Estos CSTA Manual de usuario

estos ECSTA for Panasonic

4.0.9.4411

estos ECSTA for Panasonic

1Introduction..................................................................................................................................................................... 4

2ECSTATapiforPanasonic................................................................................................................................................ 6

2.1 Requirements......................................................................................................................................................... 6

2.2 Installation............................................................................................................................................................. 7

2.3 DriverManagement................................................................................................................................................ 7

2.4 Configuretelephone system.................................................................................................................................. 7

2.5 GeneralSettings..................................................................................................................................................... 8

2.6 LineSettings........................................................................................................................................................... 8

3LocationSettings........................................................................................................................................................... 10

3.1 AdvancedSettings ............................................................................................................................................... 10

3.2 PhoneNumberFormat........................................................................................................................................ 10

3.3 Licenses................................................................................................................................................................ 12

3.4 Supported TAPIoperations ................................................................................................................................. 13

4estosCSTAMultiplexerfor Panasonic........................................................................................................................... 17

4.1 Requirements....................................................................................................................................................... 17

4.2 Configuretelephone system................................................................................................................................ 18

4.3 Installation........................................................................................................................................................... 18

4.4 Connectionto thePBX system............................................................................................................................. 19

4.5 CSTAServer.......................................................................................................................................................... 19

4.6 ServerService....................................................................................................................................................... 19

4.7 SupportedCSTAFunctions.................................................................................................................................. 20

5InfoaboutestosECSTA forPanasonic.......................................................................................................................... 22

estos ECSTA for Panasonic

1Introduction

CSTA Multiplexer

estos CSTA Multiplexer for Panasonic is aCSTAServer that allows multiple CSTAApplications toaccess the

PanasonicPBX system. TheCSTAInterfaceofthe PanasonicPBXsystemmayonly be used by oneCSTA

Application at the same time. Using theestos CSTA Multiplexer for Panasonic, the interface is accessibleby

multiple applicationsatthesame time.

See also Tapi Driver.

Forinstallation of the driver seeDriver Installation.

For administration ofthe driver seeDriver Administration.

estos ECSTA for Panasonic

Using the driver in the network

After installing the driver, youmayuse allconfigured line devices on the server as TAPI-lines. Ifyou are using

a server based CTI Software,youmay installit now. To have theTAPI-devicesavailable on allworkstations,

the TAPI-driver must be distributed inthe network. There are thefollowing options:

1. estos UCServer

The estos UCServeris aCTI/UCCserver softwarewhichdistributes thetelephony information across

the network using agraphical client or amulti-line TAPI driver. Workgroups, domains, Active

Directory® and Terminal Server aresupported.

2. estos CallControlGateway

The estos CallControlGateway for Lync/OCS is a gateway that connects the TAPI-lines with the

Lync/OCS server. This enables theLync/OCSclient tousetraditional telephone devices viaRemote

Call Control (RCC).

3. Windows® Telephony Server

The Windows® Telephony Server is acomponent of Windows® server operating systems since

Windows® NT. Youwill need adomain. Theservice islimited todomain users.

estos ECSTA for Panasonic

2ECSTA Tapi for Panasonic

estos ECSTA for Panasonic canbeused to controland monitor telephone devices attached to a Panasonic

PBXsystem. The drivercanbeinstalledinmultipleinstances. Eachdriver instance supportstheconnection

toonePBXsystem.

Theconnectionto the PBX systemisestablishedusingCSTAPhaseIII.

Theconnection may beestablished usingLAN (TCP/IP)only.

Super-Twin Features

The driver supports the Super-Twin feature. A DECT system phone ispaired toadesk phone. Thedriver

automatically detects this situation. Whenmakinganoutbound call usingthe DECTphone, it cannot

automatically dial handsfree. It is required to pressthe hookswitch on the DECTphone.

The driver can automatically load allcurrently available devices fromthePBX system.

ForInstallationofthe driverseeDriverInstallation.

For administration and configuration of the driver see Driver Administration.

2.1 Requirements

APanasonicPBX system is required.Thefollowingseries are supported:

KX-TDA30

KX-TDA50

KX-TDA100/200

KX-TDA600

KX-TDE100/200

KX-TDE600

KX-NCP500/1000

KX-NS Series

KX-NSX Series

Theconnection maybeestablished usingLAN(TCP/IP)only.

Theconnectionto the PBX systemisestablishedusingCSTAPhaseIII.

Licenses in the PBX system:

For the PBX seriesKX-NS a 3rd PartyCTI Link license (Activation Key: KX-NSF101 or KX-NSA020) is required.

For thePBXseriesKX-NSX a 3rdPartyCTI Linklicense(Activation Key:KX-NSXF004)isrequired.

For thePBX seriesKX-NCP/TDE/TDA no 3rd Party CTILink license isrequired.

Tousethisdrivers incombinationwithaKX-NSX seriesPBXs, estos ProCallreleaseversion 5.0.70 or lateris

required.

The estos ECSTA for Panasonic can beinstalled on all Windows® systems thatsupport Microsoft® TAPI 2.0or

higher. The following systems are supported in 32- as well as in 64-bit versions.

Windows® 7

Windows® 8

Windows® 8.1

Windows® 10

Windows Server® 2008

Windows Server® 2008 R2

Windows Server® 2012

estos ECSTA for Panasonic

Windows Server® 2012 R2

2.2 Installation

For installation andadministration ofthe driver seeDriver management.

Whensettingup the driver,followthese steps:

1. Configure telephone system

CheckthePBX Configuration.

2. Run driver setup

Launch the ecstaPanasonic.msi (32 Bit Systems) orecstaPanasonic_x64.msi (64 Bit Systems).

3. Establish the connection to the PBX System

Configure the connection to the PBX system. Each instance of thedriversupports theconnection to

onePBXsystem.

4. Line configuration

The driver to automatically load allcurrently available devices fromthePBX system.

2.3 Driver Management

Installation

Using the Windows®Installer (msi) packet, the driver willbeinstalled onthesystem.

Driver instance

Thedrivercanbe used to connectoneormorePBX systems.ForeachPBXsystem you wanttoconnect,you

must configure one instance of thedriver.

During the installation, an instance inthe alreadyselected driver isregistered attheTapi System.For this

purpose you indicate the necessary data in aWizard inorder toconnectthe driver with thetelephone

system.

Configuration of driver instance

Theconfiguration ofthedriver instancestakesplaceeither via TelephoneandModemoptions inthe Control

Panel orviatheprovided program Advanced Telephone Driveroptions that can befound inthe Control Panel

orStartmenu.

Updates

To install anUpdate start the Windows® Installer Packet (msi).

If aninstanceofthe driver is configured, it will be removed duringtheupdate process. Itwillbe

automatically re-addedafterwards.

Deinstallation

Deinstallation takes place via Windows® Software Administration. IntheDeinstallation, all instances of the

driver are removed from the TapiSystem andthesoftware is uninstalled.

2.4 Configure telephone system

The PBX system configuration can be accessed using thePanasonic PBX Unified MaintenanceConsole.

CTI Port Number

Thedefault setting for theCTIPortNumberis33333.

Required licenses in the PBX system

estos ECSTA for Panasonic

PBX system

Required activation keys

KX-NS Serie

3rd Party CTILink (KX-NSF101 or KX-NSA020)

KX-NSX Series

3rd Party CTILink(KX-NSXF004)

KX-NCP/TDE/TDA series

2.5 General Settings

Connection directly to the PBX system

Theconnection to thePBX systemisestablished using TCP. Enterthe Host Name orIP Address ofthePBX

system. The default port for TCP is 33333.

Connection to the estos CSTA Multiplexer for Panasonic

The connection tothe PBX system isestablished using theCSTA Multiplexer. Enter thehostname orIP

Addressofthe CSTA Multiplexer.Thedefault PortforTCPis33333.

TLS

The connection to the CSTA Multiplexer may be encrypted using TLS. TheCSTA Multiplexer must be

configured for TLSusing avalid certificate. Inthis casethe hostnamefrom the certificatemust be used. The

default port for TLS is 33334.

For theconnection to theCSTA Multiplexer a user name andpassword is required. Enter the CSTA user and

password asconfigured in the CSTAMultiplexer. Thedefault setting isadmin/ admin.

2.6 Line Settings

Here you see alllines, the driveroffers asTapi Lines.Thephone numbers are theinternal callnumbers of

your devices, thenames are usedfordisplay only.

Phone Number Format

The lines canoptionally be indicated as aninternal phone number, for example 123 or canonical

+49(30)12345-123.

You should use canonical phone numbers ifyou use several instances ofTapidriver and thus switch on

several telephone systems at the same time. A canonical phone number consists as follows:

+Countrycode(prefix)Localprefix-extension

In thedialogue Location You can configure the country code, areacode and localdialing prefix.

Manual addition of a line

Give the internal phone number ofthephone. Optionally, aname can also begiven.

Extras - Query available lines

The currently available lines are automaticallyread fromthe PBXsystem.

Extras - Import Text

You can import alist of lines from a text file.The filemust begineverylinewith thephone number.

Optionally, the name can also be splitwith acomma.

estos ECSTA for Panasonic

Extras - Export text

You may export the actuallineconfiguration to atext file.

Attention

After the installation ofthe driver itmay be necessary torestart the computer.

estos ECSTA for Panasonic

3Location Settings

The phone numbers ofthe telephone system aredefined in the Location Settings

Exension Range

Indicate here which internal phone numbers exist inthe phone system. This information isused to

determine the available lines from the phone system.

Location

Indicate here which international phone numbers precede the internal extension numbers.

The input ofthis location information should only be carried out ifyou useseveral driver instances andhave

connectedseveral telephonesystems.Thislocation informationcanonlybeconfigured whentheoptionUse

Location isswitched on. Ifyou enteralocation here,allextension phone numbers areentered fully

international.

Example: With location information'49(89)1234'theextension'100'isformattedas'49(89)1234-100'.

Phone Number Format

The phone number registered from thedriver at the applicationcan be changed withrules. Moreover, you

can also change phone numbers sentby the PC to the telephone system. See Phone number formatting.

3.1 Advanced Settings

Phone Number Format:

Phone Number Format

You may changethe phone number format, that the driver reports tothe applications.You may also

change the phone numbers that aresentfrom thePCto thePBX. See Phone number formatting.

Read names of the lines

Ifthisoption is active thedriverwillreadthephonesnamesfrom the PBX.

Advanced Parameters:

Snapshot foractivecalls

The drivercan validate existing calls.This prevents thatcalls aredisplayedon thePCthatdo no

more exist inthePBX system. Enter atime interval inseconds.

Retry MonitorStart

In case the driver cannot start themonitoringof anextension for example because the extension is

not connected tothePBX, thedriverwill retrythemonitoring at regularintervals.

Enter atime interval inseconds.

3.2 Phone Number Format

You may enterrules for formatting the phone numbers.

The phone numbers that are reported fromthePBX system tothe PC and the numbers that are sendfrom

the PCto thePBX system may bemodified with aSearch andReplace function.

The phone numbers that are sent fromthe Tapi Application to the PBX (make call) may be modified as well.

Each line inthelist contains anoptionif direct textcompare oraregular expression is used.

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