product, call toll free 1-919-517-2800 in the Continental U.S.A. In Canada,

call toll free 1-800-465-7999.

Note to U.S. Government Users – Documentation related to restricted rights – Use, duplication or disclosure is

subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

66xarg.book : 66xaifc.fm Page ii Tuesday, June 30, 1998 10:18 AM

iii

Table of Contents

iii Table of Contents

1Notices

3 Trademarks

4 Conventions used in this book

6 Safety information

10 Regulatory notices

15 Ergonomics

17 Arranging a comfortable and productive work area

21 Aptiva Online Help and Software

23 Aptiva online help

25 Readme files

25 Instructions for installing and replacing hardware

25 Handling discs

26 Installing programs

29 Troubleshooting

31 Diagnosing and recovering from problems

32 Quick step guide

33 Some simple questions to ask first...

38 Solving hardware problems

48 Solving software problems

51 Solving monitor problems

54 Solving audio, multimedia, and modem problems

57 Solving DVD problems

58 Responding to error codes

67 Recovering factory installed programs and files

66xarg.book : 66xargTOC.fm Page iii Tuesday, June 30, 1998 10:18 AM

69 Setup Utility

71 Using the Setup Utility

79 HelpWare support and services

81 What do I do first?

84 How do I get help electronically?

86 How and when do I contact the IBM PC

HelpCenter?

90 How and when do I purchase additional support?

95 Adding and removing hardware

97 Preparing to work with the computer

99 Adding and removing drives

108 Identifying system board components

113 Index

66xarg.book : 66xargTOC.fm Page iv Tuesday, June 30, 1998 10:18 AM

Notices

66xarg.book : 66xanot.fm Page 1 Tuesday, June 30, 1998 10:18 AM

66xarg.book : 66xanot.fm Page 2 Tuesday, June 30, 1998 10:18 AM

Trademarks 3

Notices

References in this publication to IBM products,

programs, or services do not imply that IBM intends to

make these available in all countries in which IBM

operates. Any reference to an IBM product, program, or

service is not intended to state or imply that only IBM’s

product, program, or service may be used. Any

functionally equivalent product, program, or service that

does not infringe any of IBM’s intellectual property

rights may be used instead of the IBM product,

program, or service. Evaluation and verification of

operation in conjunction with other products, except

those expressly designated by IBM, are the user’s

responsibility.

IBM may have patents or pending patent applications

covering subject matter in this document. The

furnishing of this document does not give you any

license to these patents. You can send license inquiries,

in writing, to the IBM Director of Licensing, IBM

Corporation, 500 Columbus Avenue, Thornwood, NY

10594.

Trademarks

The following terms are trademarks or registered

trademarks of the IBM Corporation in the United States

or other countries or both:

•Aptiva

•Rapid Access

•ScrollPoint

•HelpCenter

•HelpWare

•IBM

Other company, product, and service names may be

trademarks or service marks of others.

66xarg.book : 66xanot.fm Page 3 Tuesday, June 30, 1998 10:18 AM

4Conventions used in this book

Microsoft and the Windows logo are trademarks or

registered trademarks of Microsoft Corporation.

Conventions used in this book

Symbols

The following list contains an explanation of the

symbols used in this document.

Symbol Explanation

Note This symbol is used when there

is information you might find

especiallyuseful.Theinformation

may also warn you about

possible problems you could

encounter.

Attention This symbol is used when there

is important information that can

help you avoid damage to the

hardware or software that came

with your computer.

Caution! This symbol is used when there

is important information that can

help you avoid potential injury.

Danger! This symbol is used when there

is important information which

can help you avoid the risk of

serious personal injury or death.

66xarg.book : 66xanot.fm Page 4 Tuesday, June 30, 1998 10:18 AM

Conventions used in this book 5

Notices

Highlighting

There are several ways that text is highlighted in this

book. Each highlighting convention has a specific

purpose.

Highlight Purpose

Bold Bold font is used to identify items on

the screen you are instructed to click

or double-click. Bold font is also used

in headings, table titles, and

numbered lists.

Example Example font is used to show text

that you need to type from your

keyboard.

Italic Italic font is used to show proper

names of programs or books. Italic

font is also used in table footnotes

and sidenotes.

“Quotes” Quotation marks are used to identify

window, screen, and heading names.

Underline Underline font is used to call special

emphasis to a particular word or

instruction.

66xarg.book : 66xanot.fm Page 5 Tuesday, June 30, 1998 10:18 AM

6Safety information

Safety information

Installation

The construction of the IBM Aptiva Personal Computer

provides extra protection against the risk of electrical

shock. The IBM Aptiva PC has a power cord with a

three-prong plug that is required to ground metal parts.

It is the responsibility of the person installing the

computer to connect it to a properly grounded electrical

outlet. Seek professional assistance before using an

adapter or extension cord; these devices could interrupt

the grounding circuit.

If the computer is connected to an electrical outlet that

is incorrectly connected to the building wiring, serious

electrical shock could result.

Continued protection against electrical shock . For

continued protection against the risk of electrical shock,

follow these steps:

•Connect your computer only to an electrical outlet of

the correct voltage. If you are unsure about the

voltage of the electrical outlet you are using, contact

your local power company.

•If your computer has cables other than the power

cords, you must connect them before plugging the

power cords into an electrical outlet. Before removing

these cables, you must first unplug the power cords

from the outlet.

•If your computer has a telephone connection, do not

touch the telephone cords when there is lightning in

the area.

•Do not use or store the computer in an area where it

can become wet.

Caution!

You r c om pu t e r u se s

lithium batteries. There

may be a risk of fire,

explosion, or burns if the

batteries are handled

incorrectly. To ensure

safety:

Do not recharge,

disassemble, heat, or

incinerate a lithium

battery.

Replace the battery with

an identical or equivalent

type lithium battery.

Discard used lithium

batteries according to

local country dispositions.

66xarg.book : 66xanot.fm Page 6 Tuesday, June 30, 1998 10:18 AM

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