Cisco 6800 Series Manual de usuario

Calls

•Make Calls, on page 1

•Answer a Call, on page 5

•End a Call, on page 7

•Hold and Resume a Call, on page 7

•Mute Your Call, on page 8

•Create a Conference Call, on page 8

•Transfer a Call, on page 8

•BroadWorks Shared Call Appearance, on page 9

•Star Codes, on page 10

•Use Push to Talk, on page 13

•Paging, on page 13

Make Calls

Your handset works just like a regular phone. But we make it easier for you to make calls.

Make a Call

Your handset can have more than one line. By default, you place calls on the primary line.

Procedure

Step 1 When your handset is idle, enter the phone number with the keypad. To start the number with plus (+), press

and hold Asterisk until the + displays on the screen.

Step 2 Press Answer/Send .

Calls

Make a Call on a Different Line

You may have more than one line on your handset. By default, your handset selects the first line. But, you

can make a call from the second line.

Procedure

Step 1 When your handset is idle, do one of these actions:

• Enter the phone number with the keypad and press Line or the center softkey. To start the number with

plus (+), press and hold Asterisk until the + displays on the screen.

• Press Line and highlight a line.

Step 2 Press Select or Call.

Step 3 Enter the phone number, if not already entered.

Step 4 Press Answer/Send .

Make a Call with the Speakerphone

Procedure

Step 1 When your handset is idle, enter the phone number with the keypad. To start the number with plus (+), press

and hold Asterisk until the + displays on the screen.

Step 2 Press Speakerphone .

Step 3 Press Answer/Send .

Make a Call with a Headset

Procedure

Step 1 When your handset is idle, remove the cover from the headset port and plug in your headset.

Step 2 Enter the phone number with the keypad. To start the number with plus (+), press and hold Asterisk

until the + displays on the screen.

Calls

Make a Call on a Different Line

Step 3 Press Answer/Send .

Speed Dial Calls

If you make frequent calls to specific phone numbers, you can set up your handset for speed dials. The speed

dials help to press a key instead of entering the phone number. You can set up to 8 speed-dial numbers.

Assign a Speed-Dial Number

You can assign a speed-dial number to a contact. You assign speed dials to entries 2 to 9. Entry 1 is used for

your speed dial to voicemail.

Before you begin

You need at least one contact in your Contacts list.

Procedure

Step 1 6825 Handset: Press Menu >Contacts or Contacts .•

• 6823 Handset: Press Menu >Contacts .

Step 2 Highlight the contact.

Step 3 Press More.

Step 4 Select Speed Dial.

Step 5 If you don't have an empty speed-dial index entries, highlight a number you don't need and perform this action:

• 6825 Handset: Press Delete and press Yes to confirm the deletion.

• 6823 Handset: Press Unassign and press Yes to confirm the deletion.

Step 6 Highlight an empty speed-dial index and press Add.

Step 7 Press Power/End .

Related Topics

Add a Local Contact

Speed-Dial Numbers

When you dial a number on your handset, you enter a series of digits. When you set up a speed-dial number,

the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial

9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access

code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

Calls

Speed Dial Calls

• 0 to 9

• Pound (#)

• Asterisk (*)

• Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several

commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

• Use the comma to separate the parts of the dial string.

• An authorization code must always precede a billing code in the speed-dial string.

• A single comma is required between the authorization code and the billing code in the string.

• A speed-dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence

is correct.

Your handset does not save the authorization code, billing code, or extra digits from the speed dial in the call

history. If you press Redial after you connect to a speed-dial destination, the handset prompts you to enter

any required authorization code, billing code, or additional digits manually.

Example

To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code

and billing code, consider the following requirements:

• You need to dial 9for an outside line.

• You want to call 5556543.

• You need to input the authorization code 1234.

• You need to input the billing code 9876.

• You must wait for 4 seconds.

• After the call connects, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Delete a Speed-Dial Number

You can delete a speed-dial number assigned to entries 2 to 9. Entry 1 is used for your speed dial to voicemail.

Before you begin

You need at least one contact in your Speed Dial list.

Calls

Delete a Speed-Dial Number

Procedure

Step 1 6825 Handset: Press Menu >Contacts or Contacts .•

• 6823 Handset: Press Menu >Contacts .

Step 2 Press More.

Step 3 Select Speed Dial.

Step 4 Highlight the entry you don't need.

Step 5 6825 Handset: Press Delete.•

• 6823 Handset: Press Unassign.

Step 6 Press Yes to confirm the deletion.

Step 7 Press Power/End .

Make a Speed Dial Call

After you set up the speed dial, as described in Assign a Speed-Dial Number, on page 3, you can make a

speed dial call. Speed-dial indexes are the numbers 2 to 9.

Example

If you have your home number in your local contacts, you can assign it the speed-dial index 9. Then when

you press and hold the 9key, the handset automatically dials your home.

Before you begin

You need the speed-dial index for the contact.

Procedure

Step 1 Press and hold the number on the keypad corresponding to the speed-dial index.

Step 2 Release the key when the call starts to dial.

Answer a Call

If you have multiple or shared lines, your handset displays the line that has the incoming call.

If you have a Bluetooth headset connected to the handset, the call is answered on the headset or the handset

while maintaining the audio path to the handset. If you don't have a Bluetooth headset connected, the call is

answered on the handset.

Calls

Make a Speed Dial Call

The 6823 Handset doesn't support Bluetooth.

Note

Procedure

Press Answer/Send .

Answer an Alarm (Emergency) Call

If your handset is set up as the recipient of alarm (emergency) calls, you receive alarm calls when someone

presses the Emergency button on their handset. Alarm calls can be set up to ring one handset or

a number of handsets.

The 6823 Handset doesn't have an Emergency button.

Note

When an alarm call rings, you hear a different ringtone and your handset indicates that you have an alarm

call. If you accept the call, the alarm is saved in the Alarms list. If you reject the call, the alarm isn't saved

in the Alarms list.

Procedure

Press Ok to answer the call or press Reject.

Related Topics

Emergency Alarm List

Answer Call Waiting

If you are on a call, and another call comes in, you hear the call waiting tone and the incoming call displays

on the handset screen.

Procedure

Do one of these actions:

• To accept the call, press Answer/Send . Your active call is automatically put on hold.

Calls

Answer an Alarm (Emergency) Call

• To reject the call, press Decline. The call is sent to voicemail, if configured.

Silence an Incoming Call

If you don't want to answer a call, you can decline or ignore the calls. If you decline the call, the caller hear

less ring cycle. If you ignore the call, the caller hears the complete ring cycle.

The call will transfer to your voicemail, if voicemail is configured.

Procedure

When a call is ringing,

• Press Decline to immediately send the call to voicemail (if configured).

• 6825 Handset only: Press Ignore to silence the ringer. If the call is not answered, then it is sent to

voicemail (if configured).

End a Call

Procedure

Press Power/End .

Hold and Resume a Call

You can put a call on hold and then resume it.

Procedure

Step 1 From an active call, press Hold.

Step 2 Press Resume to pick the call back up.

Swap Between Active and Held Calls

When you have an active call and a held call, you can easily swap the calls. The current active call goes on

hold and the previously held call becomes the active call.

Calls

Silence an Incoming Call

Procedure

Perform one of these actions:

•

• 6823 Handset, 6825 Handset: Press up or down on the navigation ring.

• 6825 Handset: Press Swap.

Mute Your Call

You can mute yourself, so that others on the call can't hear you.

Procedure

Step 1 Press Mute .

Step 2 To unmute yourself, press Mute again.

Create a Conference Call

You can add another person into an active call to create a three-way conference call.

Procedure

Step 1 From an active call,

• 6825 Handset: Press Conf.

• 6823 Handset: Press More >Conference.

Step 2 Enter the coworker's number and press Answer/Send .

Step 3 Press Conf after the coworker answers.

Transfer a Call

You can transfer a call to a coworker. You can transfer the call without waiting for the coworker to answer,

or talk with the coworker before you transfer the call.

Calls

Mute Your Call

Procedure

Step 1 From an active call,

• 6825 Handset: Press Transfer.

• 6823 Handset: Press More >Transfer.

Step 2 Enter the coworker's number and press Answer/Send .

Step 3 Press Transfer before or after the coworker answers.

Related Topics

Transfer a Call with a Star Code, on page 11

BroadWorks Shared Call Appearance

Your organization may use the BroadWorks Shared Call Appearance feature. With this feature, handsets are

set up in groups. When enabled, each handset in the group displays as a box immediately below the header

row. The color of the box identifies the state of the handset.

For Firmware Release 4.7, the shared line boxes have these states:

• Solid Red: The handset in use.

• Solid green: The handset is idle.

• Flashing green: The handset has an incoming call.

For Firmware Release 4.8, the shared line boxes have these states:

• Solid grey: The handset is idle.

• Solid red: The handset isn’t active on the call.

• Pulsing red: The handset isn’t active on the call that is on hold.

• Flashing green: The handset has an incoming call.

• Solid green: The handset is active on the call.

• Pulsing green: The handset has put the call on hold.

For details about this and other BroadWorks features, see the Broadworks documentation.

Related Topics

Answer a Call, on page 5

Make a Call on a Shared Line

If you have a shared line, you can use it to make a call. The handset displays a list of shared lines.

The handset uses the primary line to make the call.

Calls

BroadWorks Shared Call Appearance

Procedure

Step 1 Press Line.

Step 2 Select a line and press Call.

Step 3 Enter a number and press Call.

Join a Shared Call

You can join a call on a shared line to create a three-way call.

Procedure

Step 1 Press Line and select the line.

Step 2 Press Barge-in to join the call.

Hold and Retrieve a Shared Call

You can put a call on hold on a handset and retrieve the call with another handset with the shared line.

Procedure

Step 1 Press Hold on the handset you answered the call.

Step 2 Press Line and select the line.

Step 3 Press Retrieve to pick the call.

Star Codes

You can use star codes to quickly access some functions. These codes are made up of the asterisk (*) and a

2-digit code.

For the list of star codes, contact your administrator.

Return a Call with a Star Code

You can call the last person who called you with a star code instead of using the Recents list.

Use the star code given to you by your administrator or service provider.

Calls

Join a Shared Call

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