Canyon Marzipan CNS-SW75PP Instrucciones de funcionamiento
Troubleshooting of Canyon SMART
WATCHES: possible difficulties and
solutions
Synchronization of alerts and messages between a
smartphone and a smartwatch is faulty
The only correct way to connect Canyon Smart Watches to smartphones is Canyon
Fit application. It usually syncs data between a smartphone and a watch while
working on background. Please note, that some smartphone manufacturers set
limitations of background apps in order to save battery charge and improve
smartphone performance. It may lead to unstable connection and faulty
synchronization of alerts and messages. In order to avoid that, please deactivate all
possible limitations in your operation system settings.
Deactivation of limitations in the most popular Android smartphones
Xiaomi
1. Settings - All apps - Canyon Fit - turn on Autolaunch
2. Settings - All apps - Canyon Fit - Activity Control - choose No Limitations
(If #1 and #2 were not successful. Settings - About Phone - tap “MIUI Version”
multiple times until you see an alert “You became a developer”. Settings - More
Settings - For Developers - turn off MIUI optimization. Reboot the phone.)
Huawei (tested on Mate 20 EMUI)
Settings - Battery - Applications Launch - Canyon Fit - Deactivate automatic control -
Manual comntrol - Activate all checkboxes - ok
Samsung (tested on A5)
1. Settings - Applications - Canyon Fit - Battery - Optimization - All applications -
Canyon Fit - Dectivate checkbox
2. Settings - Optimization - Wait for status to appear - Battery - Deactivate checkbox
from Canyon Fit - List of exceptions - Add application - Canyon Fit
OnePlus 5
1. Settings - Apps and Notifications - Canyon Fit - Battery - Background limitation -
Turn off - Battery Optimization - Canyon Fit - Don’t optimize - Ok
2. Settings - Battery - deactivate Adaptive Battery
Android 8.1 (Clear)
1. Settings - Apps and Notifications - Canyon Fit - Battery - Optimization - All
applications - Canyon Fit - Don’t optimize - Ok
Android 9 (Clear)
1. Settings - Apps and Notifications - Apps - Canyon Fit - Data usage - Restricted
Data Usage - Activate checkbox - Get back to previous screen - Additional Settings -
Battery - Background limitations - Cancel - Battery optimization - All applications -
Canyon Fit - Don’t optimize - Ok
Device fails to turn on
If during the charging process your smart watch blinks, vibrates, but doesn’t turn on.
The battery may be discharged in the process of transportation or storage. Please do
the following repetitive steps:
1. Switch the device to power source.
2. Switch it off from the power source until it vibrates (nearly 1 second)
3. Repeat it multiple times.
4. Depending on the level of remaining charge, it has to be done for up to 1
minute.
5. After the charging process has started, please charge the device to 100%
6. Connect the device to Canyon Fit App and install the latest firmware.
Device is not detected by the smartphone
Ensure that your smartphone has Bluetooth and geolocation activated to determine
location with high accuracy.
Device has been detected by smartphone, but connection
failed
Turn the device off and then on again.
My smartphone detects many devices. Which one should
be connected to a smartphone?
The name of your device in the list of the detected ones corresponds to the factory
name of the model. For example, CNS-SW71BB model shall be displayed as
“SW71” in the device list. If your smartphone has found several devices with the
name of your model, you need to identify your device using mac-address. Read the
instructions for your model, how to find out the mac-address. Remember
mac-address of your device. Find the device with the corresponding mac-address on
your smartphone. Connect it.
Pedometer (step counter) is out of order
Make sure that this function is declared by the manufacturer for this model. Check if
the device fits tightly. Go to the step counting section. Flap the arm as if walking
several times. Number of steps on the device screen should change.
Heart rate monitor is out of order
Make sure the device fits tightly. Heart rate monitor works correctly only when the
sensor fits tightly to the skin. To check the performance, go to the Heart rate monitor
section. Measure the heart rate. The measured value should be displayed on the
device screen.
I walked 1000 steps, and the device shows a different
number.
As any high-end device, this device also has an error in measurement. The basic
value of the pedometer is not a thorough calculation of the steps taken, but a
calculation of the intensity of physical exertion. Therefore, a small error is
permissible.
Screen of the device turns on spontaneously
The screen on your device turns on in response to commands from the motion
sensor. This means that the "Gestures" function is enabled. Disable this function.
Spontaneous activation must stop.
I have the “Gestures” function enabled, but it does not
work correctly - the screen does not turn on when it is
necessary
It is important, for your device, on which hand you wear it - right or left. Make sure
that the settings show the same hand on which you wear the device.
Screen displays a notification with cropped text.
It's not a mistake. This device is designed to display notifications and their partial
content. Read the main text of the notice on your smartphone
There is a water in my watch
Carefully read the specifications for your device. Devices with protection class ip67
should not be immersed into water for more than a minute and / or to a depth of
more than 1 meter. Devices with a class of protection ip68 are allowed to operate no
more than 30 minutes at a depth of 1.5 meters. Anyway, deep-diving or long stay in
the water is unacceptable.
Some functions stop working on my device when the
battery charge level is low
This is not a breakdown, but a programmed protective function of the device. Try to
keep the charge level of your device at least 30%.
Some menu items are displayed in another language
Send information about this issue to the manufacturer's technical support. We will try
to correct the error and update the software of your device as quickly as possible.
My device is missing the function shown on the box
Send information about this issue to the manufacturer's technical support. We will try
to correct the error and update the software of your device as quickly as possible.
Charger lost / broken. What's to be done?
Contact your dealer and purchase a spare charger or contact the manufacturer to
find out where you can buy it.
For Apple users: I have activated the notification option on
my phone, but notifications are not shown on the device
To receive notifications, create the Bluetooth pairing in your phone settings.
For Apple users: I have disconnected the device from the
mobile application, but the device is still receiving
notifications
For complete disconnection of the device from your phone, disconnect Bluetooth
pairing in your phone settings.
For Apple users: the remote-control option of the phone
camera is inactive
Make sure that the application has the access to the phone camera and image
gallery.
The weather is not shown, or temperature data do not
correspond to actual values of other measuring devices
Weather data shown on your device are translated from the Internet via the
connected phone. Thus, to receive information, the phone shall be connected to the
Internet. Data shown on your device can differ from indications of other measuring
devices, since weather data received from the Internet are average and forecasting
data.
The statistics of heart rhythm measurements cannot be
collected
Make sure that the continuous pulse measuring option is activated in application
settings. 1) disable and enable again this option. 2) If the try 1 is not successful,
disconnect the device from the phone and reconnect it.
All messages and data in my watch are in English. How
can I select another language?
Your device has limited language option. By default, the language selected in
smartphone application will be set on your device. In case the application language
doesn’t supported by the device the default language English will be set.
My device has the IP68 protection grade, but, after bathing,
the device does not work/works improperly
The device may not be used in hot water.
For Android users: connection unstable / failed
Open phone's Bluetooth settings and unpair Canyon watches if connected. If pairing
with Canyon watch prompted by Android - reject it
Data measurements captured by the watch are not 100%
precise (the number of steps, pulse rate, blood oxygen,
etc. do not correspond to actual values)
Canyon smartwatches and fitness bands are equipped with sensors (G-sensor or an
accelerometer and a heart rate monitor). Based on readings of these sensors, the
number of steps, pulse rate and blood oxygen level are calculated. Canyon does not
guarantee the accuracy of these measurements, and these calculations can be
considered only as approximate indicators. Canyon smart watches and fitness bands
are not scientific measurement tools.
Although “blood pressure” option is present in some Canyon Smartwatches, it should
not be considered as an exact health indicator. In order to avoid misunderstandings,
we do not recommend relying on this measurement recorded by the watch for
guidance for medical purposes. For correct blood pressure measurements, we
recommend using medical devices and not a smart watch.
I disconnect the charger from the watch while it’s still
plugged into the power source. The charger’s diodes stick
to the metal strap and the strap heats up.
For safety reasons, you should unplug the charger from the power source first, and
only after that - disconnect it from the watch. Canyon watches are compatible with
chargers equipped with protection against short circuit. We recommend using
Canyon Smartwatches only with Canyon chargers.
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