3. Delete the VeryFitPro app from your phone/tablet.
4. Open the Bluetooth settings on your phone/tablet and
delete/forget all devices listed (you can add these back later).
5. Reinstall the VeryFitPro app (don't open the app at this
point).
6. Plug your tracker into a USB socket away from other USB
devices that might cause interference and make sure that the
red light is on and the charging symbol is displayed on the
screen to show that it's charging.
7. Open the VeryFitPro app and run through the set up. At the
point where the app starts searching for your tracker, hold your
phone/tablet close to your tracker and ensure that the
tracker’s display is turned on.
8. You should now be able to select ID115U (your tracker) from
the device list to complete the set up process.
STEPS
Why isn’t my step counter working correctly?
First you need to install the VeryFitPro app and run through
the set up process to pair it to your phone/tablet. Your tracker
will not function correctly if you skip this.
When you first set up your tracker it will go through an initial
calibration phase which can take up to a day to complete.
During this time you may find that steps may either not
register correctly or appear to jump around. This is
completely normal. After the first day of use, step counting
will register and record as expected.
It's also worth pointing out that after the calibration period,
the display will not always update in real time (step-by-step)
as you are walking. Under certain circumstances the screen
will update in batches of steps. This is especially apparent
when walking whilst watching the display.
If after the initial calibration period your steps are not
registering, we recommend resetting your tracker. To do this,
open the VeryFitPro app and go to Device > More > Reboot
the Device > Confirm to Reboot. This will backup the data on
your tracker and factory reset it. Once this operation is
complete your data will be restored back to your tracker.
Why do my steps keep reverting back?
If you walk less than 35 steps within a certain amount of time,
these steps will not be stored. This is to help improve
accuracy by filtering out movements other than steps, for
example driving, typing on a keyboard or washing your hands.
SYNCHRONISING YOUR DATA
Why isn’t my activity data showing in the app?
To transfer your activity data from your tracker to the app on
your phone/tablet, open the VeryFitPro app and swipe down
anywhere on the main page (the first page you see when you
open the app). This will initiate a sync of data between the
two devices.
MISCELLANEOUS
Why can’t I see all functions on my tracker?
Some functions require turning on from within the VeryFitPro
app before they will appear on your tracker.
How do I factory reset my tracker?
Make sure your tracker is connected to the app. Open the
VeryFitPro app and go to Device > More > Reboot the Device
> Confirm to Reboot. This will backup the data on your tracker
and factory reset it. Once this operation is complete your data
will be copied back to your tracker.
10 11
