Gateway SX2885 Manual de usuario

Table of Contents - 1

Quick Start Guide

Gateway desktop series

TABLE OF CONTENTS

Starting your computer 3

Registration........................................................ 3

Software installation........................................... 3

Recovery............................................................ 3

Having trouble?.................................................. 3

Recovery 5

Gateway Recovery Management ...................... 5

Creating recovery discs .............................. 5

Recovering your system .................................... 6

Types of recovery ....................................... 7

Regulatory information 11

Environment 18

Software license 20

2 - Quick start guide

Gateway desktop series Quick Guide

Original Issue: 22 March 2012

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Gallery. Then share them on Facebook, YouTube™ or Windows Live.

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using Bing™, so you can make faster, more informed decisions.

Please use this space to write down important information about

your computer.

Product name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Place of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . .

isit registration.gateway.com and discover the benefits of being a customer of

ateway.

Remark: All images are for reference purposes only. Actual configuration may vary.

Starting your computer - 3

STARTING YOUR COMPUTER

Thank you for purchasing this Gateway computer!

This guide has been designed to introduce you to the features of your

computer and assist in your computing experience.

After setting up and starting your computer, as shown in the setup

instructions, it will ask you questions that will help you connect to the

Internet. Your computer will then configure installed software.

REGISTRATION

When using your computer for the first time, it is recommended that you

• Faster service from our trained representatives.

• Membership in the Gateway community: receive promotions and

participate in customer surveys.

• The latest news from Gateway.

How to register

During the initial startup of your computer, a window will invite you to

you'll see contains optional fields that will help us to provide you with a

more personable customer service experience.

Another option

Another way to register your Gateway product is to visit our website at

registration.gateway.com. Choose your country and follow the simple

instructions.

After registering, you will be sent a confirmation email with important

information that you should keep in a safe place.

SOFTWARE INSTALLATION

Your computer will automatically install software and prepare your

computer for use. This may take some time, please do not turn off your

computer; wait until the installation has finished.

RECOVERY

You should create recovery discs as soon as you are able. The Gateway

Recovery Management program allow you to create recovery discs and

then to restore or reinstall applications and drivers provided by Gateway.

You will need a pack of writable DVDs.

HAVING TROUBLE?

Gateway provides several options to support your purchase.

4 - Quick start guide

Gateway support

Make sure you write down your computer serial number, date and place of

purchase and model name on the area provided in this guide; save your

proof of purchase. Before you call us, please write down any error

message that accompanies the problem, and have the computer in front of

you and switched on if possible. Having these items to hand when

contacting us will ensure better and quicker service.

Gateway website

Remember to visit www.gateway.com - Check out the support section for

up-to-date information, help, drivers and downloads.

Warranty and contact information

You can find information about the warranty for your computer and how to

contact technical support in your computer’s Warranty.

Recovery - 5

RECOVERY

GATEWAY RECOVERY MANAGEMENT

Gateway Recovery Management is only available with a preinstalled

Windows operating system.

If your computer experiences problems that are not recoverable by other

methods, you may need to reinstall the Windows operating system and

factory-loaded software and drivers. To ensure you can recover your

computer when needed, you should create a recovery backup as soon as

possible.

Creating recovery discs

To reinstall using discs, you must create a set of recovery discs

beforehand. Throughout the process, you will be guided by on-screen

instructions. Please read them carefully!

1. Click on Start > All Programs > Gateway, then click on Gateway

Recovery Management.

2. To create recovery discs for the hard drive’s entire original contents,

including Windows and all factory-loaded software and drivers, click

Create Factory Default Disc.

- OR -

To create recovery discs for only the factory-loaded software and drivers,

click Create Drivers and Applications Backup Disc.

Important: We recommend that you create each type of recovery

disc as soon as possible.

6 - Quick start guide

The Create Factory Default Backup dialog box opens.

This dialog box tells you the number of blank, recordable discs you will

need to complete the recovery discs. Make sure that you have the

required number of identical, blank discs ready before continuing.

3. Insert a blank disc into the drive indicated in the Backup to list, then click

Next. You will be shown the backup progress on the screen.

The drive ejects each disc as it completes burning it.

4. Remove the disc from the drive and mark it with a permanent marker.

Important: Write a unique, descriptive label on each disc, such as

‘Windows Recovery Disc 1 of 2’ or ‘Apps/Drivers Recovery disc’.

Make sure you keep the discs in a safe place that you will

remember.

5. If multiple discs are required, insert a new disc when prompted, then

click OK. Continue until the process is complete.

RECOVERING YOUR SYSTEM

If Gateway support did not help fix your problem, you can use the

Gateway Recovery Management program. This will restore your computer

to the same state as when you purchased it, while giving you an option to

retain all settings and personal data for later retrieval.

Recovery - 7

To recover your system:

1. Perform minor fixes.

If only one or two items of software or hardware have stopped working

correctly, the problem may be solved by reinstalling the software or the

device drivers.

To recover software and drivers that were pre-installed at the factory, see

“Recovering pre-installed software and drivers” on page 7.

For instructions on reinstalling software and drivers that were not pre-

installed, see that product’s documentation or technical support Web

site.

2. Revert to a previous system condition.

If reinstalling software or drivers does not help, then the problem may be

solved by returning your system to a previous state when everything was

working correctly.

For instructions, see “Returning to a previous system condition” on page

3. Reset your system to its factory condition.

If nothing else has solved the problem and you want to reset your system

to factory condition, see “Returning your system to its factory condition”

on page 8.

Types of recovery

Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall the software and

device drivers that came pre-installed on your computer from the factory.

You can recover using either your hard drive or the backup you have

created.

• New software - If you need to recover software that did not come pre-

installed on your computer, you need to follow that software’s installation

instructions.

• New device drivers - If you need to recover device drivers that did not

come pre-installed on your computer, follow the instructions provided

with the device.

To recover your pre-installed software and drivers:

1. Click on Start > All Programs > Gateway, then click on Gateway

Recovery Management. Gateway Recovery Management opens.

- OR -

If you are recovering from your driver and application recovery backup,

insert it into the disc drive, then go to Step 3 after the Gateway Application

Recovery main menu opens.

2. Click on the Restore tab, then click Reinstall Drivers or Applications.

The Gateway Application Recovery main menu opens.

8 - Quick start guide

3. Click on Contents. A list of software and device drivers opens.

4. Click on the install icon for the item you want to install, then follow the

on-screen prompts to complete the installation. Repeat this step for

each item you want to reinstall.

Returning to a previous system condition

Microsoft System Restore periodically takes ’snapshots’ of your system

settings and saves them as restore points. In most cases of hard-to-

resolve software problems, you can return to one of these restore points to

get your system running again.

Windows automatically creates an additional restore point each day, and

also each time you install software or device drivers.

Help: For more information about using Microsoft System Restore,

click Start, then click Help and Support. Type windows system

restore in the Search Help box, then press Enter.

To return to a restore point:

1. Click on Start > Control Panel > System and Security > Action

Center, then click on Recovery.

2. Click on Open System Restore, then Next.

3. Click on he restore point you want, click on Next, then Finish. A

confirmation message box appears.

4. Click on Yes. Your system is restored using the restore point you

specified. This process may take several minutes, and may restart your

computer.

Returning your system to its factory condition

If your computer experiences problems that are not recoverable by other

methods, you may need to reinstall everything to return your system to its

factory condition. You can reinstall using either your hard drive or the

recovery discs you have created.

Caution: This complete recovery deletes everything on your hard

drive, then reinstalls Windows and all software and drivers that

Recovery - 9

were pre-installed on your system. If you can access important

files on your hard drive, back them up now.

• If you can still run Windows, see “Recovering from within Windows”

below.

• If you cannot run Windows and your original hard drive is still working,

see “Recovering from the hard drive during startup” on page 9.

• If you cannot run Windows and your original hard drive has been

completely re-formatted or you have installed a replacement hard drive,

see “Recovering from your recovery discs” on page 10.

Recovering from within Windows

To reinstall Windows and all pre-installed software and drivers:

1. Click on Start > All Programs > Gateway, then click on Gateway

Recovery Management. Gateway Recovery Management opens.

2. Click on the Restore tab, then Restore system to factory default. The

Confirm Restoration dialog box opens.

3. Click on Yes, then Start. A dialog box displays information about the

hard drive that the operating system will be recovered to.

Caution: Continuing the process will erase all files on your hard

drive.

4. Click on OK. The recovery process begins by restarting your computer,

then continues by copying files to your hard drive. This process may

take a while, but a Gateway Recovery Management screen shows you

its progress.

When the recovery has finished, a dialog box prompts you to restart your

computer.

5. Click on OK. Your computer restarts.

6. Follow the on-screen prompts for first-time system setup.

Recovering from the hard drive during startup

To reinstall Windows and all pre-installed software and drivers:

1. Turn on your computer, then press Alt+F10 during startup. Gateway

Recovery Management opens.

2. Click on Restore system from factory default.

Caution: Continuing the process will erase all files on your hard

drive.

3. Click on Next. Your hard drive’s original, factory-loaded contents are

recovered. This process will take several minutes.

10 - Quick start guide

Recovering from your recovery discs

To reinstall Windows and all pre-installed software and drivers:

1. Turn on your computer, insert the first system recovery disc into your

optical disc drive, then restart your computer.

Caution: Continuing the process will erase all files on your hard

drive.

2. If it is not already enabled, you must enable the F12 Boot Menu:

1. Press F2 when starting your computer.

2. Use the left or right arrow keys to select the Main menu.

3. Press the down key until F12 Boot Menu is selected, press F5 to

change this setting to Enabled.

4. Use the left or right arrow keys to select the Exit menu.

5. Select Save Changes and Exit and press Enter. Select OK to

confirm.

6. Your computer will restart.

3. During startup, press F12 to open the boot menu. The boot menu allows

you to select which device to start from, such as the hard drive or an

optical disc.

4. Use your arrow keys to select the line CDROM/DVD (this line may start

with ’IDE 1...’), then press Enter. Windows installs from the recovery

disc you inserted.

5. Insert the second recovery disc when prompted, then follow the on-

screen prompts to complete the recovery.

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