Quick Reference Guide | D210E
Key buttons
Purchase
1. Key in the purchase amount and press ENTER
2. Present terminal to customer – they will be
prompted on screen to PRESENT/ INSERT
3. Customer taps or inserts
a. Insert - customer follows screen prompts to
select account and enter PIN
b. Tap - for transactions over $100 the customer
will be prompted to enter their PIN
4. Terminal displays ACCEPTED or DECLINED
result
5. Receipt will be oered (depending on receipt
print/prompt settings)
Loading Paper
1. Squeeze and pull printer cover release ap to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
Manual Log On: MENU > MANUAL LOGON
Reprint last receipt: MENU > REPRINT
Changing terminal font size: MENU > MISCELLANEOUS >
PRINTER OPTION > PRINTER FONT.
Press YES to change font size
Press CANCEL to return to your idle screen
Common Admin Functions
Changing your Terminal Network Connection
3G Connection
1. Select MENU
2. Select MISCELLANEOUS (7)
3. Scroll DOWN and select COMMS SETTINGS (8)
4. Select CHANGE COMMS TYPE (6)
5. Select 3G GPRS
6. Your terminal will reboot
7. Your terminal is now ready to take payments via a
3G connection
WIFI Connection
1. Select MENU
2. Select MISCELLANEOUS (7)
3. Scroll DOWN and select COMMS SETTINGS (8)
4. Select CHANGE COMMS TYPE (6)
5. Select Wi-Fi
6. Your terminal will reboot
7. Select SCAN – your terminal will scan for available
Wi-Fi networks
8. Select your Wi-Fi network
9. Enter your Wi-Fi password
10. Your terminal is now ready to take payments via
the connected Wi-Fi network
*Note: It’s advised not to connect to a public Wi-Fi
network.
Base Ethernet Connection
1. Select MENU
2. Select MISCELLANEOUS (7)
3. Scroll DOWN and select COMMS SETTINGS (8)
4. Select CHANGE COMMS TYPE (6)
5. Select BASE ETHERNET
6. Your terminal will reboot
7. Place your terminal onto your base station
8. Select QUICK
9. The screen will display “Terminal will connect to
B210_XXXX
10. Check this corresponds with your B210 unit – Press
YES to conrm
11. Your terminal is now ready to take payments
via Bluetooth from your base station. Your base
station will need to be connected to the internet
to take payments.
Refunds
Our suggestion is that you only perform refund transactions on the same card as the original purchase for the same dollar value or less.
To perform a refund:
Did you know that you can void a transaction before the transaction is settled? A void transaction will ‘cancel’ the transaction. We suggest
to void transactions instead of refunds where possible.Voided transactions will not appear on the cardholders statement or your merchant statement.
The benefit of a void transaction is you will not be charged for any Merchant Service Fees for that transaction.
1. Select TRANS
2. Select REFUND
3. Type in the REFUND amount and press ENTER
4. Enter your REFUND PIN - please call 1300 362 812 to set your
dedicated refund PIN number.
Remainder of transaction is as per steps 2-5 of Purchase
nb. If you have setup SURCHARGE, the surcharge amount will automatically calculate before the
terminal is presented to the customer. If you have setup TIPPING or CASH OUT, you will need to enter
the amounts before presenting the terminal to the customer. The total amount of the transaction will show.
For technical support call 1300 362 812
