Epson PLQ-50 Manual de usuario

User’s Guide

NPD6416-00 EN

Copyrights and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson

Corporation. The information contained herein is designed only for use withthis Epson printer. Epson is not responsible for any

use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,

losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or

unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko

Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable

products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

EPSON is a registered trademark, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, ESC/P, and ESC/P2 are

trademarks of Seiko Epson Corporation.

Microsoft

, Windows

, Windows Server

, and Windows Vista

are registered trademarks of Microsoft Corporation in the

United States and/or other countries.

IBM

is a registered trademark of International Business Machines Corporation.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective

owners. Epson disclaims any and all rights in those marks.

The contents of this manual and the specifications of this product are subject to change without notice.

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Copyrights and Trademarks 2

Contents

Getting to Know Your Printer

Features...............................................................................6

About This Manual

WheretoFindInformation...............................................................7

DescriptionsUsedinthisManual..........................................................7

OperatingSystemVersions...............................................................7

Important Instructions

SafetyInstructions.......................................................................9

Warnings,Cautions,andNotes........................................................9

Hot Parts Caution Symbol............................................................9

ImportantSafetyInstructions.........................................................9

For Users in Russia, Belarus, andKazakhstan...........................................13

RestrictionsonCopying.................................................................14

When using the USB hub (for USBhubmodelsonly).........................................14

Chapter 1 Printer Basics

PrinterParts...........................................................................15

ControlPanel..........................................................................17

Control Panel Buttons and Lights.....................................................17

GuidetotheLCDScreens...........................................................18

Consumableinformation................................................................20

Genuine Epson ribbon cartridge......................................................20

Chapter 2 Paper Handling

Acceptable Paper Condition. . . . . .........................................................22

LoadingPassbooks.....................................................................23

LoadingSingleSheets...................................................................24

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Contents 3

LoadingIDCard.......................................................................25

Chapter 3 Printer Software

About Your Printer Software.............................................................27

UsingthePrinterDriver.................................................................27

Accessing the printer driver fromWindowsapplications..................................28

Accessing the printer driver fromtheStartmenu........................................30

Changing the printer driver settings...................................................32

PrinterDriverSettingsOverview..........................................................34

Printsettings......................................................................34

Uninstalling the PrinterSoftware.........................................................36

Uninstalling the printer driver and EPSON StatusMonitor3..............................36

Chapter 4 Maintenance

ReplacingtheRibbonCartridge...........................................................39

Replacing the ribbon cartridge.......................................................39

CleaningthePrinter....................................................................45

Cleaning the Scanner Glass (for Scanning ModelsOnly)..................................46

TransportingthePrinter.................................................................47

Chapter 5 Troubleshooting

Diagnosing the Problem.................................................................49

Printing Your Printer’s Current Settings...................................................49

LCDModel.......................................................................49

ModelsWithoutLCDScreens........................................................50

Checking Messages on the LCD Screen or ErrorIndicators....................................51

ProblemsandSolutions.................................................................53

PowerSupply......................................................................53

Printing..........................................................................53

Scanning.........................................................................57

PaperHandling....................................................................57

ClearingaPaperJam....................................................................58

PrintingaSelfTest.....................................................................60

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Contents 4

Chapter 6 Where To Get Help

Technical Support Web Site..............................................................62

Contacting Customer Support............................................................62

BeforeContactingEpson............................................................62

HelpforUsersinEurope............................................................63

Help for Users in Singapore..........................................................63

Help for Users in Thailand. . .........................................................63

HelpforUsersinVietnam...........................................................63

HelpforUsersinIndonesia..........................................................64

HelpforUsersinMalaysia...........................................................66

Help for Users in India. .............................................................66

Help for Users in the Philippines.....................................................67

Chapter 7 Product Information

PrinterSpecifications...................................................................68

SystemRequirements...............................................................68

Mechanical.......................................................................68

Electronic.........................................................................71

Electrical.........................................................................74

Environmental....................................................................75

Paper/Media......................................................................75

Magneticstripereader/writer(Magneticstripereadingandwritingmodelsonly).............82

Scanner Specifications (Scanning Models Only).............................................92

General...........................................................................92

ScannableArea....................................................................93

USB Hub Specification (USB hub models only)..............................................94

StandardsandApprovals................................................................94

Safetyapprovals....................................................................94

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Contents 5

Getting to Know Your Printer

Features

Your EPSON PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK 24-pin flatbed dot matrix

printer provides high-quality printing and superior performance in a compact design. Its features

include:

❏PLQ-50M and PLQ-50CSM can also read and write magnetic stripes. These models are referred to

as magnetic stripes reading and writing models in this manual.

❏PLQ-50CS, PLQ-50CSM and PLQ-50CSK have scanning capability. These models are referred to

as scanning models in this manual.

❏PLQ-50, PLQ-50CS, PLQ-50M, and PLQ-50CSM have LCD screen which displays printer status

and guidance messages. These models are referred to as LCD models in this manual.

❏PLQ-50CSM has two USB Hub connectors and can connect multiple USB devices. This model is

referred to as USB Hub model in this manual.

❏The ability to handle a wide range of paper types, including passbook, single sheets, multipart

forms with one original and up to six copies, and ID card (scanner models only).

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Getting to Know Your Printer 6

About This Manual

Where to Find Information

The following manuals are supplied with your Epson printer.

Start Here (paper manual)

Provides information on setting up the printer and installing the software.

User's Guide (this manual)

Provides overall information and instructions on using the printer.

Descriptions Used in this Manual

❏Screenshots of the printer software screens are from Windows 10 unless otherwise specified. The

content displayed on the screens varies depending on the model and situation.

❏Screenshots of the printer LCD screens on LCD models are subject to change without notice. The

contents may vary depending on the product.

❏Illustrations of the printer used in this manual are examples only. Although there may be slight

differences depending on the model, the method of operation is basically the same unless stated.

Operating System Versions

Regarding the operating systems, the explanations in this manual are mainly for Windows users and

terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",

"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2",

"Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003

R2", and "Windows Server 2003" refer to the following operating system. Additionally, "Windows" is

used to refer to all versions.

❏Microsoft

Windows

10 operating system

❏Microsoft

Windows

8.1 operating system

❏Microsoft

Windows

8 operating system

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

About This Manual 7

❏Microsoft

Windows

7 operating system

❏Microsoft

Windows Vista

operating system

❏Microsoft

Windows

XP operating system

❏Microsoft

Windows

XP Professional x64 Edition operating system

❏Microsoft

Windows Server

2019 operating system

❏Microsoft

Windows Server

2016 operating system

❏Microsoft

Windows Server

2012 R2 operating system

❏Microsoft

Windows Server

2012 operating system

❏Microsoft

Windows Server

2008 R2 operating system

❏Microsoft

Windows Server

2008 operating system

❏Microsoft

Windows Server

2003 R2 operating system

❏Microsoft

Windows Server

2003 operating system

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

About This Manual 8

Important Instructions

Safety Instructions

Warnings, Cautions, and Notes

Warnings

must be followed carefully to avoid bodily injury.

Cautions

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of your printer.

Hot Parts Caution Symbol

This symbol is placed on the print head and other parts to indicate that

they may be hot. Never touch those parts just after the printer has been

used. Let them cool for a few minutes before touching them.

Important Safety Instructions

Read all of these safety instructions before using the printer. In addition, follow all warnings and

instructions marked on the printer itself.

Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the

following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

When setting up the printer

❏Do not place the printer on an unstable surface or near a radiator or heat source.

❏Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted or placed

at an angle.

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Important Instructions 9

❏Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as

this restricts ventilation.

❏Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects

through the slots.

❏Leave adequate room around the printer for easy operation and maintenance.

❏When connecting this product to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a

connector in the wrong orientation may damage both devices connected by the cable.

❏Use only the type of power source indicated on the printer’s label. If you are not sure of the power

supply specifications in your area, contact your local power company or consult your dealer.

❏Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same

circuit as photocopiers or air control systems that regularly switch on and off.

❏Do not use a damaged or frayed power cord.

❏The power cord should be placed to avoid abrasions, cuts, fraying, crimping, kinking, and other

damage.

❏If you use an extension cord with the printer, make sure the total ampere rating of all devices

plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total

ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet’s

ampere rating.

❏Use only the power cord that comes with this product. Use of another cord may result in fire or

electric shock.

❏This product’s power cord is for use with this product only. Use with other equipment may result

in fire or electric shock.

❏Be sure the AC power cord meets the relevant local safety standards.

❏Avoid using or storing the printer in places subject to rapid changes in temperature and humidity.

Also keep it away from direct sunlight, strong light, heat sources, or excessive moisture or dust.

❏Avoid places subject to shocks and vibrations.

❏Place the printer near a wall outlet where you can easily unplug the power cord.

❏Keep the entire computer system away from potential sources of electromagnetic interference,

such as loudspeakers or the base units of cordless telephones.

PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide

Important Instructions 10

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