Chrysler Grand Caravan Manual de instrucciones

81-016-9047 Second Edition Printed in U.S.A.

Minivans

WARRANTY INFORMATION

2 0 0 9

Chrysler Motors LLC

G r a n d C a r a v a n / To w n & C o u n t r y

154062 09 Minivans LPLW Warr.qxd:126268cov 9/30/08 10:29 PM Page 1

IMPORTANT

This booklet contains Chrysler Motors LLC limited warranties. It should

be kept in your vehicle and presented to your Dealer if any warranty

service is needed. The warranty text begins on page 4 of this booklet.

Original Owner’s Name

Street Address

City and State Zip Code

Vehicle Identication Number

Warranty Start Date (In-Service Date) Mileage at Delivery

Selling Dealer Code

City State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell

your dealer about any ownership or address change, and write the details here.

DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/

12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000 Lifetime

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:

All Panels

Outer Panels

Powertrain Limited Warranty

Federal Emission Warranty

Federal Emission Warranty- Specified Comp.

California Emission Warranty

California Emission Warranty - Specified Comp.

WARRANTYCOVERAGEATAGLANCE

TABLEOFCONTENTS

1. Your Legal Rights Under

These Limited Warranties . . . . . . . . . . . . . . . . . . . . 4

1.1 Incidental and Consequential

Damages Not Covered . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under Chrysler Motors LLC's

Warranties

2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 5

2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 8

2.3 Restraint System Limited Warranty . . . . . . . . . . 9

2.4 PowertrainLimited Warranty ..................10

3. What’s Not Covered

3.1 Modifications Not Covered. . . . . . . . . . . . . 17

3.2 Environmental Factors Not Covered . . . . . . 18

3.3 Maintenance Costs Not Covered. . . . . . . . . . 19

3.4 Racing Not Covered . . . . . . . . . . . . . . . . . .20

3.5 Certain Kinds of Corrosion

Not Covered . . . . . . . . . . . . . . . . . . . . . . . .20

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . .20

3.7 Total Loss, Salvage, Junk, or Scrap

Vehicles Not Covered. . . . . . . . . . . . . . . . . . . . 21

3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .22

4. Other Terms ofYourWarranties

4.1 Exchanged Parts May Be Used in

Warranty Repairs . . . . . . . . . . . . . . . . . . . . 23

4.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 24

4.3 Production Changes . . . . . . . . . . . . . . . . . . . 24

4.4 GoverningLawandOtherTerms............24

TABLEOFCONTENTS

5. EmissionWarrantiesRequired byLaw

5.1 Federal Emission Warranty . . . . . . . . . . . . . . . . . . 25

5.2 Emission Performance Warranty . . . . . . . . . . . . . . . 27

5.3 California Emission Warranty . . . . . . . . . . . . . . . . . 28

6. How to Get Warranty Service

6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . .33

6.2 HowtoGetTowService-U.S.orCanadaOnly....35

6.3 Emergency Warranty Repairs . . . . . . . . . . . . 36

6.4 Getting ServiceUnderthe Federal

Emission Performance Warranties . . . . . . . . 36

6.5 Getting Service Under the

California Emission Warranties . . . . . . . . 37

7. How to Deal with Warranty Problems

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . .40

7.2 Helpful Addresses and Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 45

9. Maintenance

9.1 General Maintenance . . . . . . . . . . . . . . . . . . 46

9.2 Where to Go For Maintenance . . . . . . . . . . . 47

LEGALRIGHTS

1. Your Legal Rights Under

These Limited Warranties

The warranties contained in this booklet are the only

express warranties that Chrysler Motors LLC ("Chrysler")

makesforyourvehicle.Thesewarrantiesgiveyouspecific

legalrights. Youmayalsohaveotherrightsthatvaryfrom

statetostate.Forexample,youmayhavesomeimplied

warranties, depending on the state where your vehicle was

sold or is registered.

Theseimpliedwarrantiesarelimited,tothe extentallowed

by law, to the time periods covered by the express written

warranties contained in this booklet.

If you use your vehicle primarily for business or commer-

cial purposes, then these implied warranties do not apply

and Chrysler completely disclaims them to the extent

allowed by law. And the implied warranty of fitness for a

particular purpose does not apply if your vehicle is used for

racing, even if the vehicle is equipped for racing.

Somestatesdonotallowlimitationsonhowlongan

impliedwarrantylasts,sotheabovelimitationsmaynot

applytoyou.

1.1 Incidental and Consequential

Damages Not Covered

Yourwarrantiesdon’tcoveranyincidentalor

consequentialdamagesconnectedwithyourvehicle’s

failure,eitherwhileunderwarrantyorafterward.

Examplesofsuch damages include:

• losttime;

• inconvenience;

• the loss of the use of your vehicle;

• the cost of rental vehicles, gasoline, telephone,

travel, or lodging;

• the loss of personal or commercial property; and

• the loss of revenue.

Somestatesdon’tallowincidentalorconsequential

damagestobeexcludedorlimited,sothisexclusion

maynotapplytoyou.

2. What's Covered Under

Chrysler Motors LLC's

Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?

You are covered by the Basic Limited Warranty if

you are a purchaser for use of the vehicle.

B. What’s Covered

The Basic Limited Warranty covers the cost of all

parts and labor needed to repair any item on your

vehicle when it left the manufacturing plant that is

defectiveinmaterial,workmanshiporfactory

preparation. There is no list of covered parts since the

only exception are tires and Unwired headphones. You

pay nothing for these repairs. These warranty repairs or

adjustments — including all parts and labor connected

with them — will be made by your dealer at no charge,

using new or remanufactured parts.

C. Items Covered by Other Warranties

The following are covered by separate warranties

offered by their makers. They are not covered by the

BasicLimitedWarranty:

• tires;

• Unwired headphones; or

WHAT'SCOVEREDUNDER

CHRYSLER MOTORSLLC'SWARRANTIES

• items added or changed after your vehicle left the

manufacturing plant, such as accessories or

protection products, or items changed because of

customization or van conversion.

Be sure you get a copy of any warranty that applies

to these items from your dealer, or from the maker of

the product. You can find the tire and Unwired

headphone warranty statements in your Owner’s

LiteraturePackage.

D. Towing Costs Are Covered Under Certain

Circumstances

The Basic Limited Warranty covers the cost of towing

your vehicle to the nearest Chrysler, Dodge or Jeep

dealer if your vehicle can’t be driven because a

covered part has failed. If you choose to go to

another dealership, you will be responsible for the

cost if the extra distance exceeds 10 miles. See

Section 6.2 for information on how to get towing

service in the United States and Canada.

E. When It Begins

The Basic Limited Warranty begins on either of the

followingdates,whicheverisearlier:

• the date you take delivery of the vehicle; or

• the date when the vehicle was first put into

service —for example, as a dealer “demo” or as a

Chryslercompanyvehicle.

WHAT'SCOVEREDUNDER

CHRYSLER MOTORLLC'SWARRANTIES

G. Registration and Operation Requirements

The Basic Limited Warranty covers your vehicle

onlyif:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada; and

• it’s operated and maintained in the manner

described in your Owner’s Manual.

F. When It Ends

The Basic Limited Warranty lasts for 36 months from the

date it begins or for 36,000 miles on the odometer,

whichever occurs first. But the following items are

covered only for 12 months or for 12,000 miles on the

odometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch discs or modular clutch assembly (as equipped);

• windshield and rear window; and

• wheel alignment and wheel balancing

WHAT'SCOVEREDUNDER

CHRYSLER MOTORLLC'SWARRANTIES

H. If Your Vehicle Leaves the United States

(We Include U.S. Possessions and Territories

as Part of the United States for Warranty

Purposes):

EXCEPT WHERE SPECIFICALLYREQUIRED

BY LAW, THERE IS NO WARRANTY

COVERAGE ON THIS VEHICLE IF IT IS

SOLD IN OR REGISTERED IN COUNTRIES

OTHER THAN THE UNITED STATES.

This policy does not apply to vehicles that have

receivedauthorizationforexportfromChrysler.

Dealers may not give authorization for export. You

should consult an authorized dealer to determine this

vehicle's warranty coverage if you have any ques-

tions.

This policy does not apply to vehicles registered to

U.S.governmentofficialsormilitarypersonnelon

assignment outside of the United States.

2.2 Corrosion Warranty

A. Who Is Covered?

You are covered if you are a purchaser for use of

the vehicle.

B. What'sCovered

This warranty covers the cost of all parts and labor

needed to repair or replace any sheet metal panels

that get holes from rust or other corrosion. If a hole

occurs because of something other than corrosion,

this warranty does not apply. Cosmetic or surface

corrosion —resulting,forexample,fromstone

chips or scratches in the paint — is not covered.

For more details on what isn’t covered by this

warranty,see3.5.

WHAT'SCOVEREDUNDER

CHRYSLER MOTORSLLC'SWARRANTIES

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