Commonly Asked Questions
My HandyTone does not work.
1. Check to ensure you have broadband connectivity.
For the HT to work, you must have internet
connectivity. If you are unable to browse the
internet, contact your Internet Service Provider to
troubleshoot your connection.
2. The HT generates its own dial tone. If you do not
hear a dial tone, check to see your HT is powered
and your phone is directly connected to the HT via
a phone line into the ‘phone’ port.
I hear a dial tone, but I can not place a call.
Router: ensure the Ethernet cable is connected to both
the HT and the router via the LAN/WAN ports. Verify
green LED status for both the router port and the HT
LAN port. If there is no green light, connect to an
alternate port and/or replace the Cat 5 RJ-45 cable
connecting the two devices.
No Router: Verify green LED status for the HT WAN
port and the modem port. If there is no green light, re-
connect the devices and/or replace the Cat 5 RJ-45
cable connecting the two devices.
Still need help?
Contact your local provider / retail outlet for support.
You will need to know your type of internet connection,
and your router/modem name and model.
Equipment Packaging & Overview
1. Power Cable This plugs into your HT and the wall
outlet.
2. WAN Port
(RJ-45) Customer Router: connect the WAN
port with an Ethernet cable to an
available port on the router.
No Router: Connect the Ethernet
cable from the cable/DSL modem to
this port.
3. LAN Port*
(RJ-45) Customer Router: Not used
No Router: connect the LAN port with
an Ethernet cable to your modem
Ethernet port.
4. Phone Port
(RJ-11) Connect a phone line into this port for
multiple lines (fax, additional phones).
You can purchase a phone splitter from
a home improvement store.
5. Line
(RJ-11) This port can be used if you have
existing phone service from a local
telephone company. This can be used
in case of emergency or for backup.
Standard Set-up
Grandstream HT Series
HT-286/386 does not have a LAN Port. Follow
Standard Set-up. Do not plug in the HT until instructed.
1. Unplug the cable/DSL modem and turn-off your
computer.
2. Disconnect the Ethernet cable from your computer
and plug it into the WAN port of the HT.
3. Connect the second Ethernet cable (included in
package) to both the computer’s Ethernet port and
the HT Lan port.
4. Connect your telephone to the ‘phone’ port in the
back of the HT using a phone line.
5. Power on the Cable/DSL modem. Wait until the
modem is fully powered before continuing with set-
up. (all lights green)
6. Plug in the HT. Be sure the HT is plugged in as
well.
7. Turn on your computer. Verify HT is powered and
LED is green. (approximately 5 minutes to upgrade
firmware)
8. Now you must configure your HT with the ITSP of
choice.
Router Set-up
Grandstream HT Series
Do not plug in the HT until instructed. Router set-up
requires an additional LAN port on your router.
1. Connect the Ethernet cable (included in package) to
both the router’s LAN port and the HT Wan port.
2. Connect your telephone to the ‘phone’ port in the
back of the HT using a phone line.
3. Power on the Cable/DSL modem and router. Wait
until the modem and router is fully powered before
continuing with set-up. (all lights green – usually two
minutes)
4. Plug in the HT. Be sure the HT is plugged in as
well.
5. Turn on your computer. Verify HT is powered and
LED is green. (approximately 5 minutes to upgrade
firmware)
6. Now you must configure your HT with the ITSP of
choice.
7. If necessary, reboot your router/modem.
RJ11
FXS Port
