HP Elite x2 1011 G1 Manual

HP Elite x2 1011 G1

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

DTS, the Symbol, & DTS and the Symbol

together are registered trademarks, and DTS

Sound is a trademark of DTS, Inc. © DTS, Inc.

registered trademarks of Intel Corporation.

Microsoft and Windows are U.S. registered

trademarks of Microsoft Corporation. SD Logo

is a trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

Second Edition: August 2015

First Edition: February 2015

Document Part Number: 780896-002

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your slate.

Not all features are available in all editions of

Windows 10 and Windows 8. This slate may

require upgraded and/or separately purchased

hardware, drivers, and/or software to take full

advantage of Windows 10 and Windows 8

functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or

rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such

as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-

accessible surface temperature limits defined by the International Standard for Safety of Information

Technology Equipment (IEC 60950).

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iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 6

Slate edge components ......................................................................................................................................... 6

Slate display components ..................................................................................................................................... 9

Keyboard base ..................................................................................................................................................... 11

Keys ...................................................................................................................................................................... 12

Lights ................................................................................................................................................................... 13

TouchPad ............................................................................................................................................................. 14

Left side ............................................................................................................................................................... 15

Right side ............................................................................................................................................................. 16

3 Illustrated parts catalog .............................................................................................................................. 19

Locating the product name, serial number, product number, warranty information, and model name .......... 19

Slate major components ..................................................................................................................................... 20

Keyboard base ..................................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement preliminary requirements ..................................................................................... 30

Tools required ...................................................................................................................................................... 30

Service considerations ........................................................................................................................................ 30

Plastic parts ....................................................................................................................................... 30

Cables and connectors ...................................................................................................................... 30

Grounding guidelines ........................................................................................................................................... 31

Electrostatic discharge damage ....................................................................................................... 31

Packaging and transporting guidelines ......................................................................... 32

Workstation guidelines ................................................................................ 32

5 Removal and replacement procedures – slate ................................................................................................ 34

Unlocking the device and disabling Always On Remote Management (select HP devices only) ....................... 34

Display panel assembly ....................................................................................................................................... 35

Battery ................................................................................................................................................................. 39

WLAN module ...................................................................................................................................................... 40

WWAN module ..................................................................................................................................................... 42

Speakers .............................................................................................................................................................. 44

Vibrator module ................................................................................................................................................... 45

Fan ....................................................................................................................................................................... 46

Volume button board .......................................................................................................................................... 47

Docking connector board .................................................................................................................................... 49

Audio jack board .................................................................................................................................................. 51

System board ....................................................................................................................................................... 52

Volume button board cable ................................................................................................................................. 58

RTC battery .......................................................................................................................................................... 59

Solid-state drive .................................................................................................................................................. 60

Heat sink .............................................................................................................................................................. 62

Rear-facing webcam ............................................................................................................................................ 64

Front-facing webcam .......................................................................................................................................... 65

WWAN antenna .................................................................................................................................................... 67

WLAN antenna ..................................................................................................................................................... 70

WiGig antenna ...................................................................................................................................................... 71

Docking connector board cable ........................................................................................................................... 72

6 Removal and replacement procedures – Keyboard base .................................................................................. 74

Bottom cover ....................................................................................................................................................... 74

Keyboard base battery ........................................................................................................................................ 75

Power connector cable ........................................................................................................................................ 76

Keyboard .............................................................................................................................................................. 77

Fingerprint reader board ..................................................................................................................................... 80

TouchPad ............................................................................................................................................................. 81

Smart card reader board ..................................................................................................................................... 82

Connector board .................................................................................................................................................. 83

Keyboard base system board .............................................................................................................................. 84

Fingerprint reader board cable ........................................................................................................................... 87

Kickstand ............................................................................................................................................................. 88

Hinge assembly ................................................................................................................................................... 89

7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 91

Using Computer Setup ......................................................................................................................................... 91

Starting Computer Setup .................................................................................................................. 91

Navigating and selecting in Computer Setup ................................................................................... 92

Restoring factory settings in Computer Setup ................................................................................. 92

Updating the BIOS ............................................................................................................................. 93

Determining the BIOS ..................................................................................................... 93

Downloading a BIOS update ........................................................................................... 93

Changing the boot order using the f9 prompt .................................................................................. 94

TPM BIOS settings (select products only) ........................................................................................................... 95

Using HP Sure Start (select products only) ......................................................................................................... 95

8 HP PC Hardware Diagnostics (UEFI) – Windows 10 ........................................................................................... 96

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 97

9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ................................... 98

Using Computer Setup ......................................................................................................................................... 98

Starting Computer Setup .................................................................................................................. 98

Navigating and selecting in Computer Setup ................................................................................... 98

Restoring factory settings in Computer Setup ................................................................................. 99

Updating the BIOS ........................................................................................................................... 100

Determining the BIOS version ...................................................................................... 100

Downloading a BIOS update ......................................................................................... 100

Using MultiBoot ................................................................................................................................................. 101

About the boot device order ........................................................................................................... 101

Choosing MultiBoot preferences .................................................................................................... 101

Setting a new boot order in Computer Setup .............................................................. 101

Dynamically choosing a boot device using the f9 prompt ........................................... 102

Setting a MultiBoot Express prompt ............................................................................ 102

Entering MultiBoot Express preferences ..................................................................... 103

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 103

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 103

Using HP Sure Start (select models only) ......................................................................................................... 104

10 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7 ............................... 105

Using Computer Setup ....................................................................................................................................... 105

Starting Computer Setup ................................................................................................................ 105

Navigating and selecting in Computer Setup ................................................................................. 105

Restoring factory settings in Computer Setup ............................................................................... 106

Updating the BIOS ........................................................................................................................... 107

Determining the BIOS version ...................................................................................... 107

Downloading a BIOS update ......................................................................................... 107

Using MultiBoot ................................................................................................................................................. 108

About the boot device order ........................................................................................................... 108

Choosing MultiBoot preferences .................................................................................................... 108

Setting a new boot order in Computer Setup .............................................................. 108

Dynamically choosing a boot device using the f9 prompt ........................................... 109

Setting a MultiBoot Express prompt ............................................................................ 109

Entering MultiBoot Express preferences ..................................................................... 109

Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 110

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 110

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11 Specifications .......................................................................................................................................... 112

12 Backup and recovery – Windows 10 ........................................................................................................... 113

Creating recovery media and backups .............................................................................................................. 113

Creating HP Recovery media (select products only) ...................................................................... 114

Using Windows Tools ........................................................................................................................................ 115

Restore and recovery ........................................................................................................................................ 115

Recovering using HP Recovery Manager ........................................................................................ 116

What you need to know before you get started .......................................................... 116

Using the HP Recovery partition (select products only) .............................................. 117

Using HP Recovery media to recover ........................................................................... 117

Changing the computer boot order .............................................................................. 118

Removing the HP Recovery partition (select products only) ....................................... 118

13 Backup and recovery – Windows 8 ............................................................................................................. 119

Backing up your information ............................................................................................................................. 119

Performing a system recovery .......................................................................................................................... 119

Using the Windows recovery tools ................................................................................................. 120

Using f11 recovery tools ................................................................................................................. 120

Using Windows operating system media (purchased separately) ................................................ 121

Using Windows Refresh or Windows Reset .................................................................................... 122

Using HP Software Setup ................................................................................................................ 122

14 Backup and recovery – Windows 7 ............................................................................................................. 123

Creating recovery media and backups .............................................................................................................. 123

Guidelines ........................................................................................................................................ 123

Creating recovery media with HP Recovery Disc Creator ............................................................... 123

Creating recovery media .............................................................................................. 124

Backing up your information .......................................................................................................... 124

Performing a system recovery .......................................................................................................................... 125

Using the Windows recovery tools ................................................................................................. 125

Using f11 recovery tools (select models only) ............................................................................... 126

Using Windows 7 operating system media .................................................................................... 126

15 Statement of Volatility ............................................................................................................................ 128

Non-volatile memory usage ............................................................................................................................. 130

Questions and answers ..................................................................................................................................... 132

16 Backup and recovery – Windows 7 ............................................................................................................. 123

Creating recovery media and backups .............................................................................................................. 134

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Guidelines ........................................................................................................................................ 134

Creating recovery media with HP Recovery Disc Creator ............................................................... 123

Creating recovery media .............................................................................................. 135

Backing up your information .......................................................................................................... 124

Performing a system recovery .......................................................................................................................... 136

Using the Windows recovery tools ................................................................................................. 136

Using f11 recovery tools (select models only) ............................................................................... 137

Using Windows 7 operating system media .................................................................................... 126

17 Power cord set requirements .................................................................................................................... 139

Requirements for all countries ......................................................................................................................... 139

Requirements for specific countries and regions ............................................................................................. 139

18 Recycling ................................................................................................................................................ 141

Index ........................................................................................................................................................... 142