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Using Advanced Services:
On Demand and DVR
Charter On Demand
Charter On Demand connects you to tons of great shows
whenever you’re ready to watch, In areas where On Demand
is available, Charter Digital Cable customers have automatic
access to On Demand as part of their subscription! There’s always
something good on Charter On Demand, with thousands of
movies and shows that start whenever you want — and many
available for FREE! Plus, you get the power to start, pause, rewind
and fast-forward your entertainment without a VCR or DVD player.
Just use the arrow keys on your remote to control your show.
How to use On Demand
Using Charter On Demand is easy, just grab your remote and
follow these easy steps!
1. Go to Channel 1
2. Select a category
3. Choose a movie or program
4. Confirm your choice and enjoy
Have questions about your Charter services?
Check out the Help and Services Videos On Demand!
Go to Channel 1 > Choose Help & Services
Charter DVR®
Pause, rewind and record live TV with Charter Digital Video
Recorder so you can watch what you want, when you want.
• Watch two programs while watching a third recorded show
• Record movies, themes or entire seasons of your favorite shows
• Easy to use with just a click of the remote
• No equipment to buy
• HD Ready so you can record your favorite HD programming
Bring Your Home to Life with The Charter Bundle™!
Get more, save more on great TV entertainment for the whole family,
blazing-fast Internet and unlimited local and long distance calling.
The more services you get, the more you save! Contact us today to
find out the best offer in your area for The Charter Bundle!
Services not available in all areas.
Troubleshooting
No sound
• Press MUTE on the remote control to restore the volume level.
• Check that the receiver is set to the proper input source.
• Turn your VCR on.
No picture
• Check to be sure that all cables are connected properly and
firmly secured and then hand-tighten if necessary.
• If you are watching TV using your VCR, be sure your VCR is on.
• For HD Receivers connected with composite cables, be sure your
cables are not crossed.Y goes to Y, Pb to Pb and Pr to Pr.
• Ensure that the proper video display format for your TV has been
selected (HD RECEIVER ONLY).
• For receivers connected with RCA/Composite Cables, be sure
cables are not crossed; red to red, white to white and yellow to yellow
Picture or sound is noisy on one channel
• Reconnect the cables and hand-tighten if loose.
Sound from only one stereo speaker
• Hand-tighten or reconnect the cables.
• Check to make sure wires are not frayed and plugs are not bent
or broken.
No power
• Reconnect the power cord.
• Check to make sure the receiver is plugged into an active outlet.
Remote control does not work
• Press CABLE on the remote control.
• Be sure nothing is blocking a clear line of sight between the
receiver and the remote control.
• Change the batteries in your remote control.
Poor audio quality
• Use the remote control to set the receiver volume level to
approximately 75% of maximum volume level and then adjust
the audio levels on the external devices.
Interactive Program Guide Not Available
• Allow up to an hour after connecting your digital receiver for the
Interactive Program Guide to download
For additional troubleshooting information go to charter.com/support
Using Advanced Services / Troubleshooting
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