HP D7171A - NetServer - LPr Manual de usuario

OVERVIEW

HP's Mission Critical Server Suite for Windows NT

(MCSS/NT) delivers a server solution backed by a

99.9% uptime commitment. Included in the turnkey

bundle are hardware, software, support and

installation.

PRODUCT

Includes (2) clustered HP LXr8000 NetServers

•Hardware: (2) clustered HP LXr8000 NetServers

with high capacity external storage

•Software: Microsoft Cluster Server

•Management: HP OpenView Network Node

Manager, ManageX and other tools as appropriate

SERVICE AND SUPPORT

Includes installation, configuration and an enhanced

version of HP's Critical Systems Support (CSS/NT)

complete with proactive services and the highest levels

of reactive support.

•CSS/NT Proactive Services: Key modules

designed to prevent problems include: Proactive

Prevention, Managed Change, Performance

Optimization and Expert Technical Advice

•CSS/NT Hardware Reactive Support: 6 Hour

Call to-Repair with a commitment to repair your

hardware within a maximum of 6 hours

•CSS/NT Software Reactive Support: Priority

Recovery provides industry leading escalation

paths to Microsoft R&D and time-based

commitments for permanent fixes

•Configuration Installation: Included at no extra

charge

•Pre-sales Assistance: High Availability Solutions

Plan (HASP)

•Uptime Commitment: 99.9% uptime for clustered

file system access (8.67 hours maximum

unscheduled downtime during a one year period)

•Covered Events: Data storage resources are

inaccessible or system failure or switchback is

taking place rendering the operating system

temporarily inaccessible

•Key Exclusions: Planned downtime, data and

application recovery time, operator error, data

center environment failure or system bottlenecks

•Remedy: A credit towards 1 free month of service

•Availability: Q1, '99

Fact Sheet

September 15, 1998

HP Mission Critical Server Suite for Microsoft

Windows NT

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