HP Mt43 Manual

HP mt43 Mobile Thin Client

Maintenance and Service Guide

L.P.

AMD and AMD Radeon are trademarks of

Advanced Micro Devices, Inc. Bluetooth is a

trademark owned by its proprietor and used by

HP Inc. under license. Intel and Core are

trademarks of Intel Corporation in the U.S. and

other countries. Linux® is the registered

trademark of Linus Torvalds in the U.S. and

other countries. Microsoft and Windows are

trademarks of the Microsoft group of

companies.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: January 2017

Document Part Number: 925414-001

Product notice

This user guide describes features that are

common to most models. Some features may

not be available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. Go to

http://www.microsoft.com for details.

Your product does not support Windows 8 or

Windows 7

In accordance with Microsoft’s support policy,

HP does not support the Windows 8 or

Windows 7 operating system on this product or

provide any Windows 8 or Windows 7 drivers

on http://support.hp.com.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Right ....................................................................................................................................................................... 4

Left ......................................................................................................................................................................... 5

Display .................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Buttons and speakers .......................................................................................................................... 9

Keys ................................................................................................................................................... 10

Using the hot keys ............................................................................................................................. 11

Bottom ................................................................................................................................................................. 12

Front ..................................................................................................................................................................... 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 17

Plastics Kit ........................................................................................................................................................... 18

Cable Kit ............................................................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ........................................................................................................ 22

Packaging and transporting guidelines .......................................................................... 23

Workstation guidelines ................................................................................................... 23

Equipment guidelines ..................................................................................................... 24

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25

Component replacement procedures .................................................................................................................. 25

vii

Bottom cover ..................................................................................................................................... 25

Battery ............................................................................................................................................... 30

Solid-state drive (SSD) ...................................................................................................................... 31

Memory modules ............................................................................................................................... 32

WLAN/Bluetooth combo card ............................................................................................................ 34

WWAN module ................................................................................................................................... 36

RTC battery ........................................................................................................................................ 38

Keyboard ........................................................................................................................................... 39

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 42

Component replacement procedures .................................................................................................................. 42

Internal base plate ............................................................................................................................ 42

Heat sink/fan assembly .................................................................................................................... 45

Touchpad board ................................................................................................................................. 47

Smart card reader board ................................................................................................................... 48

USB/audio board ................................................................................................................................ 49

System board .................................................................................................................................... 50

Speaker assembly ............................................................................................................................. 52

Display assembly ............................................................................................................................... 53

Power button board .......................................................................................................................... 59

Top cover ........................................................................................................................................... 60

7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 61

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 63

Using Computer Setup ......................................................................................................................................... 63

Starting Computer Setup .................................................................................................................. 63

Navigating and selecting in Computer Setup ................................................................................... 63

Restoring factory settings in Computer Setup ................................................................................. 63

Updating the BIOS ............................................................................................................................. 64

Determining the BIOS version ......................................................................................... 64

Downloading a BIOS update ........................................................................................... 65

Changing the boot order using the f9 prompt .................................................................................. 65

TPM BIOS settings (select products only) ........................................................................................................... 66

Using HP Sure Start (select products only) ......................................................................................................... 66

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67

viii

10 Diagnostics and troubleshooting ................................................................................................................ 69

LEDs ..................................................................................................................................................................... 69

Wake-on LAN ....................................................................................................................................................... 70

Power-On Sequence ............................................................................................................................................ 70

Resetting the Setup and Power-on passwords ................................................................................................... 71

Power-on diagnostic tests ................................................................................................................................... 71

Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 72

POST numeric codes and text messages ............................................................................................................. 74

Troubleshooting ................................................................................................................................................... 76

Basic troubleshooting ....................................................................................................................... 76

Diskless (No-Flash) unit troubleshooting ......................................................................................... 77

Conguring a PXE server ..................................................................................................................................... 78

11 Using HP ThinUpdate to restore the image ................................................................................................... 79

12 Device management ................................................................................................................................... 80

13 Specications ............................................................................................................................................ 81

Computer specications ...................................................................................................................................... 81

35.6-cm (14.0-in) display specications ............................................................................................................. 82

Solid-state drive specications ........................................................................................................................... 82

14 Power cord set requirements ...................................................................................................................... 83

Requirements for all countries ............................................................................................................................ 83

Requirements for specic countries and regions ................................................................................................ 83

15 Statement of memory volatility .................................................................................................................. 85

Nonvolatile memory usage ................................................................................................................................. 88

Questions and answers ....................................................................................................................................... 90

Using HP Sure Start (select models only) ............................................................................................................ 91

16 Recycling .................................................................................................................................................. 92

Index ............................................................................................................................................................. 93