Epson WorkForce Enterprise WF-C17590 Instrucciones de funcionamiento

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EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 1

EPSON WorkForce Enterprise

WF-C17590

WF-C20590

WF-M20590

Supplemental Troubleshooting

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 2

Introduction

Purpose of this guide is to supplement the troubleshooting from the Service Manual. This is not a replacement.

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

EEPROM Data Dump Page 3

EEPROM Data Dump

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 4

On rare occassions, EAI’s Advanced Product Support team may request a technician to obtain EEPROM data.

Before you can do this, you will first need an account created to access Epson’s Adjustment Portal Program and you will need Epson’s

asi_make.exe utility.

Be sure to request these if you do not have them already.

Once your account has been created, please follow these steps:

1. Run the asi_make.exe

2. Click Execute

3. You will be prompted to give the file a name and choose a location to

save the file to. Do not change the .asi extension.

4. Go to https://adj.ebz.epson.net/adjportal/

5. Enter your User ID and Password and click Login

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 5

6. Click Browse and select your saved *.asi file.

7. Click upload.

8. You will receive an e-mail from:

[email protected]son.co.jp

9. Click on the link from the e-mail to download the

Adjustment Portal Program.

This program will ONLY operate from the same

computer that the *.ASI file was created from.

Any significant changes to the computer (such

as major WIndows OS updates) will invalidate

the program. No error messages will occur.

Instead it will simply not proceed beyond the

Login Screen.

To fix, you will need to create and submit a new *.asi file

10. Unzip the downloaded the file and run the

AdjPortalStarter.exe

11. Enter your User ID and Password and click

Login. The next screen will appear after about 20-30

seconds.



EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 6



12. Change the model to WF-C20590 and click Execute

13. When selecting the model for the first time, a window will

appear asking do you accept to download and run the pro-

gram? Click Yes.





EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 7

14. You will need to read/accept the License Agreement. Click

Accept.

15. Make sure the printer is turned on and connected via USB

16. Click Particular function.



EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 8

17. Select EEPROM dump.

18. Click OK.

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 9

19. Click Dump

This function will FAIL if the printer is asleep. Please wake the control

panel prior to clicking Dump.

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19

Page 10

20. A Save As window will open. The default File name

will be the printer’s serial number .EEP. Please do not

change this. Click the Save button.

21. After the file is saved, click the OK button.

22. Follow the prompts to exit and quit the program. Then

e-mail the saved *.eep file to your Epson Support Contact.