HP Kayak XU700 Manual de usuario

hp kayak xu700

minitower

troubleshooting

guide

Francais

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iii

Contents

Your PC Workstation does not start correctly,

or does not start at all. Refer to page 7.

For example, the monitor is blank, error messages during boot,

beep codes emitted.

Your PC Workstation starts normally, but you are

having problems using or configuring. Refer to page 21.

For example, hardware not detected, error message on the MaxiLife

LCD, you have forgotten a password, there is a software problem.

Troubleshooting your PC Workstation

using HP DiagTools. Refer to page 43.

You can diagnose hardware-related problems, test

individual hardware components and check hardware configuration.

Recovering hard disk drive contents with the

recovery CD-ROM. Refer to page 51.

You can restore the preloaded operating system,

drivers, utilities and software.

Other useful sources of information. Refer to page 53.

How to obtain the latest drivers, software utilities and BIOS updates.

Also details on how to download documentation

corresponding to your PC Workstation.

Contacting HP Support Services. Refer to page 55.

Details the type of information you should prepare before

contacting HP Support for assistance.

Introduction

This manual is for anyone who wants to:

•Troubleshoot problems on your PC Workstation

•Find out where to get more information and support.

For information about setting up and using your PC Workstation, refer

to the User’s Guide that came with your PC Workstation. It is also

available on HP’s web site at: www.hp.com/go/kayaksupport.

Important Warnings

Removing and Replacing the Cover

WARNING For your safety, never remove the PC Workstation’s cover without first

removing the power cord from the power outlet and any connection to

a telecommunications network. Always replace the cover before

switching the PC Workstation on again.

Safety Information

WARNING There is a danger of explosion if the battery is incorrectly installed. For

your safety, never attempt to recharge, disassemble, or burn an old

battery. Only replace the battery with the same or equivalent type, as

recommended by the manufacturer. The battery in this PC is a lithium

battery which does not contain any heavy metals. Nevertheless, in

order to protect the environment, do not dispose of batteries in

household waste. Please return used batteries either to the shop from

which you bought them, to the dealer from whom you purchased your

PC, or to HP so that they can either be recycled or disposed of in the

correct way. Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a

lightning storm. Never install telephone jacks in wet locations unless

the telephone line has been disconnected at the network interface.

Introduction

Never touch uninsulated telephone wires or terminals unless the

telephone line has been disconnected at the network interface. Use

caution when installing or modifying telephone lines. Avoid using a

telephone (other than a cordless type) during a lightning storm. There

may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications board without first

removing the connection to the telephone network.

Your PC Workstation Does Not

Start Correctly

Symptom Type of Problem

Case 1

When the power button is pressed, the PC

Workstation shows no sign of activity at all:

•Monitor is blank.

•No hard disk drive or fan noise.

•MaxiLife status panel does not light up.

•PC Workstation may not be correctly

connected to the power supply.

Refer to page 9.

Case 2

When the power button is pressed, the PC

Workstation appears to boot, but monitor remains

blank:

•Hard disk drive and fan can be heard.

•Status LED is GREEN.

•MaxiLife status panel displays system

booting.

•Monitor may be badly connected or not

switched on.

Refer to page 11.

Case 3

When the power button is pressed, the PC

Workstation does not boot:

•Monitor remains blank.

•Status LED is RED.

•Beep code emitted.

•MaxiLife status panel displays an error message

with a sad face .

•HP MaxiLife has detected a hardware

configuration error. A component may be

badly connected inside the PC Workstation.

Refer to page 13.

Case 4

When the power button is pressed, the PC

Workstation starts to boot and there is activity on

the monitor:

•Boot process fails with an error message.

•Status LED is RED.

•MaxiLife status panel displays a sad face and

a POST error message.

•Configuration error has been detected by the

POST (Power-On Self Test).

Refer to page 17.

Case 5

When the power button is pressed, the PC

Workstation starts to boot and there is initially

some activity on the monitor, but then:

•Screen becomes blank.

•Image is corrupt.

•Video card may be improperly installed or

incorrectly configured.

•Hard disk drive failure or not accessible.

Refer to page 19.

1 Your PC Workstation Does Not Start Correctly

Helpful Information

Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13.

EMU (Error Message Utility) Description Refer to page 17.

Beep Code Table Refer to page 14.

If You Have Forgotten Your BIOS Password Refer to page 30.

Troubleshooting BIOS Problems:

•Updating the BIOS. Refer to page 34.

•Restoring BIOS Default Settings. Refer to page 34.

•Clearing the CMOS. Refer to page 35.

•Recovering the BIOS (Crisis Mode). Refer to page 36.

System Board Switches. Refer to page 37.

Using the HP Setup Program. Refer to page 38.

Troubleshooting Hardware With HP e-DiagTools. Refer to page 43.

1 Your PC Workstation Does Not Start Correctly

Case 1 — If There Is No Activity At All

When the power button is pressed, the PC Workstation appears to boot

(sound from the hard disk drive and fan, and status LED is red), but

the monitor is blank.

•Monitor is blank.

•No hard disk drive or fan noise.

•MaxiLife status panel does not light up or display any messages.

NOTE Before removing the cover, always switch off the display and PC

Workstation. Disconnect the power cord and any accessory cables.

When checks have been completed, close the PC Workstation and

reconnect the power cord and accessory cables. Verify that the PC

Workstation boots correctly.

Symptom... Check that... How...

PC Workstation does not start –

the status LED indicator is not

illuminated.

You can access the MaxiLife status panel. Press one of the LCD control buttons to activate MaxiLife. If it

comes to life, the power cord is connected.

If it doesn’t, follow the troubleshooting steps below.

The power cord is correctly connected. Connect the power cord to a grounded power outlet and the

PC Workstation.

The power outlet is working. Plug a light into the grounded power outlet and check that it

comes on.

The voltage switch is correctly set (located

on the rear of the PC Workstation).

1Disconnect the power cord.

2Select the correct setting.

3Reconnect the power cord.

4Start the PC Workstation.

If the PC Workstation still does not start

Check that... How...

None of the internal devices are causing the

problem.

1Remove internal power connectors from all internal

devices (except for the system board).

2Reconnect the power cord.

3Reconnect the power connectors one by one to the internal

devices to see if a device is defective.

4If a device is found to be defective, contact HP Support or

your authorized dealer.

Continued on the next page ➩

1 Your PC Workstation Does Not Start Correctly

Case 1 — If There Is No Activity At All

If the PC Workstation still does not start

There is not a problem with the power

supply unit.

1Replace the power supply unit by a known working power

supply from the same model of PC.

2If the PC Workstation starts, contact HP Support or your

authorized dealer. The power supply unit might need

replacing.

If the problem persists, contact HP Support or your authorized dealer

Symptom... Check that... How...

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