DENAGO Model 1 Manual de usuario
EBIKE
OWNER’S
MANUAL
CITY MODEL 1 • VERSION 1
This manual meets EN ISO-4210, 16 CFR 1512 and EN 16054 Standards
CITY MODEL 1 • VERSION 1
IMPORTANT:
This manual contains important safety, performance, and service information.
Read it before you take the rst ride on your new eBike and keep it for reference.
Additional safety, performance, and service information for specic components such as
suspension or pedals on your eBike, or for accessories such as helmets or lights that you
purchase, may also be available. Make sure that your dealer has given you all the
manufacturers’ literature that was included with your eBike or accessories. In case of a conict
between the instructions in this manual and information provided by a component
manufacturer, always follow the component manufacturer’s instructions.
If you have any questions or do not understand something, take responsibility for your safety
and consult with BIKE.com at [email protected] or call at 1-(877)-755-2453(BIKE) or visit your dealer
or the eBikes manufacturer.
NOTE:
This manual is not intended as a comprehensive use, service, repair,
1-(877)-755-2453(BIKE) or see your dealer for all service, repair, or maintenance.
Your dealer may also be able to refer you to classes, clinics, or books on eBike use,
service, repair, or maintenance.
page 3 • DENAGO
Contents
GENERAL WARNING p. 4
A special note to parents p. 5
1. First p. 6-10
A. eBike t p. 6
B. Safety rst p. 6-7
C. Anatomy of Your Bike p. 7
D. Mechanical Safety Check p. 7-9
E. First ride p. 9-10
2. Safety p. 11-17
A. The Basics p. 11
B. Riding Safety p. 12-13
C. O Road Safety p. 13
D. Wet Weather Riding p. 13-14
E. Night Riding p. 14-15
F. Extreme, stunt or competition riding p. 15-16
G. Changing Components
or Adding Accessories p. 16-17
H. E-Components p. 17
3.Fit p. 18-23
A. Stand over height p. 18
B. Saddle position p. 19-21
C. Handlebar height and angle p. 22-23
D. Control position adjustments p. 23
E. Brake reach p. 23
4. Tech p. 24-49
A. Wheels p. 24-26
1. Front wheel secondary retention device p. 24-26
2. Wheels with cam action systems p. 27
3. Removing and installing wheel p. 27-31
B. Seat post cam action clamp p. 31-32
C. Brakes p. 32-35
D. Shifting gears p. 35-38
E. Pedals p. 38-40
F. eBike Suspension p. 40
G. Tires and Tubes p. 41-43
H. eBike Components p. 43-48
1. Battery p. 43-45
2. Motor p. 46
3. Throttle p. 47
4. Monitor p. 47
5. Harness p. 48
6. Riding Range of eBike p. 48
5. Service p. 49-52
A. Service Intervals p. 51-53
B. If your eBike sustains an impact p. 53
Appendix A: Teaching Your Child the Rules p. 53-55
Appendix B: Intended Use p. 56-62
Appendix C: Lifespan of your eBike
and its components p. 63-70
Appendix D Fastener Torque Specication p. 71-73
Appendix E Trouble Shooting-BIKE p. 74
Appendix F Trouble Shooting-Monitor p. 75
CITY MODEL 1 • VERSION 1
GENERAL WARNING:
Like any sport, bicycling involves risk of injury and damage. By choosing to ride a eBike, you as-
sume the responsibility for that risk, so you need to know — and to practice — the rules of safe
and responsible riding and of proper use and maintenance.
Proper use and maintenance of your eBike reduces risk of injury.
This Manual contains many “Warnings” and “Cautions” concerning the consequences of failure
to maintain or inspect your eBike and of failure to follow safe cycling practices.
• The combination of the safety alert symbol and the word WARNING indicates a potentially
hazardous situation which, if not avoided, could result in serious injury or death.
• The combination of the safety alert symbol and the word CAUTION indicates a potentially
hazardous situation which, if not avoided, may result in minor or moderate injury, or is an alert
against unsafe practices.
• The word CAUTION used without the safety alert symbol indicates a situation which,
if not avoided, could result in serious damage to the eBike or the voiding of your warranty.
Many of the Warnings and Cautions say, “You may lose control and fall”. Because any fall can
result in serious injury or even death, we do not always repeat the warning of possible injury or
death.
Because it is impossible to anticipate every situation or condition that can occur while riding,
this Manual makes no representation about the safe use of the eBike under all conditions.
There are risks associated with the use of any eBike which cannot be predicted or avoided,
and which are the sole responsibility of the rider.
page 5 • DENAGO
A SPECIAL NOTE FOR PARENTS:
WARNING: This manual covers both Adult and Juvenile, BMX and other types of
youth-sized eBikes. And your child may be sold or may ride an adult-sized eBike as well.
As a parent or guardian, you are responsible for the activities and safety of your minor child, and that
includes making sure that the eBike is properly tted to the child; that it is in good repair and safe
operating condition; that you and your child have learned and understand the safe operation of the
eBike; and that you and your child have learned, understand and obey not only the applicable local
motor vehicle, eBike and trac laws, but also the common sense rules of safe and responsible bicy-
cling. As a parent, you should read this manual, as well as review its warnings and the eBikes func-
tions and operating procedures with your child, before letting your child ride the eBike.
WARNING: Make sure that your child always wears an approved bike helmet when
riding; but also make sure that your child understands that an eBike helmet is for
bicycling only and must be removed when not riding.
A helmet must not be worn while playing, in play areas, on playground equipment,
while climbing trees, or at any time while not riding a eBike.
Failure to follow this warning could result in serious injury or death.
Be aware and understand all rules, regulations, and laws.
Always reference and know your local laws.
https://www.peopleforbikes.org/electric-bikes/policies-and-laws
CITY MODEL 1 • VERSION 1
1. FIRST
NOTE: We strongly urge you to read this manual in its entirety before your rst ride. At the very
least, read and make sure that you understand each point in this section, and refer to the cited
sections on any issue that you don’t completely understand. Please note that not all eBikes have
1-(877)-755-2453(BIKE) or ask your dealer to point out the features of your eBike
A. eBike Fit
1. Is your eBike the right size? To check, see Section 3.A. If your eBike is too large or too small
for you, you may lose control and fall. If your new eBike is not the right size, please contact
exchange it before you ride it.
2. Is the saddle at the right height? To check, see Section 3.B. If you adjust your saddle
height, follow the Minimum Insertion instructions in Section 3.B.
3. Are saddle and seat post securely clamped? A correctly tightened saddle will allow no
saddle movement in any direction. See Section 3.B.
4. Are the stem and handlebars at the right height for you? If not, see Section 3.C.
5. Can you comfortably operate the brakes? If not, you may be able to adjust their angle and
reach. See Section 3.D and 3.E.
6. Do you fully understand how to operate your new eBike? If not, before your rst ride,
dealer explain any functions or features that you do not understand.
B. Safety First
1. Always wear an approved helmet when riding your eBike, and follow the helmet
manufacturer’s instructions for t, use and care.
2. Do you have all the other required and recommended safety equipment? See Section 2.
It’s your responsibility to familiarize yourself with the laws of the areas where you ride, and
to comply with all applicable laws.
3. Do you know how to correctly secure your front and rear wheels? Check Section 4.A.1 to
make sure. Riding with an improperly secured wheel can cause the wheel to wobble or disen-
gage from the eBike and cause serious injury or death.
4. If your eBike has toeclips and straps or clipless (“step-in”) pedals, make sure you know
how they work (see Section 4.E). These pedals require special techniques and skills.
Follow the pedal manufacturer’s instructions for use, adjustment, and care.
5. Do you have “toe overlap”? On smaller framed eBikes your toe or toeclip may be able to
contact the front wheel when a pedal is all the way forward and the wheel is turned. Read
Section 4.E. to check whether you have toeclip overlap.
6. Does your eBike have suspension? If so, check Section 4.F. Suspension can change the way
an eBike performs. Follow the suspension manufacturer’s instructions for use, adjustment,
and care.
page 7 • DENAGO
C. Anatomy of Your Bike
3. Rear Derailleur 4. Chain
5. Crank
7. Pedals
8. Seat Post
9. Saddle
10. Battery
11. Key
13. Seat Clamp QR
14. Stem
f.
Tire
e.
Hub Bolts
d.
Hub Motor
c.
Kickstand
b.
Disc Rotor
a.
Disc Brake
2.
Rear Wheel
1. Fr
ont Wheel
a. Disc Brake
b. Disc Rotor
c. Hub
d. Hub Bolts
e. Tire
D. Mechanical Safety Check
Routinely check the condition of your eBike before every ride.
☐ Nuts, bolts screws & other fasteners: Because manufacturers use a wide variety of fastener
sizes and shapes made in a variety of materials, often diering by model and component, the
correct tightening force or torque cannot be generalized. To make sure that the many fasteners
on your eBike are correctly tightened, refer to the Fastener Torque Specications in Appendix E
of this manual or to the torque specications in the instructions provided by the
manufacturer of the component in question. Correctly tightening a fastener requires a
calibrated torque wrench. A professional eBike mechanic with a torque wrench should torque
the fasteners on you eBike. If you choose to work on your own eBike, you must use a torque
wrench and the correct tightening torque specications from the eBike or component
manufacturer or from your dealer. If you need to make an adjustment at home or in the eld,
we urge you to exercise care, and to have the fasteners you worked on checked by your dealer
as soon as possible.
Note that there are some components that require special tools and knowledge. In Sections 3 and 4
we discuss the items that you may be able to adjust yourself. All other adjustments and repairs should
be done by a qualied eBike mechanic.
CITY MODEL 1 • VERSION 1
WARNING: Correct tightening force on fasteners – nuts, bolts, screws – on your eBike
is important. Too little force, and the fastener may not hold securely. Too much force, and
the fastener can strip threads, stretch, deform, or break. Either way, incorrect tightening
force can result in component failure, which can cause you to lose control and fall.
☐ Make sure nothing is loose. Lift the front wheel o the ground by two or three inches, then
let it bounce on the ground. Anything sound, feel or look loose? Do a visual and tactile
inspection of the whole eBike. Any loose parts or accessories? If so, secure them. If you’re not
sure, ask someone with experience to check.
☐ Tires & Wheels: Make sure tires are correctly inated (see Section 4.G.). Check by putting one
hand on the saddle, one on the intersection of the handlebars and stem, then bouncing your
weight on the eBike while looking at tire deection. Compare what you see with how it looks
when you know the tires are correctly inated; and adjust if necessary.
☐ Tires in good shape? Spin each wheel slowly and look for cuts in the tread and sidewall. Re-
place damaged tires before riding the eBike.
☐ Wheels true? Spin each wheel and check for brake clearance and side-to-side wobble. If a
wheel wobbles side to side even slightly, or rubs against or hits the brake pads, take the eBike to
a qualied eBike shop to have the wheel trued.
CAUTION: Wheels must be true for rim brakes to work eectively. Wheel truing is a
skill that requires special tools and experience. Do not attempt to true a wheel unless you
have the knowledge, experience and tools needed to do the job correctly.
☐ Wheel rims clean and undamaged? Make sure the rims are clean and undamaged at the tire
bead and, if you have rim brakes, along the braking surface. Check to make sure that any rim
wear indicator marking is not visible at any point on the wheel rim.
WARNING: eBike wheel rims are subject to wear. Please contact BIKE.com at cs@bike
.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service about wheel rim
wear. Some wheel rims have a rim wear indicator that becomes visible as the rim’s
braking surface wears. A visible rim wear indicator on the side of the wheel rim is an
indication that the wheel rim has reached its maximum usable life.
Riding a wheel that is at the end of its usable life can result in wheel failure,
which can cause you to lose control and fall.
☐ Brakes: Check the brakes for proper operation (see Section 4.C). Squeeze the brake levers.
Are the brake quick-releases closed? All control cables seated and securely engaged?
If you have rim brakes, do the brake pads contact the wheel rim squarely and make full
contact with the rim? Do the brakes begin to engage within an inch of brake lever movement?
Can you apply full braking force at the levers without having them touch the handlebar?
If not, your brakes need adjustment. Do not ride the eBike until the brakes are properly adjusted
by a professional eBike mechanic.
☐ Wheel retention system: Make sure the front and rear wheels are correctly secured.
See Section 4.A.
☐ Seat post: If your seat post has an over-center cam action fastener for easy height
adjustment, check that it is properly adjusted and in the locked position. See Section 4.B.
page 9 • DENAGO
☐ Handlebar and saddle alignment: Make sure the saddle and handlebar stem are parallel to
the eBikes center line and clamped tight enough so that you can’t twist them out of alignment.
See Sections 3.B and 3.C.
☐ Handlebar ends: Make sure the handlebar grips are secure and in good condition, with no
cuts, tears, or worn-out areas. If not, have your dealer replace them. Make sure the handlebar
ends and extensions are covered or have plugs. If not, replace them before you ride.
If the handlebars have bar end extensions, make sure they are clamped tight enough so you
can’t twist them.
WARNING: Loose or damaged handlebar grips or extensions can cause you to lose
control and fall. Unplugged handlebars or extensions can cut you and cause serious injury
in an otherwise minor accident
VERY IMPORTANT SAFETY NOTE:
Please also read and become thoroughly familiar with the important information on the
lifespan of your eBike and its components in Appendix C on Page 64-71
E. First ride
When you buckle on your helmet and go for your rst familiarization ride on your new eBike,
be sure to pick a controlled environment, away from cars, other cyclists, obstacles, or other haz-
ards. Ride to become familiar with the controls, features, and performance of your new eBike.
Familiarize yourself with the braking action of the eBike (see Section 4.C). Test the brakes at slow
speed, putting your weight toward the rear and gently applying the brakes, rear brake rst.
Sudden or excessive application of the front brake could pitch you over the handlebars.
Applying brakes too hard can lock up a wheel, which could cause you to lose control and fall.
Skidding is an example of what can happen when a wheel locks up.
If your eBike has toeclips or clipless pedals, practice getting in and out of the pedals.
See Section 1.B and 4.E.
If your eBike has suspension, familiarize yourself with how the suspension responds to brake
application and rider weight shifts. See paragraph B.6 above and Section 4.F.
Practice shifting the gears (see Section 4.D). Remember to never move the shifter while pedaling
backward, nor pedal backwards immediately after having moved the shifter.
This could jam the chain and cause serious damage to the eBike.
Practice and use in a controlled and safe environment the E-features of the throttle & monitor to
understand how to add the motorized speed and the impacts and eects it has on all aspects of the eBike
features from comfort, to handling, and breaking. Be comfortable and safe, if not consult BIKE.com at
If you have any questions, or if you feel anything about the eBike is not as it should be, consult BIKE.com
at [email protected] or call at 1-(877)-755-2453(BIKE) or ask your dealer your dealer before you ride again.
CITY MODEL 1 • VERSION 1
WARNING: The area in which you ride may require specic safety devices.
It is your responsibility to familiarize yourself with the laws of the area where you ride
and to comply with all applicable laws, including properly equipping yourself and your
eBike as the law requires.
Observe all local eBike laws and regulations. Observe regulations about eBike lighting,
licensing of eBikes, age requirements, riding on sidewalks, laws regulating eBike path and
trail use, helmet laws, child carrier laws, special eBike trac laws. It’s your responsibility
to know and obey the laws.
A. The Basics
1. FIRST
1. Always wear a cycling helmet that meets the latest certication
standards and is appropriate for the type of riding you do.
Always follow the helmet manufacturer’s instructions for t,
use and care of your helmet. Most serious eBike injuries involve
head injuries that might have been avoided if the rider had worn
an appropriate helmet.
WARNING: Failure to wear a helmet when riding may result in serious injury or death.
2. Always do the Mechanical Safety Check (Section 1.D.) before you get on a eBike.
3. 3. Be thoroughly familiar with the controls of your eBike: brakes (Section 4.C.);
pedals (Section 4.E.); shifting (Section 4.D.)
4. Be careful to keep body parts and other objects away from the sharp teeth of chainrings, the
moving chain, the turning pedals and cranks, and the spinning wheels of your eBike.
5. Always wear:
• Shoes that will stay on your feet and will grip the pedals. Make sure that shoelaces cannot
get into moving parts, and never ride barefoot or in sandals.
• Bright, visible clothing that is not so loose that it can be tangled in the eBike
or snagged by objects at the side of the road or trail.
• Protective eyewear, to protect against airborne dirt, dust, and bugs
— tinted when the sun is bright, clear when it’s not.
6. Unless your eBike was specically designed for jumping (See Appendix B, Intended Use) don’t
jump with your eBike. Jumping a eBike, particularly a BMX or mountain eBike, can be fun; but
it can put huge and unpredictable stress on the eBike and its components. Riders who insist
on jumping their eBikes risk serious damage, to their eBikes as well as to themselves. Before
you attempt to jump, do stunt riding or race with your eBike, read and understand Section
2.F.
7. Ride at a speed appropriate for conditions. Higher speed means higher risk.
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