CIAT 7321648 Manual de funcionamiento

09 - 2013

N!13.35 B

heat PumPs

Guide d'entretien

Maintenance guide

EN - 2

Dear customer,

You have purchased a CIAT product. We would like to thank you for the trust

you have placed in our company and products.

This manual contains information about our CIAT Authorised Technical

Stations (STAC) network in France.

We have produced this manual to enable you to make the most of the various

functions available on your unit, and we recommend that you read it carefully

and keep it safe.

CIAT

Since its creation in 1934, CIAT has been working to advance heat transfer

techniques designed to improve the comfort of customers and end users.

Largely used in tertiary and industrial buildings in the form of high power

equipment, this expertise enabled the company to be among the first to offer

heat pump ranges specifically designed for residential use, almost 40 years

ago.

Split or packaged air-source units, geothermal energy, domestic hot water

production or cooling, all CIAT heat pumps naturally establish themselves as a

solution for homes which meet the highest energy efficiency and environmental

standards.

EN - 3

EN - 4

CONTENTS

PAGE

 CIAT warranty 5

 Warranty limits 6

 Warranty certificate 7

 Cleaning Maintenance 8

 Your legal obligations 8

 Operations you can carry out 9

 Operations to be carried out by a professional every year 9

 Malfunctions 10

 Resolving minor faults

 Diagnosing faults

 Requesting Technical Assistance 11

 Information to be provided as part of a request

 CIAT Authorised Technical Stations network 12

 Maintenance service report 13

 Maintenance service from year 1 to year 10

EN - 5

CIAT warranty

Your CIAT unit must be delivered, installed and connected by a qualified professional.

The required installation and connections must comply with the specifications

contained in the operating instructions, in line with electrical standards, industry

practice and safety rules.

Manufacturer's 2-year* parts warranty

CIAT heat pumps undergo quality control steps throughout the design and

manufacturing processes. They are covered by a 2-year* parts warranty from the date

on which CIAT invoices its direct customer. In accordance with our general warranty

terms and conditions (D3989722), the CIAT manufacturer’s warranty is limited to the

replacement of parts deemed to be defective by your installer or our authorised

companies; replaced parts remain the property of CIAT. Shipping and labour costs are

payable by the customer. In the event of a customer claim, and before referring it to

CIAT, the distributor or installer must confirm its validity.

Additional service warranties** (Metropolitan France and Corsica only).

Additional warranties only include coverage of shipping and labour costs for replacing

defective components diagnosed by the installer or CIAT representative if the fault can

be attributed to CIAT or its equipment. It is essential to take out an additional CIAT

warranty when the equipment is ordered. These warranties start from the date on which

the system is started up by a CIAT-authorised company when this is carried out within 3

months of the date on which CIAT invoices its direct customer.

Before requesting any work under the CIAT warranty, the installer must carry out

preliminary observations and ascertain the origin of the fault in order to avoid the

inconvenience of invoicing for an operation which cannot be covered by the additional

CIAT warranty.

In providing this service, CIAT does not assume the legal responsibilities of the

principal or otherwise sanction their actions.

CIAT shall not under any circumstances be held

responsible for:

• Equipment size calculations and selection,

• The positioning of the units and any inconvenience that this may cause.

The application of the CIAT warranty may under no circumstances give

rise to the awarding of direct or indirect damages.

This additional warranty is not a substitute for maintaining the unit.

* From 1st June 2013, all additional service warranties taken out will give rise to an extension of the parts warranty to 3 years.

** All of the services covered by the additional warranty are described in document D3989618 www.ciat.fr

EN - 6

Limits of the manufacturer's warranty

Issues that void the manufacturer's warranty

• Incorrect installation, in particular that which does not comply with the regulations in

force or the instructions contained in the installation and operating manual supplied

with the unit.

• The warranty does not cover: repairs due to handling errors, abnormal use,

negligence or equipment overload, or repairs due to variations in the power supply,

overvoltage or defective installations.

• Damage due to impacts is not covered by the warranty. The equipment is shipped at

user's own risk; in the event of damage during shipping, the recipient must notify the

carrier of all necessary reservations before taking delivery of the unit.

• The warranty will not apply in the event of operations, repairs or modifications by

unqualified persons or improper use.

• If the user has modified the unit, removed the

CIAT logo or the serial number.

• In case of abnormal or improper use of the unit, in particular if it has been started up

at a voltage different to that prescribed. In case of external events such as floods,

lightning, impacts, etc.

• In case of inadequate maintenance.

• In case of failure to use original manufacturer parts.

• Normal wear and tear of products due to use.

Warning:

In order to operate correctly, our products must be installed in accordance with the

CIAT installation guide, industry practice and the annual maintenance procedures.

EN - 7

Warranty certificate

Unit type / Unit Fabrication No. / Unit Serial No.

The CIAT equipment specified above is of optimal quality and has a proven construction.

We guarantee against any material or manufacturing defects as part of the

CIAT GENERAL WARRANTY TERMS AND CONDITIONS (D3989722).

Delivered: ______________________

Installed: ______________________

Signature of reseller/installer

Started up: ______________________

Stamp of CIAT Authorised Technical Station

This copy of the warranty certificate must be kept safe by the user;

it must be submitted to the reseller or the CIAT Authorised Technical Company as evidence

of the warranty.

EN - 8

Cleaning and Maintenance

Under no circumstances should the CIAT warranty be treated as a substitution for

maintaining your equipment. Maintaining a heat pump will guarantee an optimal service life

and performance for your installation.

Conversely, failure to maintain your heat pump may cause it to malfunction, which can lead

to increased consumption of electricity and higher bills.

Maintaining your heat pump is just as important as its installation.

Your legal obligations

In accordance with Regulation (EC) No. 842/2006 on greenhouse gases, users must have

an annual sealing test carried out by qualified personnel on machines containing more than

2 kg of refrigerant in line with the French Market (decree of 7th May 2007).

For reversible machines with a cooling capacity above 12 kW, the decree of 31/03/2010

relating to the inspection of air conditioning systems and reversible heat pumps stipulates

an inspection within the first year.

• The inspection relates to the entire heating system

• It must be requested by the owner or the ownership association

• The inspection must take place at least once every 5 years

• For new equipment, the inspection must be carried out within one calendar year of

installation.

However, even if your unit comprises a smaller quantity than that recommended, we

strongly advise you to take out a maintenance contract to ensure that a refrigerant

sealing test is performed.

For a list of our authorised partners, visit www.ciat.fr

section: Residential after-sales follow up OUR STAC PARTNERS.

EN - 9

Cleaning and Maintenance

Operations you can carry out

• For air-source heat pumps, the circulation of air around the outdoor unit must not be

obstructed. Check regularly that nothing is obstructing the free circulation of air

(leaves, pollen, miscellaneous objects, toys, etc.).

• Check the water filters for fouling.

• Check for water leaks and traces of oil around the unit.

• Check that the batteries in your remote control are working correctly

Important:

Never clean the outdoor coil of the air-source heat pumps with a water cleaner

or high-pressure steam cleaner.

For operational air-source heat pumps, the defrosting cycles involve the release of

steam and water.

These cycles are normal and not dangerous. However, it is important to make sure the

water flows away properly to prevent the formation of an ice sheet.

Operations to be carried out by a professional from the STAC network every year:

• Leak detection on the refrigerating circuit by qualified personnel (sheet to be retained

for 5 years).

• Check that the electrical connections are secure.

• Check the condition of the water in the heating circuit: presence of sludge, etc.

• Check the glycol proportion and pH (if the mix needs topping up, always do so with

the same type of MONOPROPYLENE Glycol mix initially used).

• Record the unit's operating readings (attached to this manual).

EN - 10

Malfunctions

Resolving minor faults

Experience shows that most malfunctions that occur during day-to-day use can be resolved

without contacting the after-sales service. This saves money and ensures that the unit is

quickly up and running again.

Please note that in case of improper use or a malfunction outside the scope of the warranty,

a technician call-out will be subject to a charge even during the warranty period.

Diagnosing faults

• Try to resolve minor faults yourself (see Diagnosing faults section in the manual

supplied with the unit).

• Switch the unit off and on to see whether the problem persists.

• Check that the batteries in your remote control are working correctly.

You must never:

• Open the heat pump and touch the power supply.

• Modify the electrical and hydraulic installation.

• Move your heat pump.

• Constantly modify the room temperature setpoint.

• Clean the unit's outdoor coil using a water jet or high-pressure jet.

• Remove excess ice on the outdoor unit using any kind of tool or object.

• Dispose of the glycol from your heating circuit into the natural environment or your

household waste water system.

• Overload the heat emitters with any kind of object (shelves, ornaments, etc. in the

case of radiators).

• Change the type of floor covering without consulting your maintenance company

• (mat, carpet, etc. in the case of radiant floors).

• Perform any actions that, despite not being expressly mentioned in this document,

contravene common sense or environmentally responsible behaviour.

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