10 Heatsail DOME®
4. Warranty conditions
4.1. Warranty
Your DOME comes with a two year, limited warranty. The original invoice
will serve as your proof of purchase. This warranty does not aect the
buyer’s rights by virtue of the national legislation regarding the sale of
consumer goods.
This warranty is only valid if the DOME’s installation and maintenance
have been carried out in accordance with the applicable standards
and regulations and instructions for the installation, use, cleaning and
maintenance of the product, by qualified individuals who satisfy the
legal requirements.
The warranty term will commence from the date the goods were delivered.
Any defective goods will be reveiwed by an authorized Heatsail distributor.
Once Heatsail has deemed a fault as a warranty situation, the Heatsail
unit(s) will be brought to a local distributor for repair and returned in a timely
manner. Heatsail and its distributors will not award any compensation
for any direct or indirect damage resulting from, or relating to, using the
product.
The replaced parts will be under warranty for the remainder of the warranty
period from the date the goods are delivered.
4.2. Warranty exclusions
• The conditions for activating the warranty were not met.
• The parts appear to be defective as a result of negligence or
inappropriate use or incorrect maintenance.
• The installation has not been carried out in accordance with the legal
standards and not in accordance with the instructions provided in
the user manual.
• Any damage caused as a result of weather conditions, chemical and
electrochemical reactions, improper use, natural disasters, electrical
discharge, fire, a defective electrical installation, modifications or
mishandling to packaging, the handle and the electrical wiring.
• Any damage caused by transport.
