Deluxe RDM EC9700i Series Manual de usuario

RDM Network Scanner Series

EC9700i / EC9600i

User Guide

January 2021

RDM Network Scanner User Guide Copyright

transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,

without the prior written permission of RDM Corporation.

Trademarks

RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, DepositWatch+, QCX,

QCV, EC6000i, EC7000i, EC7500i, EC9000i, EC9100i, EC9600i and EC9700i are trademarks or registered

trademarks of RDM Corporation. All other brands and their products are trademarks or registered

trademarks of their respective holders and should be noted as such.

Disclaimer

RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or

hardware that it describes for any particular purpose or with respect to the adequacy to produce a

particular result. In no event shall RDM be held liable for special, direct, indirect, or consequential

damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature

or kind.

RDM, By Deluxe

www.rdmcorp.com

End-User/Customer Agreement

Please read the end-user/customer agreement regarding software license and warranty terms during

the installation of the application.

RDM Network Scanner User Guide Compliance statements

Compliance statements

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

Warning: Changes or modifications not expressly approved by RDM Corporation could void the user’s

authority to operate the equipment.

All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever

needed to any RDM product, they should be performed by RDM Corporation or an authorized

representative of RDM Corporation. For information please contact RDM Corporation, 619A Kumpf

Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent below.

US Service Agent

Kortney Nordrum

(651)-490-8614

compliance@deluxe.com

RDM Network Scanner User Guide Contents 
 
 
©2021 RDM Corporation Page 4 
Contents 
Copyright.....................................................................................................................................................2 
Compliance statements.............................................................................................................................3 
Contents ......................................................................................................................................................4 
About this guide..........................................................................................................................................6 
Introduction..................................................................................................................................................7 
Your Scanner..............................................................................................................................................8 
Scanner Models......................................................................................................................................8 
Status LED Signals..............................................................................................................................10 
RDM network scanners...........................................................................................................................11 
Single-feed (SF) models .....................................................................................................................11 
Auto-feed (AF) models........................................................................................................................12 
Auto-feed (AF) printer models............................................................................................................13 
Internal components............................................................................................................................14 
Inside the front cover - side view –Auto-Feed............................................................................14 
Inside the front cover - side view –Single-Feed.........................................................................14 
Inside the front cover - back view..................................................................................................15 
Inside the front cover and endorsement printer cover - top view..............................................16 
Connection ports..................................................................................................................................17 
Setting up your scanner..........................................................................................................................19 
Connecting the power cord.................................................................................................................20 
Disconnecting the power cord............................................................................................................20 
Installing cartridges and paper roll.....................................................................................................20 
Connecting the RDM network scanner.............................................................................................21 
Adding the scanner to the network................................................................................................23 
Operating the scanner.............................................................................................................................24 
Preparing documents...........................................................................................................................24 
Feeding documents .............................................................................................................................24 
Single-feed (SF) models..................................................................................................................24 

RDM Network Scanner User Guide Contents 
 
 
©2021 RDM Corporation Page 5 
Auto-feed (AF) models ....................................................................................................................25 
Swiping magnetic stripe cards (MSR models)................................................................................25 
Imaging identification cards................................................................................................................25 
Understanding light signals.................................................................................................................26 
EC9600i network scanner signals.................................................................................................26 
EC9700i network scanner signals.................................................................................................27 
Maintaining your scanner........................................................................................................................28 
Removing the covers...........................................................................................................................28 
Front cover........................................................................................................................................28 
Endorsement printer cover .............................................................................................................28 
Franker and endorser inkjet cartridges.............................................................................................29 
Installing the franker cartridge........................................................................................................30 
Installing the endorser inkjet cartridge..........................................................................................31 
Replacing the inkjet blotter .............................................................................................................32 
Replacing the paper roll for the printer..........................................................................................32 
Cleaning your scanner.........................................................................................................................33 
Using RDM ScannerCare Cleaning Kit.........................................................................................33 
Manual cleaning ...............................................................................................................................34 
Troubleshooting........................................................................................................................................36 
Scanner does not respond..................................................................................................................36 
Card transactions do not function properly......................................................................................36 
Printer does not print ...........................................................................................................................36 
Can’t connect to network scanner .....................................................................................................37 
Network Scanner Dashboard.................................................................................................................38 
Testing the network scanner ..............................................................................................................40 
Restoring factory default settings......................................................................................................41 
Specifications............................................................................................................................................42 
Warranty Information...............................................................................................................................45 
LIMITED WARRANTY:........................................................................................................................45 
WARRANTY SPECIFICS: ..................................................................................................................46 
 

RDM Network Scanner User Guide About this guide

About this guide

This guide describes the RDM network series scanners (EC9600i and EC9700i), some basic operations,

and how to maintain your scanner. For instructions on how to use your scanner with your payment

application, contact your solution provider.

Requirements

The scanner is for indoor use only. Keep the scanner dry; avoid areas of high humidity.

Do not remove any parts from areas that are not described in this guide. Removing parts from areas not

described in this guide will void the warranty.

When you are working inside the scanner, such as when you are replacing the franker or endorser

cartridge, make sure the scanner’s power is disconnected.

Recommendations

Record all distributor contact information for future reference.

Save the original box and packing material and reuse them if the unit must be shipped to a new location

or returned for service.

Position the unit so that the operator has easy access to the document path and a clear view of the LED.

Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit

electromagnetic interference, such as a computer monitor or power adapter.

The scanner is not suitable for use in locations where children are likely to be present.

RDM Network Scanner User Guide Introduction

Introduction

The RDM EC9600i and EC9700i network series scanners, herein referred to as RDM network scanners,

provide affordable functionality in a compact, efficient design. Featuring RDM’s industry leading

Progressive MICR Method, the RDM network scanners deliver optimum magnetic (MICR) and optical

(OCR) read rates on E13B characters. Additionally, the scanners produce superior image quality to

maximize recognition rates for machine printed and hand-written characters on checks, remittances and

ID cards such as driver licenses.

With several models and feature options to choose from, RDM network scanners are an ideal fit for

payment applications such as remote deposit capture, remote lockbox, check cashing, teller capture,

branch back-counter capture, healthcare POS, retail POS, and walk-in bill payments. The scanners are

available in single-feed and auto-feed (multi-feed) models and offer a range of document throughput

options and configurations. All models include an integrated ID card imager.

Additionally, the RDM network scanners provide IP addressability over USB and Ethernet. Embedded

software enables easy plug-and-play connectivity eliminating the need for the installation of device

drivers or other utility software. The scanners can be used as a standalone device or shared network

resource that works with workstations, terminals, or mobile devices; can be used with Microsoft

Windows, Apple macOS and iOS, and Linux operating systems; and is compatible with virtual

desktop/thin client (e.g. Citrix) and virtual machines (e.g. VMware Horizon) environments.

To accommodate applications such as walk-in bill payments, the EC9600i series can be licensed for OCR

A and B font recognition capability. You can tell if your EC9600i scanner is licensed for OCR by the silver

label (see page 9) on the bottom or back of the scanner, depending on the model. All EC9700i series

scanners include recognition capability for OCR A and B, and optionally PDF 417 (for driver licenses).

Please contact your reseller for questions specific to OCR capabilities of your scanner.

RDM Network Scanner User Guide Your Scanner

Your Scanner

Scanner Models

The following table lists the available EC9600i and EC9700i network series models and general feature

comparison. Model and feature availability may vary. Check with your scanner provider.

*Note: All scanner models (except EC9611 SMB) perform E13B recognition magnetically (MICR) and use

optical assist (OCR on E13B) for unrecognizable characters. The EC9611 SMB only uses optical

recognition (OCR on E13B). Both methods deliver optimum read rates at or above industry standards.

There is a label on your scanner that includes the following details about your scanner:

•The scanner’s model number

•MAC address

•The scanner’s serial number

•The speed of your scanner (30 documents per minute in the example below)

•Whether the scanner is licensed for OCR (only EC9600i has optional OCR License and will be

noted on the label - the example below is not licensed for OCR recognition)

Single-Feed

Multi-Feed

E13B

Recognition*

Franker Enabled

Ink-jet Endorser

Enabled

Document

feeder capacity

Document

Throughput

(DPM)

ID Card Imager

Magnetic Stripe

Reader (MSR)

3” Thermal

Receipt Printer

Other

Recognition

Capabilities

EC9611 SMB

●

Optical

●

OCR A/B Lic.

EC9611f SF

●

MICR / OCR

Assist

●

OCR A/B Lic.

EC9612f SF

●

MICR/ OCR

Assist

●

OCR A/B Lic.

EC9613f SF

●

MICR/ OCR

Assist

●

OCR A/B Lic.

EC9603f AF

●

MICR/ OCR

Assist/ OCR

Assist

●

OCR A/B Lic.

EC9604f AF

●

MICR/ OCR

Assist

●

OCR A/B Lic.

EC9608f AF

●

MICR/ OCR

Assist

●

OCR A/B Lic.

EC9703f AF

●

MICR / OCR

Assist

●

100

●

OCR A/B

PDF 417

RDM Network Scanner User Guide Your Scanner

You can locate your scanner’s label on the bottom or back of your scanner, depending on the model.

Model number

Scanner speed

MAC address

Model number

MAC address

Scanner speed

RDM Network Scanner User Guide Your Scanner

Status LED Signals

This status L.E.D. (Light Emitting Diode) is located on the front right of the

scanner. The light indicates the status of the scanner. For more

information, see Understanding light signals on page 26.

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