Hitachi HCX5000I Manual de usuario
HCXTD840
Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
(770) 446-8820
HCX5000 Systemi
Release 9.0
Attendant Operations
SelecSet 500A
User Guide
HCXTD840, Issue 1, July 2001 iii
Table of Contents
Preface
1 About Your SelecSet 500A
The Display .............................................................................. 1-3
Displaying Caller ID Information ............................................1-7
Displaying Programmable Key Information............................1-9
Displaying VIP and Language Status.....................................1-10
Keys........................................................................................ 1-12
Fixed Keys.............................................................................. 1-13
About Call Appearance Keys (CAPs).................................... 1-16
Soft Keys................................................................................ 1-18
Programmable Keys ............................................................... 1-20
Suggested Programmable Keys.............................................. 1-21
Optional Programmable Keys ................................................1-23
Key Lamps ............................................................................. 1-26
Basic Operations..................................................................... 1-27
Calling .................................................................................... 1-28
Placing An Outside Call.........................................................1-29
Placing an Outside Call for an Idle Station............................1-30
Answering .............................................................................. 1-31
Answering Returned Calls (Recalls)......................................1-33
Answering Coverage Calls..................................................... 1-35
Answering Multiple Calls ...................................................... 1-37
Holding................................................................................... 1-38
Holding a Single Call .............................................................1-39
Holding Multiple Calls (Soft Park) ........................................1-41
Transferring ............................................................................ 1-42
Switchhook-Flash To Transfer Calls......................................1-44
Conferencing .......................................................................... 1-46
Bridged CAPs to Create a Conference...................................1-48
Creating a Multi-party Conference.........................................1-50
Messaging............................................................................... 1-52
Breaking Into a Busy Station.................................................. 1-60
TABLE OF CONTENTS SELECSET 500A USER’SGUIDE
iv HCXTD840, Issue 1, July 2001
2 Additional Operations
Soft Key-Controlled Features..........................................................2-3
Registering Call Restrictions....................................................2-5
Canceling Call Restrictions ......................................................2-7
Coverage...................................................................................2-8
Registering Coverage................................................................2-9
Canceling Coverage................................................................2-11
Credit Limit ............................................................................2-13
Controlling Credit Limit.........................................................2-15
Do-Not-Disturb.......................................................................2-19
Ringing a Do-Not-Disturb Station..........................................2-24
Transferring to a Station in Do-Not-Disturb...........................2-25
Receiving Forwarded Calls from DND Stations....................2-26
Setting the System Clock........................................................2-28
Wakeup/Reminder Calls.........................................................2-32
Registering a Wakeup/Reminder Call.....................................2-33
Canceling a Wakeup/Reminder Call.......................................2-35
Registering a Second Wakeup Call.........................................2-36
Canceling a Second Wakeup Call...........................................2-39
Registering a Repeat Wakeup.................................................2-41
Displaying and Providing a VIP wakeup................................2-43
Viewing the Cost of Calls.......................................................2-46
Other Feature Operations..............................................................2-47
Assigning an Account Code ...................................................2-47
Alarm Indications ...................................................................2-50
Receiving a Combined Alarm ................................................2-50
Receiving a System Alarm .....................................................2-51
Receiving a PMS Alarm.........................................................2-52
Receiving a VMS Alarm ........................................................2-52
Receiving an Answer Detection Alarm..................................2-53
Receiving a Wakeup/Reminder Call Alarm............................2-53
Receiving a Long Trunk Alarm..............................................2-55
Receiving an E911 Alarm.......................................................2-56
Receiving a Line Lockout Alarm ...........................................2-57
Announced Calls.....................................................................2-58
SELECSET 500A USER’SGUIDE TABLE OF CONTENTS
HCXTD840, Issue 1, July 2001 v
Answering Another Phone......................................................2-59
Answering a Specific Line......................................................2-60
Attendant Continuous Ringing...............................................2-61
Blocking and Sending Caller ID.............................................2-62
Blocking Calls Between Guest Rooms...................................2-66
Calling Out on a Specific Trunk.............................................2-67
Camping-on to a Busy Station................................................2-68
Checking a Trunk....................................................................2-70
Code Calls...............................................................................2-72
Dialing Frequently Called Numbers.......................................2-74
Extending an Incoming Data Call to a Station .......................2-76
Intercom (ICOM) Calls...........................................................2-77
Night Service..........................................................................2-78
Paging.....................................................................................2-79
Parking a Call .........................................................................2-82
Recording a Conversation.......................................................2-83
Redialing Numbers.................................................................2-85
Sending Pushbutton Tones......................................................2-87
Training Attendant Operators.................................................2-89
Trunk Answer From Any Station (TAFAS)............................2-90
Programming Your SelecSet 500A ...............................................2-92
Programming an Autodial Number ........................................2-95
Canceling a Feature ................................................................2-96
Labeling Instructions..............................................................2-97
Quick Reference Sheet..................................................................2-99
Appendix: Testing the Console
Entering Test Mode..................................................................A-2
Demonstrating Ringing Frequencies .......................................A-6
Changing the Ringing Level....................................................A-7
Demonstrating Default Ringing Patterns.................................A-9
Determining if a Data Adapter is Assigned...........................A-11
Displaying Your Console ROM Level...................................A-12
Testing the Liquid Crystal Display........................................A-13
Index
TABLE OF CONTENTS SELECSET 500A USER’SGUIDE
vi HCXTD840, Issue 1, July 2001
HCXTD840, Issue 1, July 2001 vii
List of Figures
Figure 1-1: SelecSet 500A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Figure 1-2: SelecSet 500A Liquid Crystal Display . . . . . . . . . . . 1-3
Figure 1-3: 500A fixed keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 1-4: Illustration of CAPs 1 through 4 . . . . . . . . . . . . . . . 1-16
Figure 1-5: 500A soft keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Figure 1-6: Soft key menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Figure 1-7: 500A programmable keys . . . . . . . . . . . . . . . . . . . . 1-20
Figure 2-1: Recording jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-84
Figure 2-2: Programmable key numbering. . . . . . . . . . . . . . . . . 2-94
Figure 2-3: Example of key labeling . . . . . . . . . . . . . . . . . . . . . 2-98
Figure A-1: Attendant console control panel . . . . . . . . . . . . . . . . A-2
Figure A-2: Console test display . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Figure A-3: Console test display. . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Figure A-4: Normal ringing level (volume) . . . . . . . . . . . . . . . . . A-7
Figure A-5: Ringing level changed to low . . . . . . . . . . . . . . . . . . A-7
Figure A-6: Default for station-to-station calls. . . . . . . . . . . . . . . A-9
Figure A-7: Displaying another ringing pattern . . . . . . . . . . . . . . A-9
Figure A-8: Displaying data adapter assignment . . . . . . . . . . . . A-11
Figure A-9: Displaying console ROM version . . . . . . . . . . . . . . A-12
Figure A-10: Display LCD test. . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
LIST OF FIGURES SELECSET 500A USER’SGUIDE
viii HCXTD840, Issue 1, July 2001
HCXTD840, Issue 1, July 2001 ix
List of Tables
Table 1-1 SelecSet 500A Fixed Keys. . . . . . . . . . . . . . . . . . . . . . 1-14
Table 1-2 Suggested programmable keys. . . . . . . . . . . . . . . . . . . 1-21
Table 1-3 Optional programmable keys . . . . . . . . . . . . . . . . . . . . 1-23
Table 2-1 Call restriction levels . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Table 2-2 Summary of credit limit types . . . . . . . . . . . . . . . . . . . 2-13
Table 2-3 SelecSet 500A Programmable Keys. . . . . . . . . . . . . . . 2-92
Table A-1 Description of Key Labels and Functions . . . . . . . . . . . A-4
LIST OF TABLES SELECSET 500A USER GUIDE
x HCXTD840, Issue 1, July 2001
PREFACE
HCXTD840, Issue 1, July 2001 xi
PREFACE
About this
section This preface includes a description of the purpose,
contents and use of this document, along with an overview
of how the document is organized.
Purpose The purpose of this guide is to describe SelecSet 500A™
attendant operations for both WelCOMM®(hotel/motel)
and COMMerce®(business) systems. Differences
between WelCOMM and COMMerce terminology are
noted.
About the
features
selected for
your phone
Your SelecSet 500A may not be set up to perform all the
operations described in this document. However, your
system administrator has carefully selected the features
assigned to your phone.
When your
phone system
is part of a
network
If your phone system is part of a private network (separate
phone systems sharing resources through direct
connections), attendant operations may differ slightly.
Contact your system administrator and refer to the online
Networking Application Notes (HCXTD960) for more
information.
Este manual sirve para los siguientes modelos
1
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