COX Digital Telephone Manual de usuario

User Manual

Dear Cox Customer,

Welcome to a better choice in local and long distance phone

service and a superior value with Cox Digital Telephone!

You will now enjoy greater convenience, reliability and savings.

Our service is provided over the same superior digital ﬁber-optic

based network that has made Cox ﬁrst in reliability. Plus, to keep

phone service trouble-free, we monitor the network 24 hours a day.

To enjoy all of the different calling features with Cox Digital

Telephone, as well as to learn more about this product simply

follow the instructions and guidelines in this booklet.

If you should have any questions or have trouble ﬁnding

what you are looking for, you can visit us on the web 24/7

at www.cox.com, www.coxhelpcenter.com or call us at

(405)600-8282 in Oklahoma City and (918)806-6000

in Tulsa for technical support.

Sincerely,

Cox Communications

ADVANCED FEATURES

Caller ID On TV........................................................................................2

Phone Tools .............................................................................................2

STANDARD FEATURES

Anonymous Call Rejection.....................................................................2

Busy Line Redial ......................................................................................3

Call Return ...............................................................................................3

Three Way Calling...................................................................................4

Call Trace..................................................................................................5

Caller ID Per-Call Blocking.....................................................................6

SUBSCRIPTION FEATURES

Package Options.....................................................................................7

Call Forwarding.......................................................................................8

Call Forwarding Busy..............................................................................9

Call Forwarding No Answer................................................................ 10

Caller ID ................................................................................................ 11

Call Waiting .......................................................................................... 11

Call Waiting ID...................................................................................... 13

Distinctive Ring .................................................................................... 13

Long Distance Alert ............................................................................. 13

900, 976 Number Blocking................................................................. 14

Priority Ringing..................................................................................... 14

Selective Call Acceptance .................................................................. 15

Selective Call Forwarding ................................................................... 16

Selective Call Rejection....................................................................... 17

Speed Calling....................................................................................... 18

Toll Restriction ...................................................................................... 19

VOICE MAIL......................................................................................... 20

VOICE MAIL QUICK REFERENCE.................................................... 22

INTERNATIONAL CALLING .............................................................. 24

OPERATOR SERVICES ....................................................................... 24

TAXES AND SURCHARGES............................................................... 25

IMPORTANT CUSTOMER SAFETY INFORMATION ..................... 26

BILLING INFORMATION ................................................................... 27

COX STORE LOCATIONS .................................................................. 29

TABLE OF CONTENTS

TABLE OF

CONTENTS

ADVANCED FEATURES

CALLER ID ON TV

TV Caller ID is included free with subscription to Cox Digital

Telephone and Cox Digital Cable. Each time the phone rings

while the television and digital box are on, a banner with caller ID

information will appear on the television screen. You can immediately

decide whether the call is urgent enough to pause or miss part of the

program you are watching. Click cancel on your remote to remove the

TV Caller ID box from the screen. You must subscribe to Caller Id

feature on your Cox phone to receive TV Caller ID.

PHONE TOOLS

Online Phone Tools is included free with subscription to Cox Digital

Telephone and Cox High Speed Internet. With Phone Tools you can

view your call history, change call forwarding and call waiting settings,

update frequently used numbers list, and check your Voice Mail

messages at anytime. Log in to your Cox Webmail account to set up

Online Phone Tools.

STANDARD FEATURES

Your Cox Phone comes with the following features. Anonymous

Call rejection is a free feature. The rest are pay-per-use features

and are also available on a monthly subscription basis, except for

Call Trace which is available on a pay-per-use basis only. For pricing

details, visit www.cox.com.

ANONYMOUS CALL REJECTION

Purpose:

Refuse calls from those who have blocked their numbers.

How it works:

When you’ve turned this service “on” any callers who have

blocked their number from your Caller ID display will hear an

announcement that you do not accept anonymous calls and they

should remove the blocking and then call back. All other calls will

ring through as usual.

To “turn on” Anonymous Call Rejection:

1. Lift the handset and listen for the dial tone.

2. Press .

3. Listen for a confirmation tone or announcement. Hang Up.

To “turn off” Anonymous Call Rejection:

For pricing details, please visit www.cox.com.

1. Lift the handset and listen for the dial tone.

2. Press .

3. Listen for a conﬁrmation tone or announcement. Hang Up.

Note: You will be notiﬁed when calls have been rejected.

BUSY LINE REDIAL

Purpose:

Get through to busy numbers as soon as they are available.

How it works:

You can save time dialing busy numbers over and over.

Your phone rings you as soon as the line is available and

automatically connects you.

How to use:

1. After you hear a busy signal, hang up. Lift the handset and listen

for a normal dial tone.

2. Press .

3. If the line is still busy, hang up. Your phone will check the

number for up to 30 minutes.

4. A special callback ring alerts you if the line becomes available

(some phones ring normally).

5. Lift the handset to automatically place the call.

6. To cancel your Callback request:

7. Lift the handset and listen for a normal dial tone.

8. Press .

9. Listen for the confirmation tone or announcement. Hang up.

Note: Does not work on 800 numbers, 900 numbers,

numbers outside the specified service area, or on lines

where Call Forwarding and some other call services have

been activated.

CALL RETURN

Purpose:

Easily dial your last caller – even if you didn’t answer. *This service

is conveniently available on a monthly subscription as well as on a

per use basis.

How it works:

If you can’t get to the phone in time, you can still ﬁnd out who

called. Return the call by dialing a simple code.

STANDARD

FEATURES

How to use:

1. Lift the handset and listen for a normal dial tone.

2. Press .

3. A recorded voice will give you the phone number of the call

you missed and ask if you want to use Call Return. Just follow

the voice instructions.

4. If the line is busy or there is no answer:

1. Hang up. Your phone will keep trying the line for up to

30 minutes.

2. A special callback ring alerts you if the line becomes free.

(Some phones ring normally).

3. Lift the handset to automatically place the call.

To cancel your Automatic Recall request:

1. Press .

2. Listen for the confirmation tone or announcement. Hang Up.

Note: Does not work on 800 numbers, 900 numbers, outside

the specified area or lines where Call Forwarding and some

other call services have been activated.

THREE WAY CALLING

Purpose:

Talk with two people in different places – at the same time.

How it works:

When you are talking with someone, you can add a third person

to the call. It is easy to coordinate family schedules or hold

a telephone conference with business colleagues.

To add a third person to the call:

1. Press and quickly release the flash button or “switchhook” to

place the first person on hold.

2. Listen for the dial tone. If operating on a per use basis,

press , otherwise proceed directly to step 3.

3. Dial the third person’s phone number.

4. To make the three-way connection, press and quickly release the

flash button or “switchhook.” You can now talk with both people

at the same time.

To cancel the three-way connection:

1. If the third person did not answer or you wish to disconnect

them, just press and quickly release the flash button or

“switchhook.” You will be reconnected to the person holding.

2. If either of the two people hang up, you can continue talking

with the remaining person.

CALL TRACE

Purpose:

Identify harassing callers.

How it works:

After your receive a harassing call, you can dial a simple code to

trace the source of that call for the telephone company.

How to use:

1. After you get a nuisance call, just lift the handset again and

listen for a normal dial tone.

2. Press .

3. Listen for a confirmation announcement that the last call has

been traced.

4. Hang up.

5. The number you traced will be recorded by Cox personnel. If

you decide to follow up on the matter, you must contact a law

enforcement agency and we’ll provide that number directly to

them. We cannot provide the traced number directly to the Cox

Digital Telephone customer.

Note: Call Trace must be used immediately after you hang up

on the call you want traced. If you get another call or hear a Call

Waiting tone first, you will trace the wrong call.

In some areas, after you press , you’ll hear an announcement

that the call can be traced. Just follow the voice instructions to dial

an additional code and the call will be traced.

Whenever you make an outgoing call, your telephone number will

be transmitted to persons and businesses who subscribe to Caller

ID service. As a Cox customer, you have the option of blocking

your information from being transmitted call by call or on all calls.

However, calls to 911, 800 and 900 numbers cannot be blocked.

STANDARD

FEATURES

CALLER ID PER-CALL BLOCKING

Purpose:

Block your number call by call, from being displayed to others.

How it works:

By dialing a code before you place a call, you can prevent your

phone number from appearing on the Caller ID display of the

person receiving your call.

How to Use:

1. Lift the handset and listen for the dial tone.

2. Press .

3. Dial the number you are calling as usual.

4. The person you have called will not be able to see your number

displayed on their telephone display

CALLER ID PER-LINE BLOCKING

Want to block your number on all outgoing calls?

Purpose:

Block your number from being displayed by others.

How it works:

Always blocks your number from being displayed to others. By

contacting your Cox customer care center, you can arrange to

prevent your telephone number and name from being displayed

on all calls from your line.

How to Use:

1. In order to temporarily suspend the service and therefore allow your

number to be displayed to others for a particular call, simply press .

Both of the Caller ID Blocking services are provided free of charge. These

are just a few options from secure and reliable Cox Digital Telephone.

PACKAGE OPTIONS

SUBSCRIPTION FEATURES

To subscribe to the following features or packages, please call

(405) 600-8282 or (918) 806-6000 and a Cox representative will be

able to assist you. If you have a subscription to a Features Package,

you may already have some of the following features active on your

Cox Digital Telephone, so check them out!

SUBSCRIPTION

FEATURES

Caller Id

Caller Waiting

Caller Waiting ID

Three Way Calling

Speed Dialing

Priority Ringing

Long Distance Alert

Call Return

Busy Line Redial

Call Forwarding

Selective Call

Forwarding

Call Forward

on Call Waiting

Selective Call

Rejection

CONTROL

PLUS

ACTIVE

LIFESTYLE

Call Forward

on Busy

Call Forward

on No Answer

Selective Call

Acceptance

SOLUTIONS À LA CARTE

To “turn on” Call Forwarding:

1. Lift the handset and listen for the dial tone.

2. Press .

3. Listen for the dial tone.

4. Dial the number where you want your calls forwarded. Enter the

number exactly as if you are calling directly (7-digit, 10-digit or

“1” plus the area code).

5. When the phone is answered, your Call Forwarding is in effect.

6. If the line is busy or there is no answer:

7. Hang up.

8. Within two minutes, repeat steps 1-4 above. You’ll hear a

confirmation tone, to let you know your Call Forwarding is

now working.

To “turn off” Call Forwarding:

1. Lift the handset and listen for a dial tone.

2. Press .

3. Listen for the confirmation tone, then hang up.

Your Call Forwarding is now “off,” and calls will ring normally

on your phone.

To Change the “forward to” number:

1. Turn off Call Forwarding.

2. Repeat steps 1-5 above to turn on Call Forwarding, entering the

new “forward-to” number.

CALL FORWARDING

Purpose:

Let your calls follow you to another number.

How it works:

You can program your calls to ring at another number. Each time a

call is forwarded, your phone will make one short ring. It can still be

used to make outgoing calls.

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