HPE ProLiant DL365 Gen11 Manual

HPE ProLiant DL365 Gen11 Server Maintenance and Service GuideHPE ProLiant DL365 Gen11 Server Maintenance and Service Guide

Part Number: 30-1FF6625F-002

Published: April 2023

Edition: 2

HPE ProLiant DL365 Gen11 Server Maintenance and Service GuideHPE ProLiant DL365 Gen11 Server Maintenance and Service Guide

AbstractAbstract

This document is for the person who installs, administers, and troubleshoots server and storage systems. Hewlett Packard Enterprise

assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy

levels.

Part Number: 30-1FF6625F-002

Published: April 2023

Edition: 2

NoticesNotices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and

services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as

constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained

herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR

12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are

licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is

not responsible for information outside the Hewlett Packard Enterprise website.

AcknowledgmentsAcknowledgments

AMD is a trademark of Advanced Micro Devices, Inc.

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in the United States

and/or other countries.

VMware® is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and other jurisdictions.

All third-party marks are property of their respective owners.

Table of contentsTable of contents
Illustrated parts catalog
Mechanical components
Chassis left ear spare part
Access panel spare part
PCIe riser blank spare part
PCIe riser cage spare parts
Chassis right ear w/switch spare part
Rack rail kit
DIMM guard spare part
Cable management arm spare parts
System components
DIMM spare parts
Processor spare parts
AMD EPYC 9xx4 processor spare parts
Heatsink spare parts
Storage controller spare parts
PCI riser board spare parts
OCP NIC 3.0 adapter spare parts
System board spare parts
System battery spare part
Thermal grease spare part
Server options
Fan spare parts
Battery and capacitor spare parts
Chassis intrusion detection spare part
Drive backplane spare parts
Power supply spare parts
Hot-plug drive spare parts
Cable kit spare parts
Customer self repair
Removal and replacement procedures
Required tools
Safety considerations
Electrostatic discharge
Server warnings and cautions
Rack warnings and cautions
Symbols on equipment
Preparation procedures
Power up the server

Power down the server
Extend the server from the rack
Remove the server from the rack
Remove the access panel
Install the access panel
Releasing the cable management arm
Removing and replacing the front bezel
Removing and replacing the cable management arm
Removing and replacing the enclosure rails
Removing the hard drive blank
Removing and replacing a hot-plug E3.S drive
Removing a hot-plug NVMe drive
Removing and replacing an M.2 SSD
Removing and replacing a power supply blank
Removing and replacing a hot-plug AC power supply
Removing and replacing a fan blank
Removing and replacing a fan
Removing and replacing a PCIe blank
Removing and replacing a riser cage
Removing and replacing an expansion card
Removing and replacing a primary riser card
Removing and replacing a GPU in the riser cage
Removing and replacing the serial port
Removing and replacing the chassis intrusion detection switch
Removing and replacing storage controllers
Removing and replacing a type-o storage controller
Removing and replacing a type-p storage controller
Removing and replacing a DIMM
DIMM-processor compatibility
Removing and replacing an energy pack
Removing and replacing a heatsink
Removing and replacing a processor
Processor and socket components
Removing a processor
Installing a processor
Removing and replacing the system board
Removing and replacing the SFF optical disk drive/display port/USB
Removing and replacing the Systems Insight Display power module
Removing and replacing the 8 SFF drive backplane
Removing and replacing the system battery
Trusted Platform Module 2.0

Troubleshooting
Troubleshooting resources
Configuration resources
Component identification
Front panel components
Front panel LEDs and buttons
Rear panel components
Rear panel LEDs
System board components
System maintenance switch descriptions
DIMM label identification
DIMM slot numbering
Processor and socket components
Device numbers
Drives
HPE Basic Drive LED definitions
EDSFF SSD LED definitions
HPE NS204i-u Boot Device LED definitions
Fan bay numbering
DSC-25 2-port SFP28 card ports and LEDs
HPE NS204i-u Boot Device components
HPE NS204i-u Boot Device LED definitions
Cabling
Cabling guidelines
Cabling diagrams
Drive power cabling
2 SFF Drive controller cabling
2 SFF: NVMe drive direct attach cabling
8 SFF: NVMe drive direct attach cabling
EDSFF drive direct attach cabling
8 SFF: SAS/SATA/NVMe cabling
Ear switch board cabling
Type-p storage controller cabling
Type-o storage controller cabling
Energy pack cabling
HPE NS204i Boot Device cabling
System Insight Display cabling
Chassis intrusion switch cabling
Serial port cabling
Optical drive cabling
OCP NIC 3.0 x16 upgrade cabling

XGMI cabling
Specifications
Environmental specifications
Server specifications
Power supply specifications
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply
HPE 1000 W Flex Slot Titanium Hot-plug Power Supply
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply
HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply
HPE 1800-2200 W Flex Slot Titanium Power Supply
Websites
Support and other resources
Accessing Hewlett Packard Enterprise Support
Accessing updates
Remote support
Customer self repair
Warranty information
Regulatory information
Documentation feedback

Illustrated parts catalogIllustrated parts catalog

SubtopicsSubtopics

Mechanical componentsMechanical components

System componentsSystem components

Server optionsServer options

Mechanical componentsMechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the

Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .

ItemItem DescriptionDescription

1 Chassis left ear spare part

2 Access panel spare parts

3 PCIe riser blank spare parts

4 PCIe riser cage spare parts

5 Chassis right ear spare part

7 DIMM guard spare part

8 Cable management arm spare parts

SubtopicsSubtopics

Chassis left ear spare partChassis left ear spare part

HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide 7

Access panel spare partAccess panel spare part

PCIe riser blank spare partPCIe riser blank spare part

PCIe riser cage spare partsPCIe riser cage spare parts

Chassis right ear w/switch spare partChassis right ear w/switch spare part

Rack rail kitRack rail kit

DIMM guard spare partDIMM guard spare part

Cable management arm spare partsCable management arm spare parts

Chassis left ear spare partChassis left ear spare part

Customer self repair: MandatoryMandatory

DescriptionDescription Spare partSpare part

numbernumber

Chassis left ear P56499-001

Access panel spare partAccess panel spare part

Customer self repair: MandatoryMandatory

DescriptionDescription Spare part numberSpare part number

Access panel P56474-001

PCIe riser blank spare partPCIe riser blank spare part

Customer self repair: OptionalOptional

Table 1.Table 1.

DescriptionDescription Spare part numberSpare part number

PCIe riser blank P60141-001

PCIe riser cage spare partsPCIe riser cage spare parts

Customer self repair: MandatoryMandatory

HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide 8

DescriptionDescription Spare part numberSpare part number

NS204i-u + secondary low-profile one-slot PCIe5 x16 riser P60408-001

One-slot PCIe 5x16 riser P59443-001

Chassis right ear w/switch spare partChassis right ear w/switch spare part

Customer self repair: MandatoryMandatory

DescriptionDescription Spare partSpare part

numbernumber

Chassis right ear (includes PCA switch and cable) P56500-001

Rack rail kitRack rail kit

Customer self repair: MandatoryMandatory

DescriptionDescription Spare partSpare part

numbernumber

Rack rail kit P59490-001

DIMM guard spare partDIMM guard spare part

Customer self repair: MandatoryMandatory

DescriptionDescription Spare part numberSpare part number

Left DIMM guard P59124-001

Right DIMM guard P52487-001

Cable management arm spare partsCable management arm spare parts

Customer self repair: MandatoryMandatory

DescriptionDescription Spare partSpare part

numbernumber

1U Cable Management Arm P38900-001

HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide 9

                                   
System componentsSystem components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the
Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .
 
ItemItem DescriptionDescription
1 DIMM spare parts
2 Processor spare parts
3 Heatsink spare parts
4 Smart array controller spare parts
5 PCIe riser board spare parts
6 OCP NIC 3.0 adapter spare parts
7 System board spare part
SubtopicsSubtopics 
DIMM spare partsDIMM spare parts
Processor spare partsProcessor spare parts
Heatsink spare partsHeatsink spare parts
Storage controller spare partsStorage controller spare parts
PCI riser board spare partsPCI riser board spare parts
OCP NIC 3.0 adapter spare partsOCP NIC 3.0 adapter spare parts
System board spare partsSystem board spare parts
System battery spare partSystem battery spare part
HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide 10