HP t505 Manual de usuario
Troubleshooting Guide
HP t505 Flexible Thin Client
© Copyright 2013 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
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services are set forth in the express
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Troubleshooting Guide
Thin Client
First Edition (April 2013)
Document Part Number: 719622-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
Table of contents
1 Product Description ........................................................................................................................................ 1
Product features ................................................................................................................................... 1
Serial Number Location ....................................................................................................... 2
Front Panel Components ..................................................................................................... 3
Rear Panel Components ..................................................................................................... 4
Installing the Rubber Feet .................................................................................................... 4
Installing the Stand .............................................................................................................. 5
Removing the Stand ............................................................................................................ 6
2 Hardware Changes ......................................................................................................................................... 7
General Hardware Installation Sequence ............................................................................................. 7
Removing and Replacing the Side Access Panel ................................................................................ 8
Removing the Side Access Panel ........................................................................................ 8
Replacing the Side Access Panel ........................................................................................ 9
Installing Thin Client Options .............................................................................................................. 10
Removing and Replacing the Battery ................................................................................ 10
External Drives .................................................................................................................. 11
Configuring Powered Serial Ports ...................................................................................................... 12
3 BIOS Settings, (F10) Utility .......................................................................................................................... 21
Using the BIOS Settings ..................................................................................................................... 21
Changing BIOS Settings from the repset utility ................................................................. 21
Changing BIOS Settings Using the F10 Utility ................................................................... 22
Setup Utility—System Information ..................................................................................... 23
Setup Utility—Standard CMOS Features .......................................................................... 23
Setup Utility—Advanced BIOS Features ........................................................................... 23
Setup Utility—Integrated Peripherals ................................................................................. 24
Setup Utility—Power Management Setup ......................................................................... 25
Setup Utility—Utility Task Actions ...................................................................................... 25
v
4 Diagnostics and Troubleshooting ............................................................................................................... 26
LEDs ................................................................................................................................................... 26
Power-On Sequence .......................................................................................................................... 27
Power-On Diagnostic Tests ................................................................................................................ 27
Beep Codes ........................................................................................................................................ 28
POST Error Messages ....................................................................................................................... 28
Troubleshooting .................................................................................................................................. 29
Basic Troubleshooting ....................................................................................................... 29
Diskless (No-Flash) Unit Troubleshooting ......................................................................... 30
Troubleshooting Flowcharts ............................................................................................... 32
Initial Troubleshooting ....................................................................................... 32
Initial Troubleshooting Part 2 ............................................................................ 33
No Power, Part 1 ............................................................................................... 34
No Power, Part 2 ............................................................................................... 35
No Power, Part 3 ............................................................................................... 36
No Video, Part 1 ................................................................................................ 37
No Video, Part 2 ................................................................................................ 38
No Video, Part 3 ................................................................................................ 39
No Video, Part 4 ................................................................................................ 40
Error Messages ................................................................................................. 41
NO OS Loading ................................................................................................. 42
OS Not Loading from Flash ............................................................................... 43
Non-Functioning Pointing Device or Keyboard ................................................. 44
No Internal Network Connection ....................................................................... 45
No Audio ........................................................................................................... 46
No IP Address ................................................................................................... 47
Booting in Continuous Loop .............................................................................. 48
5 Restoring the Flash Image ........................................................................................................................... 49
System Requirements ........................................................................................................................ 49
Getting Started ................................................................................................................................... 49
Creating an ISO Image ....................................................................................................................... 50
Formatting a USB Flash Drive ............................................................................................................ 50
Unpacking the Image and Tools for Deployment ............................................................................... 51
Deploying with PXE ............................................................................................................................ 51
Appendix A Adding an Image Restore Tool .................................................................................................. 52
Appendix B Configuring a PXE Server .......................................................................................................... 53
Prerequisites ...................................................................................................................................... 53
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Installing Remote Installation Services (RIS PXE Server) ................................................................. 53
Authorizing Remote Installation Services (RIS PXE Server) .............................................................. 53
Configuring Remote Installation Services .......................................................................................... 54
Set User Permissions on the Active Directory Server ........................................................................ 54
RIS Menu ........................................................................................................................................... 55
Creating Network Bootable Disk to Map Drives ................................................................................. 55
For More Information .......................................................................................................................... 55
Appendix C FTP Update .................................................................................................................................. 56
Server Requirements ......................................................................................................................... 56
DCHP Server ..................................................................................................................... 56
FTP Server ........................................................................................................................ 56
Description ......................................................................................................................................... 57
Host Settings ...................................................................................................................................... 57
Select Image to Update ...................................................................................................................... 58
Appendix D System BIOS ............................................................................................................................... 60
Restoring or updating a BIOS ............................................................................................................ 60
Appendix E Electrostatic Discharge .............................................................................................................. 61
Preventing Electrostatic Damage ....................................................................................................... 61
Grounding Methods ............................................................................................................................ 61
Appendix F Specifications .............................................................................................................................. 62
Index ................................................................................................................................................................... 64
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1 Product Description
The following features are common to all HP thin clients:
●no hard drives or diskette drives
●5-minute hardware setup time
●central deployment and management using HP Management Solutions
The following features are specific to the t505 thin client:
●Intel Atom D525 single core processor
●Intel PCH NM10 chipset
●Integrated graphics, selectable at 64/128/256MB
●DDR3 SODIMM, 1 socket, up to 2 GB
NOTE: 1Rx16 and 2Rx8 SODIMMS not supported
●front I/O: 2 USB, 1 mic, 1 headphone
●rear I/O: 2 USB, 2 PS2, 1 NIC 10/100, 1 parallel, 1 VGA, 4 serial ports
●VESA mount, supports both horizontal and vertical orientations
●Kensington lock slot
Operating systems
The t505 thin client models supports the following operating systems:
●Windows Embedded Standard (WES) 2009
●Windows Embedded Standard (WES) 7 (e32)
●HP ThinPro
Product features
For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/
products/quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html.
Operating systems 1
Serial Number Location
Every thin client includes a unique serial number located as shown in the following illustration. Have
this number available when contacting HP customer service for assistance.
Figure 1-1 Serial number location
2 Chapter 1 Product Description
Front Panel Components
For more information, go to http://www.hp.com and search for your specific thin client model to find
the model-specific QuickSpecs.
Figure 1-2 Front panel components
(1) Power button (4) Line-in (microphone) connector
(2) Flash activity LED (5) Universal serial bus (USB) connectors (2)
(3) Line-out (headphone) audio connector
Product features 3
Rear Panel Components
For more information, go to http://www.hp.com and search for your specific thin client model to find
the model-specific QuickSpecs.
Figure 1-3 Rear panel components
(1) Ethernet RJ-45 connector (5) Cable lock slot
(2) Serial connectors (4) (6) Power connector
(3) Parallel connector (7) VGA connector
(4) PS/2 connectors (2) (8) Universal serial bus (USB) connectors (2)
Installing the Rubber Feet
You may want to use your thin client in a horizontal orientation. You can install rubber feet on the left
side of the unit to help keep the unit safely in place.
To install the rubber feet:
1. Locate the VESA (Video Electronics Standards Association) holes in the left side of the thin
client.
CAUTION: If you use the thin client in a horizontal orientation without the rubber feet, it may
slide and result in equipment damage.
2. Remove the feet from their backing.
4 Chapter 1 Product Description
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