DataLocker H300 Manual de usuario

H300/H350 User Guide

DataLocker Inc.

April, 2021

H300/H350

Basic and Enterprise

H300/H350 User Guide

Contents

About This Guide 4

Quick Start 4

About My Device 4

How Is This Different Than A Regular Hard Drive? . . . . . . . . . . . . . . . . . . . . . . . . . . 5

WhatSystemsCanIUseItOn?..................................... 6

CitrixCompatibilities........................................... 6

UpdatingYourDevice.......................................... 6

ProductSpeciﬁcations.......................................... 6

RecommendedBestPractices..................................... 7

Setting Up My Device 8

Device Access (Windows Environment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Device Access (macOS Environment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

BasicDeviceInitialization ........................................ 9

DataLockerControlPanel........................................ 10

Setting Up An Enterprise Device With SafeConsole . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up An Enterprise Device With IronKey EMS . . . . . . . . . . . . . . . . . . . . . . . . . 11

StrongPassword.............................................. 12

Using My Device - Basic And Enterprise Features 13

AccessingMySecureFiles ....................................... 13

UnlockingInRead-OnlyMode..................................... 13

ChangingTheUnlockMessage .................................... 13

LockingTheDevice ........................................... 14

ExitControlPanelOnLock ....................................... 15

Typing Passwords With The Virtual Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

ManagingPasswords .......................................... 15

FormattingMyDevice.......................................... 16

Finding Information About My Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

EditingTheApplicationsList....................................... 17

ResettingMyDevice........................................... 18

H300/H350 User Guide

Using My Device - Enterprise Only Features 18

Accessing My Device If I Forget My Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

RestrictedFilesNotiﬁcations....................................... 19

ScanningMyDeviceForMalware................................... 19

Sanitize................................................... 20

Using ZoneBuilder In SafeConsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing My Online Account (EMS Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using My Device On Linux 22

UsingTheUnlocker ............................................ 22

Where Can I Get Help? 23

H300/H350 User Guide

About This Guide

DataLocker H300 and H350 are available in Basic or Enterprise versions. The Basic version of the

H300/H350 does not require a management platform. The Enterprise version requires a device

license and can be managed by either SafeConsole® or IronKey® EMS. Both SafeConsole and

IronKey EMS are secure cloud or on-premises management platforms that allow your organization

to centrally manage compatible USB (Universal Serial Bus) storage devices easily and efﬁciently.

This guide will explain how to setup and initialize both a Basic and an Enterprise device.

Quick Start

Windows® & macOS® Setup

1. Plug the device into your computer’s USB port.

2. When the Device Setup window appears, follow the on-screen instructions. If this window

does not appear, open it manually:

• Windows: Start > This PC > Unlocker > Unlocker.exe

• macOS: Finder > Unlocker > Unlocker

3. When Device Setup is complete, you can move your important ﬁles to the PRIVATE_USB drive

and they will be automatically encrypted.

Some Windows systems prompt to restart after you ﬁrst plug in your device. You can safely close

that prompt without restarting - no new drivers or software are installed.

About My Device

DataLocker H300 and H350 are USB 3.0, portable hard drives with built-in password security and

data encryption. They are designed to be the world’s most secure USB hard drives. Now you can

safely carry your ﬁles and data with you wherever you go.

H300/H350 User Guide

How Is This Different Than A Regular Hard Drive?

FIPS 140-2 Level 3 Certiﬁcation (H350 only) - The H350 is a FIPS-certiﬁed device, so you can feel

conﬁdent that you’re complying with regulatory requirements.

Hardware Encryption - The Cryptochip in your device protects your data with the same level of

protection as highly classiﬁed government information. This security technology feature is always

on and cannot be disabled.

Password-Protected - Device access is secured using password protection. Do not share your

password with anyone so that even if your device is lost or stolen, no one else can access your

data.

Secure Erase - If the Cryptochip detects physical tampering, or if the number of consecutive incor-

rect password attempts exceeds 10, the device will conduct a Secure Erase. This process will erase

all cryptographic components, destroying any data on the device. If conﬁgured, this process can

also initiate a permanent destruction of the device.

Simple Device Management - Your device includes the DataLocker Control Panel, a program for

accessing your ﬁles, managing your device and editing your preferences, changing your device

password, and safely locking your device.

Anti-Malware Autorun Protection (Enterprise Only) - Your device is capable of protecting you from

many of the latest malware threats targeting USB drives by detecting and preventing autorun

execution of unapproved programs. It can also be unlocked in Read-Only Mode if you suspect

the host computer is infected.

Online account (Enterprise Only) - Your online account allows you to use some Enterprise appli-

cations and features, such as resetting a password. Users can access their online account and

administrators can access the Admin Console through the DataLocker Control Panel.

H300/H350 User Guide

What Systems Can I Use It On?

• Windows® 10

• Windows® 8.1

• Windows® 7

• macOS® (v10.13.x - 11.0.x)

• Linux (2.6 or higher) Note: The Linux CLI Unlocker does not support any features that require

network access, for example, setting up your device or changing your password.

Some applications are only available on speciﬁc systems:

Windows Only

• Virtual Keyboard (English only)

• Device Updates

Citrix Compatibilities

The H300 and H350 are compatible with:

• XenApp 7.14

• XenApp 7.15 LTSR

• XenApp 7.16

• XenApp 7.17

• XenDesktop 7.14

• XenDesktop 7.15 LTSR

• XenDesktop 7.16

• XenDesktop 7.17

Additionally, the H300 is also compatible with:

• Citrix Virtual Apps and Desktops service and Citrix Virtual Apps and Desktops service on

Azure®

Updating Your Device

For the latest system compatibility, including macOS 64bit support a device update may be re-

quired. It is recommended to always update your device to the latest version.

Updated software and documentation are freely available for download at our website:

• Latest device updates - http://datalocker.com/device-updates

• Documentation and support - https://support.datalocker.com

Important: Only the latest device updates should be applied to the device. Downgrading the

device to an older software or ﬁrmware version is not supported and can potential cause a loss of

stored data or impair other device functionality. The latest device updates will always be available

at the link above.

Product Speciﬁcations

For further details about your device, see the Device Info page in the DataLocker Control Panel.

H300/H350 User Guide

Speciﬁcation Details

Capacity* Rotational: 500GB, 1TB, 2TB

SSD: 500GB, 1TB

Dimensions 124.6mm x 86.6mm x 26.8mm

Weight 500GB: 10.8oz (306g)

1TB: 11.6oz (328g)

2TB: 11.8oz (334g)

Operating

Temperature

5°C to 55°C

Operating Shock 400 G (2ms)/990 G (1ms)

Hardware Encryption 256-bit AES (XTS Mode)

Hardware: 256-bit AES

Hashing: 256-bit SHA

PKI: 2048-bit RSA

EMI/EMC

Compliance

USA FCC, Europe CE, Canada ICES, Australia

C-Tick Taiwan BSMI, Japan VCCI, Korea KCC

(KCC ID: MSIP-REM-WKY-H300)

(KCC ID:MSIP-REM-WKY-H350)

Certiﬁcation FIPS 140-2 level 3 certiﬁed (H350 only)

Hardware USB 3.0 compliant and USB 2.0 compliant

Requires 2 free drive letters

Hardware

Accessories

USB 3.0 type A to Micro B cable

OS Compatibility Windows 10, Windows 8.1, Windows 7 (SP1)

macOS v10.13.x-11.0.x

Linux 2.6.x**

Accessibility DataLocker Control Panel is designed to be Section 508

compliant. Users with disabilities have keyboard navigation

and screen reader support.

Warranty 5 Years Limited

Designed and assembled in the U.S.A., H300 and H350 devices do not require any software or

drivers to be installed.

* Advertised capacity is approximate. Some space is required for onboard software.

** Limited Feature Set. No online management features.

Recommended Best Practices

1. Lock the device:

H300/H350 User Guide

• when not in use

• before unplugging it

• before the system enters sleep mode

2. Never unplug the device when the indicator LED is ﬂashing.

3. The device password should be unique and should not be shared.

4. Perform a computer anti-virus scan before setting up the device

Setting Up My Device

To ensure there is ample power provided to the H300/H350 encrypted hard drive, insert it directly

into a USB 2.0/3.0 port on a notebook or desktop. Avoid connecting it to any peripheral devices

that may feature a USB port, such as a keyboard or USB-powered hub. Initial setup of the device

must be done on a supported Windows or macOS based operating system.

Device Access (Windows Environment)

1. Plug the H300/H350 encrypted hard drive into an available USB port on the notebook or

desktop and wait for Windows to detect it.

• Windows 7/8.1/10 users will receive a device driver notiﬁcation.

• Once the new hardware detection is complete, Windows will prompt to begin the initial-

ization process.

2. Select the option Unlocker.exe inside of the Unlocker partition that can be found in File Ex-

plorer. Please note that the partition letter will vary based on the next free drive letter. The

drive letter may change depending on what devices are connected. In the image below,

the drive letter is E:.

Device Access (macOS Environment)

1. Plug the H300/H350 encrypted hard drive into an available USB port on the macOS notebook

or desktop and wait for the operating system to detect it.

2. Double click the Unlocker volume that appears on the desktop to start the initialization pro-

cess.

H300/H350 User Guide

• If the Unlocker volume does not appear on the desktop, open Finder and locate the

Unlocker volume on the left side of the Finder window (listed under Devices.) Highlight

the volume and double-click the Unlocker application icon in the Finder window. This will

start the initialization process.

Note: macOS may prompt for additional permissions upon initialization to access removable

drives. Please allow this permission for the full functionality of the device.

Basic Device Initialization

Initialization of your H300 or H350 device will depend on if you have the Basic (Optionally Man-

aged) or Enterprise (Forced Managed) device. Initializing an H300/H350 Enterprise will require an

Activation Code or Connection Token from your IronKey EMS or SafeConsole Administrator. Iron-

Key EMS and SafeConsole require a device license for activation. License sold separately. For

information on how to initialize an H300/H350 Enterprise see: Setting Up An Enterprise Device.

1. Select a language preference from the list. By default, device software will use the same

language as your computer’s operating system (if available).

2. Review the license agreement, check the checkbox to accept it, and click Continue.

3. In the Password text box, type a device password, then re-enter your password in the Conﬁrm

text box. The password protects the data on the secure drive. Passwords are case-sensitive

and must have at least 8 characters along with more requirements if Strong Password is en-

abled.

4. Select the action taken if the device is brute-forced either by an attack or a forgotten pass-

word. By default the device will reset, erasing all data. However it is possible to permanently

render the device inoperable if a higher level of security is desired.

Warning: This option can only be changed by unlocking the device with the current pass-

word. If the device is destructed due to a forgotten password the warranty will be voided.

5. If initializing on Windows, you will be given the option of formatting the PRIVATE_USB drive as

FAT32, NTFS, or exFAT. For more information, see Formatting My Device.

6. Click Continue. The device will ﬁnish initializing. Once complete, the DataLocker Control

Panel will open. Your device is now ready to store and protect your data.

H300/H350 User Guide

DataLocker Control Panel

Upgrading My Device From Basic To Enterprise (Windows And macOS Systems Only)

If notiﬁed by your System Administrator, you can upgrade your DataLocker H300/H350 Basic device

to an Enterprise device. Enterprise devices are compatible with SafeConsole or IronKey EMS. When

you upgrade your device, you will be required to activate it using a Connection Token or Activation

Code, provided by your administrator. An internet connection is required to complete this process.

Important: Only start the upgrade process if your System Administrator has asked you to activate

your device with SafeConsole or IronKey EMS. Upgrading a device is not reversible. Once man-

aged, the device will remain managed, even after a reset.

To upgrade from Basic to Enterprise:

1. When you receive the Connection Token or Activation Code from your System Administra-

tor, start the DataLocker Control Panel and click Settings (Gear Icon). See the DataLocker

Control Panel for more information.

2. In the left sidebar, click Tools, then click Manage Device.

3. Paste the Connection Token or Activation Code in the Activation text box.

4. Follow the on-screen instructions.

5. Additional applications may be installed on your device based on the device policy settings

chosen by your System Administrator. You may also be required to change your password so

it conforms to the password security policy set for managed devices in your organization.

Setting Up An Enterprise Device With SafeConsole

The initialization process will begin by allowing the device to be ready to communicate with the

SafeConsole server. The steps needed to register an H300/H350 Enterprise to SafeConsole will

depend on the policies that your administrator is enforcing. Not all options will be shown.

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