HP ProLiant DL20 Gen10 Plus Manual

HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide

Part Number: 30-FFD61C06-002

Published: May 2022

Edition: 2

HPE ProLiant DL20 Gen10 Plus ServerHPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide Maintenance and Service Guide

AbstractAbstract

This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise

assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products with hazardous energy levels,

and are familiar with the weight and stability precautions for rack installations.

Part Number: 30-FFD61C06-002

Published: May 2022

Edition: 2

NoticesNotices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and

services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as

constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained

herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR

12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed

to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is

not responsible for information outside the Hewlett Packard Enterprise website.

AcknowledgmentsAcknowledgments

Intel , Intel Virtual RAID on CPU (Intel VROC), Pentium , and Xeon are trademarks of Intel Corporation or its subsidiaries.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States

and/or other countries.

All third-party marks are property of their respective owners.

Revision historyRevision history

Part numberPart number Publication datePublication date EditionEdition Summary of changesSummary of changes

30-FFD61C06-002 May 2022 2

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Table of contentsTable of contents
Illustrated parts catalog
1 Mechanical components
1.1 Access panel spare part
1.2 DIMM guard and M.2 air baffle spare kit
1.3 Quick-release chassis ear spare part
1.4 Drive blank spare parts
1.5 Front bezel spare part
1.6 Energy pack holder spare part
1.7 Miscellaneous blank spare parts
2 System components
2.1 Drive backplane spare parts
2.2 Power distribution board and cable spare parts
2.3 Power supply spare parts
2.4 System battery spare part
2.5 DIMM spare parts
2.6 Heatsink spare part
2.7 Processor spare parts
2.8 System board spare part
2.9 Fan spare part
2.10 Drive cable spare part
3 Server options
3.1 Energy pack spare part
3.2 Serial port cable spare part
3.3 Riser board spare parts
3.4 M.2 SATA SSD add-in card spare part
3.5 HPE NS204i-p NVMe OS Boot Device spare parts
3.6 M.2 SSD pass-through card and cable spare parts
3.7 Chassis intrusion detection switch spare part
Customer self repair
Removal and replacement procedures
1 Safety considerations
1.1 Electrostatic discharge
1.2 Symbols on equipment
1.3 Rack warnings and cautions
1.4 Server warnings and cautions
2 Preparation procedures
2.1 Remove the front bezel
2.2 Power up the server
2.3 Power down the server
2.4 Remove the server from the rack
2.5 Remove the chassis ear
2.6 Remove the front panel cover

2.7 Remove the access panel
2.8 Remove the riser cage
3 Removing and replacing the front bezel
4 Removing and replacing the access panel
5 Removing and replacing a power supply blank
6 Removing and replacing a DIMM
7 Removing and replacing the DIMM guard
8 Removing and replacing the M.2 air baffle
9 Removing and replacing a drive blank
10 Removing and replacing the quick-release chassis ears
11 Removing and replacing the media bay blank
12 Removing and replacing an expansion card
13 Removing and replacing a type-a storage controller
14 Removing and replacing a fan
15 Drive replacement
15.1 Removing and replacing a hot-plug SAS, SATA or NVMe drive
15.2 Removing and replacing a LFF non-hot-plug drive
16 Optical drive replacement
16.1 Removing and replacing the optical drive from the LFF chassis
16.2 Removing and replacing the optical drive from the SFF chassis
17 Drive backplane replacement
17.1 Removing and replacing the 2 LFF drive backplane
17.2 Removing and replacing the 2 SFF drive backplane
17.3 Removing and replacing the 4 SFF drive backplane
18 Transceiver replacement
18.1 Transceiver warnings and cautions
18.2 Removing and replacing a transceiver
19 Removing and replacing the serial port blank
20 Removing and replacing the serial port
21 Removing and replacing a riser board
22 Removing and replacing an internal USB device
23 Removing and replacing the energy pack
24 Removing and replacing the energy pack holder
25 Removing and replacing the chassis intrusion detection switch
26 M.2 pass-through card replacement
26.1 Removing and replacing the M.2 pass-through card
26.2 Removing and replacing the M.2 SSD from the pass-through card
27 M.2 SATA SSD option replacement
27.1 Removing and replacing the M.2 SATA SSD add-in card
27.2 Removing and replacing the M.2 SATA SSD from the add-in card
28 HPE NS204i-p NVMe OS Boot Device replacement
28.1 Removing and replacing the boot device
28.2 Removing and replacing a boot device drive
28.3 Relocating the M.2 drive retaining latches

29 Removing and replacing the power distribution board
30 Power supply replacement
30.1 Power supply warnings and cautions
30.2 DC power supply warnings and cautions
30.3 Removing and replacing a Flexible Slot power supply
30.4 Removing and replacing the non-hot-plug power supply
31 System battery replacement
31.1 System battery information
31.2 Removing and replacing the system battery
32 Heatsink replacement
32.1 Removing the heatsink
32.2 Installing the heatsink
33 Processor replacement
33.1 Processor cautions
33.2 Removing the processor
33.3 Installing the processor
34 System board replacement
34.1 Removing the system board
34.2 Installing the system board
34.3 Re-entering the server serial number and product ID
Troubleshooting
1 NMI functionality
2 Troubleshooting resources
Configuration and diagnostic utilities
Component identification
1 Front panel components
1.1 iLO Service Port
2 Front panel LEDs and buttons
2.1 Server UID LED
2.2 Using the UID button to view the Server Health Summary
2.3 Front panel LED power fault codes
3 Rear panel components
4 Rear panel LEDs
5 System board components
5.1 System maintenance switch descriptions
5.2 DIMM slot location
5.3 DIMM label identification
6 Drive bay numbering
7 HPE Basic Drive LED definitions
8 PCIe4 slot description
9 Riser board components
10 M.2 SSD pass-through card components
11 HPE NS204i-p NVMe OS Boot Device components
12 HPE NS204i-p NVMe OS Boot Device LED definitions

13 Fan numbering
14 Fan mode behavior
15 HPE Trusted Platform Module 2.0
15.1 HPE Trusted Platform Module 2.0 guidelines
15.2 BitLocker recovery key/password retention guidelines
Cabling
1 Cabling guidelines
2 Internal cabling management
3 Storage cabling
3.1 2 LFF non-hot-plug drive cabling
3.2 2 LFF hot-plug drive cabling
3.3 4 SFF hot-plug drive cabling
3.4 4 + 2 SFF hot-plug drive cabling
3.5 4 + 2 SFF hot-plug drive with tri-mode controller cabling
3.6 Energy pack cabling
3.7 Storage controller backup power cabling
4 Optical drive cabling
5 M.2 SATA SSD add-in card cabling
6 M.2 SSD pass-through card cabling
7 Fan cabling
8 Chassis intrusion detection switch cabling
9 Serial port cabling
10 Power supply cabling
Specifications
1 Environmental specifications
2 Mechanical specifications
3 Power supply specifications
3.1 ATX 290 W Non-hot-plug Power Supply (92% efficiency)
3.2 ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency)
3.3 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply (94% efficiency)
3.4 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
Websites
Support and other resources
1 Accessing Hewlett Packard Enterprise Support
2 Accessing updates
3 Remote support
4 Warranty information
5 Regulatory information
6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog

This chapter lists the hardware spare parts supported by the server.

Mechanical components

System components

Server options

Illustrated parts catalog 7

Mechanical componentsMechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts

information, see the Hewlett Packard Enterprise PartSurfer website:

https://www.hpe.com/info/partssurferhttps://www.hpe.com/info/partssurfer

ItemItem DescriptionDescription

1 Access panel spare part

2 Energy pack holder spare part

3 Power supply blank spare part

4 Serial port blank spare part

5 M.2 air baffle spare part

6 DIMM guard spare part

7 Quick-release chassis ear spare part

8 Front bezel spare part

9 Media bay blank spare part

10 SFF drive blank spare part

11 LFF drive blank spare part

Mechanical components 8

Access panel spare partAccess panel spare part

Customer self repair: MandatoryMandatory

DescriptionDescription Spare part numberSpare part number

Access panel P48438-001

For more information on the removal and replacement procedures, see Removing and replacing the access panel .

Access panel spare part 9

DIMM guard and M.2 air baffle spare kitDIMM guard and M.2 air baffle spare kit

Customer self repair: MandatoryMandatory

DescriptionDescription Spare part numberSpare part number

This spare kit includes two components:

DIMM guard

M.2 air baffle

P07880-001

For more information on the removal and replacement procedure, see:

Removing and replacing the DIMM guard

Removing and replacing the M.2 air baffle

DIMM guard and M.2 air baffle spare kit 10

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