DNP DS40 Guía

ON SET PRINTER MAINTENANCE – DS40 PHOTO PRINTERS

Standard Operating Procedure | Module 114

This procedure is to be completed in conjunction with the

following additional modules:

• 112 – Setting up a Santa set – POS Case

• 121 – Software required to operate a Santa Set -

TEPS

All locations use DNP DS40 printers.

DNP DS40 printers use a technique called Dye-Sublimation printing in which the ink

from a roll of coloured ribbon is transferred to the print substrate (paper) using heat,

followed by a clear, UV protective layer being laid on top of the finished image. This

produces a long lived & vibrantly coloured image that can be produced instantly, on

site.

The power switch for a DS40 printer is located on the bottom right of the front panel of

the printer (Figure 1).

When a printer requires a media change the orange lights on the front left-hand panel

of the printer will light up. Even though there are separate lights for both the ribbon &

the paper it is ESSENTIAL that both the paper roll & ribbon are changed together, as

a set. Even if it appears there is some paper remaining, this should be discarded along

with the used ribbon.

Figure 1 – DNP DS40 Printer

Procedure – Changing Media

Paper

1. To access the paper roll, open printer by lifting the

blue handle under scrap box and pulling gently

forward (Figure 2).

2. Push blue paper release lever, located on the left-

hand side of the printer (Figure 3). The top panel of

the printer face will pop up allowing you to access

the paper area.

3. Remove scrap box by pulling it straight up from the

printer base & set aside. Discard any offcuts at this

time.

Remove the paper cassette, including spool ends &

any remaining paper by lifting it directly up from the

printer base. Discard any remaining paper.

NOT DISCARD THE SPOOL ENDS.

5. Install the new roll of paper onto the spool ends

ensuring that there is no gap between the holder &

the edge of the paper roll.

6. Place the paper into the printer with the paper

feeding over the top and under into the printer

(Figure 4).

7. Gently feed the paper into the printer as shown in

the photo below. When this has been done correctly

you will hear a ‘beep’.

8. Reattach the scrap box by positioning it straight down from the top into the front of

the printer. Close the front cover.

Figure 2 – Opening the front of the printer

Figure 3 – Location of paper release lever

Figure 4 – Direction for feeding paper into

printer

Ribbon

1. Once the paper has been changed & the lid

closed you will be able to access the ribbon tray.

Grasp the black ‘handle’ of the ribbon tray & pull

upwards (Figure 5).

2. Remove & discard the used ribbon from the

ribbon tray.

DO NOT DISCARD THE RIBBON

TRAY.

3. Inset the new ribbon into the tray, Purple (supply)

spool to the front & orange (take up/waste) to the

rear with the ribbon going over the top of the

spools. Not the ribbon is designed to only go into

the holder one specific way (Figure 6). There is

a diagram on the inside of the tray if you require

any guidance.

4. Ensure there is no slack in the ribbon by gently

winding the supply side of the ribbon to tighten.

Replace the ribbon tray into the printer by sliding

the entire assembly into the printer mechanism.

5. Replace the emptied off-cut drawer then close the printer drawer by pushing it in

until it clicks shut. The LED’s will flash and the printer will initialize. The printer

will produce four offcuts as part of this process. Once this has finished your printer

is ready to go!

Figure 5 - Ribbon tray removal/replacement

Figure 6 - correctly seated ribbon in tray

mechanism

Troubleshooting

Other than media changes, the 3 most likely errors on a DS40 printer are either paper

or ribbon jams or dirt/dust getting into the mechanism. Each of these errors can be

corrected on set, quickly & easily without any intervention from tech support. Below is

a guide for how to identify the errors you may experience & the possible solutions:

Status

LED Indicators

Solution

Power

(Green)

Ribbon

(Orange)

Paper

(Orange)

Error

(Red)

Paper End

Replace paper roll (and ribbon)

Ribbon End

Replace ribbon (and paper roll)

Door Open

(no paper)

Ensure the paper properly is

properly set & the paper/ribbon

access panel door is closed

Door Open

Ensure the paper/ribbon access

panel door is closed

No Scrap Box

Ensure the scrap box is in place

correctly

Paper Error

Check for a paper jam & remove

Ribbon Error

Remove the ribbon tray & re-set

System Error

Turn the printer on & off. If this

does not re-set call tech support

Heads

Overheated

Allow the printer to cool down.

This will auto-recover when ready

Indicates light is lit/solid

Indicates light is flashing

Paper Jam

1. Open the Front panel as per changing paper instructions &

remove the ribbon tray.

2. You should be able to see the jammed paper feed below

where the ribbon tray was mounted. Gently pull the paper

upwards until the jammed paper is released & you can see

smooth, undamaged paper feeding through the feed (Figure

7).

3. Cut the damaged paper away, ensuring the cut is a straight

as possible.

4. Remove & rewind the paper spool as per instruction for

changing the paper roll & reset the paper as per normal

process.

Ribbon Jam

1. Remove the ribbon cartridge as per instructions for changing a ribbon & cut the

ribbon to free the main ribbon & cartridge (Figure 8).

2. Carefully pull the remaining jammed ribbon from the printer ensuring that no

remnants of the ribbon remain stuck as this will impact ongoing printing (Figure 9).

3. Use clear sticky tape to join the cut ends of the ribbon remaining in the cartridge

& then wind the ribbon onto the take up/waste spool until the tape is out of sight

(Figure 10). We would suggest a minimum of 1 full ‘set’ of ribbon colours is wound

on.

Figure 7 - Removal of

jammed paper

Figure 8 - Cutting the

ribbon

Figure 9 - gently pull

damaged ribbon from printer

Figure 10 - Direction to wind

damaged ribbon onto spool

Dirty Platen Roller

The Platen roller is responsible for feeding the paper roll through the printer at the

correct tension to ensure the correct feed rate of the paper. If prints are coming

out with marks on them, it is often dust on the platen roller that causes this. To

clean:

1. Remove the paper spool as per the instructions above.

2. Using the lint free wipes & cleaning alcohol provide in your

road case, wipe the platen roller with an alcohol soaked

wipe whilst rotating the roller (Figure 11).

3. Replace the paper spool.

Figure 11 - Cleaning the

platen roller

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