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•“iCap Running: No”: Try pressing the “Start” button again.
Confirming a Caption Encoder is Connected to LexiLocal
If your caption encoder is saying it is connected, you can confirm this on the LexiLocal web
controller. From the left menu, choose “Devices”, and find the caption encoder username you
just configured in the list. Under “Status” in the table, it should say “Online” if the device is
successfully connected.
Licensing for Lexi Automatic Captioning
Depending on your order and ship configuration, the Automatic Captioning component on Lexi
may or may not have an activated license. To check your license status, go in the left menu to
“Settings” and then “License”. If you have a currently activated license that is ready to use, it
will provide the number of “Days Remaining”. Typically demo licenses last for 30 days, and
production licenses are annual.
Activating a Demo
If your demo needs activation, in the “License” page, you should have a unique number in the
License# field identifying your product, but the “Status” reports “Not Licensed”. You may also
see a Notification in the lower left of the screen saying, “Demo license needs activation or
license purge.”
In the License page, find the section that says, “GET ACTIVATION CERTIFICATE” and click the
ACTIVATE LICENSE button. A menu will appear requesting that you leave the LexiLocal box
running continuously during the activation process. If you can do this, click OK.
The process of generating your activation certificate may take about 4 minutes. When it
completes, a file called “activation_certificate_xxxxxxx.json” should download in your browser
to
your
default
Downloads
location.
Locate
this
file and email it to suppor[email protected] for license activation service. EEG Support will service requests as quickly as possible, but please
allow a turnaround time of up to 48 hours.
When your license certificate from EEG Support is returned via email, copy the file to a drive
that will be accessible to the PC that you use to access the LexiLocal web controller. Browse to
the “License” page and in “APPLY LICENSE CERTIFICATE” click the “CHOOSE FILE” button to
select the license file provided to you by EEG. Next, press the green “UPLOAD” button. You
should see a success message, and now your product is ready to use.