EDIKIO DUPLEX Manual de usuario
Evolis © 2022. All rights reserved.
User-guide_EDD1_ENG_20220701_B0
EDIKIO DUPLEX
USER GUIDE
TABLE OF CONTENTS
EDIKIO DUPLEX
Copyright And Trademarks 4
Warranty 4
Environmental Information 4
Recycling End-Of-Life Products 4
About the New Printer 4
Getting Started 5
Icons 6
1. GETTING STARTED 7
Unpacking 7
Description of the printer and its functions 8
Installation 10
Connecting the Printer 10
Ribbons 11
Cards 12
2. PRINTING 14
Installing the Printer Driver 14
Managing Print Settings 15
Notifications and Alerts 16
Printing a Card 17
In Microsoft® Word 17
In Edikio Price Tag 17
Connecting to a Network 18
3. SERVICING 19
General Warranty Information 19
Regular Printer Cleaning 20
Advanced Cleaning 23
Printer Servicing 23
Servicing the Print Head 26
Servicing the Dust Filter 27
TABLE OF CONTENTS
EDIKIO DUPLEX
4. HELP 28
Warning and Diagnostics 28
Warnings and Diagnostic Messages 29
Diagnostic Help 33
Identifying the Installed Software Version 33
Printing a Technical Test Card 33
Printing a Graphical Test Card 33
Troubleshooting 34
Printing Problems 34
Freeing Jammed Cards 36
Replacing the Print Head 37
Updating the Driver 39
Updating the Firmware on Windows 40
Technical Support 41
Evolis partner network 41
Finding information on myplace.evolis.com 41
5. DECLARATIONS OF CONFORMITY 42
4
EDIKIO DUPLEX
COPYRIGHT AND TRADEMARKS
Evolis © 2022. All rights reserved.
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced, or transmitted,
in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of Evolis.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination
or use of this manual.
Edikio and Evolis High Trust® are trademarks of Evolis. All other trademarks belong to their respective holders.
WARRANTY
Refer to the warranty notice supplied with your printer for the terms and conditions and limitations.
Register the printer at myplace.evolis.com to receive printer driver and software updates.
ENVIRONMENTAL INFORMATION
Evolis is committed to helping the environment by reducing the energy consumption of its products.
RECYCLING ENDOFLIFE PRODUCTS
Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain materials
that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use existing
collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.
For further information on collection, re-use or recycling systems, contact your local or regional waste management body.
The crossed-out dustbin symbol on your device is a reminder to use these facilities.
ABOUT THE NEW PRINTER
Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that are
available from your Edikio by Evolis reseller.
For more information, visit our website www.edikio.com.
Certification and declaration of conformity
• CE, FCC, ICES, VCCI, CCC, KC
• RoHS
• ISM band from 13.553 to 13.567 MHz, transmission power lower than 10 dBA/m at 10 m, PLL/ASK/semi-duplex operation
5
EDIKIO DUPLEX
Dimensions and weight
• Dimensions (H x W x L): 247 x 205 x 383 mm
• Weight: 4.02 kg
Environment
• Min./max. operating temperature: 15° / 30°C (59° / 86°F)
• Humidity: 20% to 65% non-condensing
• Min./max. storage temperature: –5 °C / +70 °C (23 °F / 157 °F)
• Storage humidity: 20% to 70% non-condensing
• Ventilation while in operation: free air circulation
Ports/connectivity
• USB (1.0, 1.1, 2.0, 3.0)
• Ethernet TCP-IP 10BaseT, 100BaseT (Traffic Led)
• Optional 802.11b/g wireless connection
Software
• Supplied with Edikio Printer Suite® for Windows:
• Printer driver
• Edikio Print Center for administration, management, and printer setup
• Edikio Printer Manager for two-way graphical notification1
• Compatible with Windows2(from XP SP3)
• Supplied with the Edikio software
• Evolis Premium SDK available on request
1 Requires .net 4.0 client profile version
2 For older versions of Windows, you will only be able to use the printer through the printer driver (there is no Print Center or Printer Manager)
Power supply
• Power supply unit: 100-240 volts AC, 50-60 Hz, 1.7 A
• Printer: 24 volts DC, 2.7 A
GETTING STARTED
The purpose of this user guide is to support you, step by step, in discovering your printer and how it works. Please take some time to read it, to learn
more about your printer and its features, and to save time during installation and utilization.
Read this manual carefully.
6
EDIKIO DUPLEX
ICONS
The following icons are used in this manual to highlight important information:
NOTE
Information providing further details or depth about specific points in the main text.
!
Indicates that failing to take the recommended action is likely to damage your printer.
EPC
This symbol links to the Edikio Print Center, accessible from your computer, for the administration, management, and setups of your
printer.
7
EDIKIO DUPLEX
1. GETTING STARTED
UNPACKING
Your printer is supplied with several accessories that should be checked on receipt.
The list of accessories may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact the shipping
company and immediately inform your Edikio by Evolis reseller, who will tell you what to do.
We have paid particular attention to the quality of the packaging for Edikio printers.
Keep this packaging somewhere clean and dry.
!
You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is
returned.
If the printer is returned without its original packaging and the components are damaged in transit, these components will no
longer be covered by the warranty. You will be charged for new packaging to ship the printer back to you.
Accessories supplied with your printer:
• A USB stick containing:
• The Edikio software for managing and printing your price tags
• The Edikio Printer Suite printer driver for Windows
• The warranty notice in PDF format
• The declaration of conformity (at the end of this manual)
• Consumables kit consisting of a white ribbon and black PVC cards.
• Starter cleaning kit
• Quick Start Guide
• Power supply unit – SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI
• Mains power cable
• USB cable
!
If any of these components are missing, please contact your Edikio by Evolis reseller.
Use only the power supply unit provided with your Edikio printer.
SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI.
Use only the USB cable supplied with your Edikio printer.
NOTE
The Edikio printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. Please ensure you keep your
printer on a flat, strong surface able to bear its weight.
8
EDIKIO DUPLEX
DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS
A
B
C
A
B
C
Permanent status of the ribbon,
cards, and cleaning
Printer activity
Information menu
Setup menu
Control button
DEFG
H
I
A Card feeder
B Output hopper
C LCD touchscreen
DUSB port (type A)
E USB port (type B)
F Ethernet port
G Power cable socket
H Space for Kensington lock
I Reject slot
NOTE
For more details on the use of the touchscreen, refer to the “LCD User Guide”. Go to myplace.evolis.com, select your printer model
and click on the “Manual and Documentation” tab.
9
EDIKIO DUPLEX
L
J
K
M
N
O
J Thermal print head
K Side panel opening mechanism
L Cleaning roller
M Card thickness adjustment gauge
N Dust filter
OSerial number label
NOTE
Your Edikio Duplex printer has a color LCD touchscreen. Refer to the LCD screen user guide on how to operate it.
!
Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected
from the power supply (unplugged) before carrying out any work on it.
NOTE
Carefully follow the steps in the Quick Start Guide supplied with your printer to set it up and install it correctly.
10
EDIKIO DUPLEX
INSTALLATION
Connecting the Printer
Connecting the Power Supply
!
The printer must be connected to a properly protected and grounded electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
• Remove the sticker that covers the connection ports at the back of the printer.
• Connect the power cable to the power supply unit, then plug the power cable jack into the printer.
• Next, plug the end of the power cable into a grounded power socket.
• The printer is powered on: the printer touchscreen lights up showing that the printer is working properly.
If the touchscreen does not light up, then either the installation has not been carried out correctly or the printer
is not working properly. Check the installation.
!
Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the
cable and power supply unit can be easily accessed, especially in the event of an emergency.
NOTE
To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. It will switch to sleep mode
after 30 minutes in standby mode.
The standby times can be set up in the Edikio Print Center. In standby mode, sending a print request restarts the printer, and briefly
pressing the control button (for 1 second) takes the printer out of sleep mode.
Connecting the USB Cable
!
Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the
cable and power supply unit can be easily accessed, especially in the event of an emergency.
See “Installing the Printer Driver”, page 14 for further details, and follow the instructions carefully.
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