HP XM600 - Kayak - 128 MB RAM Manual de usuario

HP Kayak XM600 Minitower

Troubleshooting Guide

Ymts.bok Page 1 Friday, December 17, 1999 10:22 AM

Notice

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Ymts.bok Page 2 Friday, December 17, 1999 10:22 AM

Contents

Your PC Workstation does not start correctly,

or does not start at all. Refer to page 7.

For example, the monitor is blank, error messages during boot,

beep codes emitted.

Your PC Workstation starts normally, but you are

having problems configuring. Refer to page 21.

For example, hardware not detected, mouse doesn’t work properly,

no sound from speakers.

Troubleshooting your PC Workstation

using HP DiagTools. Refer to page 41.

You can diagnose hardware-related problems, test

individual hardware components and check hardware configuration.

Recovering hard disk drive contents with the

HP Recovery CD-ROM. Refer to page 45.

You can restore the preloaded operating system,

drivers, utilities and software.

Other useful sources of information. Refer to page 47.

How to obtain the latest drivers, software utilities and BIOS updates.

Also details on how to download documentation

corresponding to your PC Workstation.

Contacting HP Support Services. Refer to page 48.

Details the type of information you should prepare before

contacting HP Support for assistance.

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Introduction

This manual is for anyone who wants to:

•Troubleshoot problems on the PC Workstation

•Find out where to get more information and support.

For information about setting up and using your PC Workstation, refer

to the User’s Guide that came with your PC Workstation. It is also

available on HP’s web site at: www.hp.com/go/kayaksupport.

Which Kayak Do You Have?

Before connecting to HP’s web site or phoning your support

organization, look at the identification label on the side of your PC

Workstation for the series and model number.

Important Warnings

Removing and Replacing the Cover

WARNING For your safety, never remove the PC Workstation’s cover without first

removing the power cord from the power outlet and any connection to a

telecommunications network. Always replace the cover before switching the

PC Workstation on again.

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Introduction

Safety Information

WARNING There is a danger of explosion if the battery is incorrectly installed. For your

safety, never attempt to recharge, disassemble, or burn an old battery. Only

replace the battery with the same or equivalent type, as recommended by the

manufacturer. The battery in this PC is a lithium battery which does not

contain any heavy metals. Nevertheless, in order to protect the environment,

do not dispose of batteries in household waste. Please return used batteries

either to the shop from which you bought them, to the dealer from whom you

purchased your PC, or to HP so that they can either be recycled or disposed

of in the correct way . Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning

storm. Never install telephone jacks in wet locations unless the telephone line

has been disconnected at the network interface. Never touch uninsulated

telephone wires or terminals unless the telephone line has been disconnected

at the network interface. Use caution when installing or modifying telephone

lines. Avoid using a telephone (other than a cordless type) during a lightning

storm. There may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications board without first removing the

connection to the telephone network.

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Introduction

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Your PC Workstation Does Not Start Correctly

Symptom Type of Problem

Case 1

When the power button is pressed, the PC

Workstation shows no sign of activity at all:

•PC Workstation may not be correctly connected to

the power supply.

Refer to page 9.

•Monitor is blank.

•No hard disk drive or fan noise.

•MaxiLife status panel does not light up.

Case 2

When the power button is pressed, the PC

Workstation appears to boot, but monitor remains

blank:

•Monitor may be badly connected or not switched

on.

Refer to page 11.

•Hard disk drive and fan can be heard.

•Status LED is GREEN.

•MaxiLife status panel displays a smiling face .

Case 3

When the power button is pressed, the PC

Workstation does not boot:

•HP MaxiLife has detected a hardware

configuration error. A component may be badly

connected inside the PC Workstation.

Refer to page 13.

•Hard disk drive and fan can be heard.

•Monitor remains blank.

•Status LED is RED (solid or flashing).

•MaxiLife status panel displays an error message

with a sad face .

Case 4

When the power button is pressed, the PC

Workstation starts to boot and there is activity on

the monitor:

•Configuration error has been detected by the

POST (Power-On Self Test).

Refer to page 16.

•Boot process fails with an error message.

•Status LED flashes RED.

•Beep code emitted.

•MaxiLife status panel displays a sad face and

a POST error message.

Case 5

When the power button is pressed, the PC

Workstation starts to boot and there is initially

some activity on the monitor, but then:

•Screen becomes blank.

•Image is corrupt.

•Video card may be improperly installed or

incorrectly configured.

•Hard disk drive failure or not accessible.

Refer to page 19.

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Your PC Workstation Does Not Start Correctly

Helpful Information

Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13.

Checking Memory Installation for Onboard RIMM and Memory Expansion Card Refer to page 15.

EMU (Error Message Utility) Description Refer to page 16.

Beep Code Table. Refer to page 18.

Troubleshooting BIOS Problems:

•Updating the BIOS. Refer to page 33.

•Restoring BIOS Default Settings. Refer to page 33.

•Clearing the CMOS. Refer to page 34.

•Recovering the BIOS (Crisis Mode). Refer to page 35.

System Board Switches. Refer to page 36.

Using the HP Setup Program. Refer to page 37.

Troubleshooting Hardware With HP DiagTools. Refer to page 41.

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Your PC Workstation Does Not Start Correctly

Case 1 — If There Is No Activity At All

When the power button is pressed, the PC Workstation appears to boot

(sound from the hard disk drive and fan, and status LED is red), but

the monitor is blank.

•Monitor is blank.

•No hard disk drive or fan noise.

•MaxiLife status panel does not light up or display any messages.

NOTE Before removing the cover, always switch off the display and PC Workstation.

Disconnect the power cord and any accessory cables. When checks have been

completed, close the PC Workstation and reconnect the power cord and accessory

cables. Verify that the PC Workstation boots correctly.

Symptom... Check that... How...

PC Workstation does not start –

the status LED indicator is not

illuminated.

You can access the MaxiLife status panel. Press one of the LCD control buttons to activate MaxiLife. If it

comes to life, the power cord is connected.

If it doesn’t, follow the troubleshooting steps below.

The power cord is correctly connected. Connect the power cord to a grounded power outlet and the

PC Workstation.

The power outlet is working. Plug a light into the grounded power outlet and check that it

comes on.

The voltage switch is correctly set (located

on the rear of the PC Workstation).

1Disconnect the power cord.

2Select the correct setting.

3Reconnect the power cord.

4Start the PC Workstation.

If the PC Workstation still does not start

Check that... How...

None of the internal devices are causing the

problem.

1Remove internal power connectors from all internal

devices (except for the system board).

2Reconnect the power cord.

3Reconnect the power connectors one by one to the internal

devices to see if a device is defective.

4If a device is found to be defective, contact HP Support or

your authorized dealer.

Case 1 — If There Is No Activity At All is continued on the next page ➩

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Your PC Workstation Does Not Start Correctly

Case 1 — If There Is No Activity At All

If the PC Workstation still does not start

There is not a problem with the power

supply unit.

1Replace the power supply unit by a known working power

supply from the same model of PC.

2If the PC Workstation starts, contact HP Support or your

authorized dealer. The power supply unit might need

replacing.

If the problem persists, contact HP Support or your authorized dealer

Symptom... Check that... How...

Ymts.bok Page 10 Friday, December 17, 1999 10:22 AM

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