Compaq Presario 7360 Manual

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Models: 7360, 7370

Product

Description

Troubleshooting

Illustrated

Parts Catalog

Removal &

Replacement

Procedures

Jumper &

Switch

Information

Specifications

See the Notice for copyright and trademark information, and the Preface for symbol

conventions and Technician Notes.

Click to download ZIP file of complete MSG to hard drive.

This MSG will be periodically maintained and updated as needed.

To report a technical problem, contact your Regional Support Center or IM Help Center.

For content comments or questions, contact the Editor.

privacy and legal statement

United States December 31, 2002

NOTICE

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS

CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,

PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of

Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure

agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names

mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Online Maintenance and Service Guide

Compaq Presario 7300 Series Personal Computers

June 1999

privacy and legal statement

United States December 31, 2002

PREFACE

This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the

Compaq Presario 7300 Series Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 7300 Series Personal

Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that failure to

follow directions in the warning could result in bodily harm or loss

of life.

CAUTION: Text set off in this manner indicates that failure to

follow directions could result in damage to equipment or loss of

data.

IMPORTANT: Text set off in this manner presents clarifying information or specific

instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of

information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair

this equipment. All troubleshooting and repair procedures are detailed to

allow only subassembly/module level repair. Because of the complexity of the

individual boards and subassemblies, the user should not attempt to make

repairs at the component level or to make modifications to any printed circuit

board. Improper repairs can create a safety hazard. Any indications of

component replacement or printed circuit board modifications may void any

warranty.

Locating Additional Information

The following documentation is available to support this product:

■Compaq Presario documentation set

■Introducing Windows 98 Guide

■Service Training Guides

■Compaq Service Advisories and Bulletins

■Compaq QuickFind

■Compaq Service Quick Reference Guide

■Compaq Help Center

privacy and legal statement

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts

Catalog

Home Removal &

Replacement Jumper & Switch

Information Specifications

PRODUCT DESCRIPTION - INDEX PAGE

Model Specific Features

CPU Controls and Lights

Keyboard Controls and Lights

Rear Connectors

connector pin

assignments

Power Cord Set

Requirements

general requirements

privacy and legal statement

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and

Features

CPU controls

and lights

Keyboard

controls and

lights

Rear CPU

connectors

Power cord

set

requirements

PRODUCT DESCRIPTION

Compaq Presario 7300 Series Standard Configuration

U.S. Model Processor Hard Drive CD-ROM Modem

7360 K6-II 500 MHz 10.0-GB 40x PCI 56K

7370 K6-II 533MHz 13.0-GB 40x PCI-56K

privacy and legal statement

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

CPU controls

and lights

Models and

Features

Keyboard

controls and

lights

Rear CPU

connectors

Power cord

set

requirements

PRODUCT DESCRIPTION

CPU Controls and Lights

1CD Drive Tray

2CD Drive Activity Light

3Diskette Drive

4Diskette Drive Activity Light

5Hard Drive Activity Light

6CD Drive Manual Eject Hole

7CD Drive Eject Button

8Diskette Drive Eject Button

9Standby Button

10 Power Indicator Light

privacy and legal statement

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

CPU rear

connectors

Models and

Features

CPU controls

and lights

Keyboard

controls and

lights

Power cord

set

requirements

PRODUCT DESCRIPTION

CPU Rear Connectors

1Mouse

2Keyboard

3USB Port

4Parallel (printer) Port

5Serial Port

6SVGA Monitor Port

7Audio Line Out

8Audio Line In

9Microphone In

10 Game Port

11 Modem (line)

12 AC Power Connector

13 Voltage Select Switch

14 Modem (phone)

privacy and legal statement

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts

Catalog

Home Removal &

Replacement Jumper & Switch

Information Specifications

Power cord

set

requirements

Models and

Features

CPU controls

and lights

Keyboard

controls and

lights

Rear CPU

connectors

PRODUCT DESCRIPTION

Power Cord Set Requirements

The power cord set (flexible cord and wall plug) received with the computer

meets the requirements for use in the country where the computer was

purchased.

Power cord sets for use in other countries must meet the requirements of the

country where you use the computer. For more information on power cord

set requirements, contact your Compaq authorized dealer, reseller, or

service provider.

General Requirements

The requirements listed below are applicable to all countries:

1The length of the power cord set must be at least

6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0

m).

2All power cord sets must be approved by an

acceptable accredited agency responsible for

evaluation in the country where the power cord set

will be used.

3The power cord set must have a minimum current

capacity of 10A and a nominal voltage rating of 125

or 250 volts AC, as required by each country's power

system.

4The appliance coupler must meet the mechanical

configuration of an EN 60 320/IEC 320 Standard

Sheet C13 connector, for mating with appliance inlet

on the Switch Box.

Country-Specific Requirements

Country Accredited Agency

United States UL*

* The flexible cord must be Type SJT-2 or equivalent, No. 18

AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-

15P (15A, 250V) configuration.

privacy and legal statement

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

TROUBLESHOOTING - INDEX PAGE

Clearing CMOS

Power-On Self Test (POST)

Configuration

Preparing the computer

Setup

Accessing Compaq utilities options

Diagnostic Error Codes

Troubleshooting without Diagnostics

Checklist for minor problems

Hardware installation

Power

USB

Diskette drive

Hard drive

CD drive

Resolving hardware conflicts

privacy and legal statement

United States December 31, 2002

Maintenance and Service Guide

Compaq Presario 7300 Series Computers

Product Description Troubleshooting Illustrated Parts

Catalog

Home Removal &

Replacement Jumper & Switch

Information Specifications

Clearing CMOS

Power-On Self

Test (POST)

Configuration

Diagnostic error

codes

Troubleshooting

without

diagnostics

TROUBLESHOOTING

Clearing CMOS

If the power-on password is unknown, clearing CMOS will disable the

password and allow the computer to be operated.

The location of the Real-time Clock (RTC) battery is shown on the system

board illustration below.

1Complete the preparation for

disassembly.

2Remove the chassis cover .

3Remove the fax/modem board.

4Remove the system board.

5Remove the RTC battery.

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